Let Best Reception manage all the telephone orders and queries for your online business. Whether you operate one or 20 websites, you can save time and money with a cost-effective call-handling service that seamlessly manages your incoming calls.
Do you lose out on potential business through not having a telephone ordering service? Or are customers calling your company greeted by a busy tone, or a call waiting message? Many potential customers may be dubious about placing orders online, or will take their business elsewhere if they cannot get through.
Here at Best Reception, we provide a telephone ordering service to many online stores, who have found this to be the perfect solution for their telephone answering requirements. Not only are your calls always answered, but outsourcing your customer service line makes sure that you never miss out on a large clientele of business that prefer to place orders over the phone.
For our clients with online stores, we offer an order taking service in any format they require. Whether you would like us to use an online checkout, sage pay, simply email over orders or any other current system you may use, Best Reception can offer you a tailor-made service to suit the requirements of your business!
Alternatively, we can simply take a message when you are unavailable!
What’s more, we can also provide a customer service line, dealing with any common questions and queries. Using information provided, we can advise on many different aspects of your business, from product recommendations, to return policies, delivery times and even assembly instructions!
Get on with your day-to-day business safe in the knowledge that our reception team are answering your calls.
Allow your staff to focus on more important tasks knowing a phone answering service is taking care of incoming calls.
Here at Best Reception we don’t use overseas call centres. Our UK based team mean you can have confidence in the reliability and quality of our phone answering service.
Upgrade your level of customer experience and receive more positive reviews with a virtual receptionist for online businesses. Let our qualified receptionists deal with your client enquiries.
Answering in your company name, our receptionists will either transfer the call directly to you, or will take a message and send it to you immediately.
We have designed our answering service to be scalable and flexible. Whether you are small or large, we can adapt and grow with your business.
Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.
This service gives you time to focus on the most important, and profitable, aspects of your business.
For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.
Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.
As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.
Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.
Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?
✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed
Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.
Find out more:
Read our reviews on TrustPilot
Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.
Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.
We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!
Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.
At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.
Read our 5-star reviews on Truspilot
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
When you sell products or services online, you need outstanding customer service to attract buyers and build relationships. Quick responses to queries are essential if you wish to prevent people from turning to your competition.
However, start-ups and sole traders can struggle to manage new orders and incoming calls efficiently. Without the resources to recruit a full-time receptionist, calls can go unanswered potentially leading to missed sales.
If you are focused on delivering the highest level of customer satisfaction, Best Reception has developed an online business call answering service.
Your professional reputation can receive a welcome boost by having telephone calls answered promptly and politely by our UK-based receptionists. From booking orders to managing general enquiries, our qualified professionals can ensure customers leave with a positive impression of your company.
If you are a new business, Best Reception can help your brand develop a reputation for reliability and customer care, meaning more people will recommend your services.
If your current employees are stretched to the limit handling a growing number of sales, a virtual receptionist for online businesses can provide invaluable support. We can provide the extra capacity you need to be able to cover staff holidays, sickness or periods of peak demand.
With Best Reception, you don’t need to invest in expensive new software. We can support your operation by using your existing tools and ecommerce platforms. That means you can focus on processing orders and growing your revenue.
Furthermore, our answering service for online businesses can be tailored to your changing circumstances. Learn how our flexible call-handling packages can help with diary management and general queries – book your FREE 2-week trial today.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
Trial our call handling service for two weeks.
Call us today for FREE on:
0800 0430084 or 01992 531000
reception@bestreception.co.uk
Registered in England and Wales No. 5970842
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