Frequently Asked Questions

Absolutely not, we will do all the hard work for you and talk you through the process. We will ask you for all the information we require and explain to you how to divert your phones. From then on, you can use our service as you require and our support team will be on hand if you have any queries along the way.

Each client is unique and requires individual set up duration, we will be able to advise you of an accurate turnaround time when we speak to you. As an idea, it can take as little as 24 hours or up to a few days but ranges greatly depending on your needs.

Apart from the fact that a Best Reception customer will receive a consistent, quality service, the cost factor alone justifies using our service over agency staff. Couple this with the flexibility we offer, the ongoing client relationship and knowledge of your business and we cannot see how an agency temp could even come close.

We can cover times when you have heavy phone traffic, your in house staff are off sick, or when your receptionist is on holiday. We are also more than happy to act as a back-up to your existing staffing cover.

What is the cost of a single lost customer to your business? Our prices start from just £60 per month and in almost any business, if we can save our clients one customer that would have called the next company in the phone book, our service is already money well spent.

We offer you a constant service without interruption from passers-by, noise, interference or worst of all the times when you are in a meeting and have to send callers to voicemail. With Best Reception, they will always be answered by YOUR professional receptionist.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

As often as you like (within reason) and its free to do so.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

No. You can have as many contacts as you wish. In order to provide a professional service, we advise that you keep us up to date with new starters, contact details etc. This can be changed by you as often as required for free.

Not a problem. They will be answered in the normal way.

We are happy to capture and relay any information that you wish. We suggest that you don’t ask us to interrogate your callers but are happy to follow any reasonable script and/or questions.

That’s fine, just please let us know.

Our standard opening hours are 8am-7pm Monday to Friday and 830am to 530pm Saturday however if you require a 24/7 service, we can arrange for your calls to be answered 24 hours a day, 365 days a year. Alternatively, we can provide you with a voicemail service where any messages we receive for you outside office hours will be emailed to you instantaneously

Our normal hours are 8.00am to 7.00pm Monday to Friday and 8.30am to 5.30pm on Saturdays, but if you have any special requirements beyond this, please let us know and we will do our utmost to adapt to your needs.

You will be given a line, straight into our offices, dedicated to you. That number is unique to your company so any calls that come through on that line are presented to your virtual receptionist with your company’s name, details and script automatically.

No. You can retain your existing number and phone provider. We are happy to provide a number should you wish but this is not the norm.

Yes – please ask for more information.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our initial trial periods are completely obligation free. After this period, we ask for just 2 months from the end of the current calendar month, if you wish to leave, thus enabling us to ensure appropriate staffing levels.

Yes. We are happy to provide you with a fax number. We will then email your faxes directly to you.

Yes. In fact, you can ‘pool’ your inclusive messages between two companies. Please speak to our team to discuss the best solution for you.

Of course. Our service is as flexible as you wish.

We will email you your messages as soon as we take them. If you wish, we can also send you the messages via SMS (text) to your mobile. Additionally, we can send you daily/weekly/monthly summaries of your messages (in CSV (Excel), PDF or text format).

Yes, we offer this service free of charge for all but our Essential call plans.

Yes. Some clients want Best Reception to act as a first point of call for all their callers. This way, we can act as your very own virtual receptionist, deal with enquiries and put through the call to you.

Whenever you wish! We recommend that the “divert on busy/no reply” setting is always activated, so that you get the most out of your Best Reception service, but how you use it, is entirely up to you. You may find that on days when you’re in meetings, you want all calls to come to Best Reception. Again, this can be activated and deactivated in seconds with ease.

Depending on your phone set up, this may vary slightly but it is normally a simple case of keying in a code such as *166*“your best reception number”# and from that point onwards your calls would be diverted if there was no reply or if all your lines were busy. Your Account Manager will work this out for you and get you up and running.

No. Set up is entirely free. In fact, we also offer a completely free (and without obligation) 2 week trial. We’re confident that once you have tried the service you will want to keep it and we can simply continue the service without interruption.

Our pricing plans start at just £60 per month but can be tailored to suit each specific client’s requirements. For a full breakdown of our most popular pricing plans, please see the pricing page.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number for your business which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception virtual receptionist who will instantly know that the call is for your company. Your PA will then answer in your company’s name and deal with the call as per your instructions.

Simply put, we answer your calls for you, in your company’s name, when you cannot. We will answer any queries your callers have, take a message for you, book appointments, screen your calls, put calls through to you – in other words, we do exactly what you ask us to!