At Best Reception, our mission is to provide the friendliest, professional outsourced reception service. Our excellent customer service is at the heart of everything we do. We recognise the value of each call for every one of our clients, so our staff ensure they go the extra mile and treat every business as their own.
Our History and Core Values.
Best Reception was first established in Hertford during 2006. As we grew, we relocated to Ware during 2019, and in 2021, established our second Ware office, just a stone’s throw away.
Since our beginning, our main core value has been to provide exceptional customer service on every call. This remains at our core and continues to drive us forward. Our staff are at the heart of everything we do, we believe in their contributions, opinions and development. We are committed to ensuring our employees work in a comfortable and positive working environment. We ensure this by encouraging inter-office communication and engage staff in office activities by celebrating national days both inside and outside of work as well as individual employees achievements. We believe in a fair wage for our employees, and offer performance reward schemes, which is awarded for their professional character, not solely KPI targets.
Our multiple locations allow us to be resilient, adaptable and reliable for your business. Our technology is receptionist friendly, and our unique Best Reception approach means we are guided throughout the call, rather than using a script, which results in our calls feeling natural and personalised. Our customer focused approach guarantees your callers will feel listened to, with calls feeling ‘human’, rather than an automated style of answering. In order to achieve our familiarity with your business, our staff are trained to learn the smaller details about your work which allows us to treat your company as our own – our client’s callers often believe we are part of their company!
This was reflected when we were a 2024 finalist for the London Chamber of Commerce Awards Business awards for Service Excellence.
From the point of joining Best Reception, staff are trained to our high standard of exceptional customer service. Due to this, all our senior staff and management are promoted from within and internally sourced, as this ensures they have a better understanding of our processes towards our way of working. We invest in the training and development of all staff members of our company. For example, our management team are individually selected on their merit, which is based on their strengths, interests, and performance.
We at Best Reception are constantly striving to improve the processes and procedures and one way in which we help ensure this is by encouraging an open and honest working environment, where all opinions are heard and valued. All staff have a quarterly 1-2-1 performance reviews in which they can address areas they may need support in. We are also able to provide the opportunity to set goals amongst our staff to increase their rate of development within the company.
Our commitment to our staff development was recognised when we received an Investors In People award in 2022, which allows businesses an opportunity to identify their strengths in the workplace, as well as understand areas where they can improve when enhancing workplace culture.
At the heart of our service is a foundation of trust that we build with every client. From the first call to the last, we deliver a reliable and professional service.
The entry-level tier is our baseline phone answering service.
With this our UK-based Best Reception call answering team provides your callers with the highest level of customer service. They will answer all calls promptly, and use a greeting of your choosing in a friendly, professional manner.
Our phone answering service is perfect for small businesses requiring a remote team of trained and efficient receptionists, who will handle all your customer enquiries, call transfers and message taking.
Would you like a virtual PA to manage your telephone calls, diary, appointments and other tasks? This service allows you to focus on the most important, and profitable, aspects of your business.
This service is ideal for larger companies with teams of staff and a high volume of calls. Your switchboard will be managed by our UK-based receptionists who will professionally and politely answer your calls, creating a positive first impression.
Our virtual numbers services can enable local numbers, national numbers and freephone numbers to be assigned to your business. When customers call your virtual number, they will connect through to your existing direct dial and mobile numbers, as you require.
A local telephone number gives your business a physical presence and attracts customers who prefer to buy from a ‘local’ business. Best Reception can provide local numbers as virtual numbers for any town or city in the UK.
Trial our call handling service for two weeks.
Call us today for FREE on:
0800 0430084 or 01992 531000
reception@bestreception.co.uk
Registered in England and Wales No. 5970842
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