Frequently Asked Questions

Asset Services Group Limited (ASGL) is a seasoned provider in the call-answering industry with over three decades of experience. They specialise in delivering bespoke, high-quality communication solutions across various sectors.

You can expect the same high-quality service and dedication you have always enjoyed. The acquisition allows us to leverage Asset Services Group’s extensive experience to enhance our services, but all operations, contracts, and staff at Best Reception will remain as before, ensuring a seamless transition for all our clients.

No, there will be no changes to your current contracts or billing processes. All terms, direct debits, and conditions remain unchanged. You might notice some minor differences in the format of your invoicing and messages. Should any updates be necessary in the future, we will notify you well in advance.

Please continue to use the same contact channels you have always used. If you need direct assistance, you can reach our dedicated support team via reception@bestreception.co.uk or visit our contact page on our website for more options.

No, Best Reception will continue to operate from our current offices in Ware, and all services will be managed by the same professional team from the same location as always. Additionally, our team will be bolstered by skilled colleagues working remotely and from our new office in Ferndown, Dorset, ensuring even greater capacity and expertise to support your needs.

The partnership with Asset Services Group is expected to bring enhancements to our existing services, including potential new technologies and methodologies in call-handling that improve efficiency and responsiveness. As these enhancements become available, we will be sure to inform you of how you can benefit from them.

The protection of your personal data remains a top priority. All data will continue to be handled with the highest standards of privacy and security. The acquisition will not affect how your data is treated, and we comply with all applicable data protection laws.

Yes, your service hours will remain unchanged. You can continue to rely on us for support.

You might notice slight changes in the format of your messages as we integrate systems with ASGL to bring you enhanced service capabilities. We appreciate your patience and welcome any feedback during this transition period.

As part of our commitment to enhancing your service experience, we continue to screen sales and marketing calls for customers who have opted for this feature. However, during our transition to new enhanced technology, there may be occasions when these types of calls are passed through and charged. Our customer service and support teams are always available to review any call charges and ensure that your preferences are accurately maintained. If you have concerns about this or wish to adjust your service options, please do not hesitate to contact us.

The acquisition was completed in late August. We are committed to a transparent transition and have taken careful steps to ensure that there is no interruption to the services we provide.