When choosing a telephone answering service there are many factors you should consider to help you find the best one for your company.
Ask for a free trial, any respectable answering service will offer you a free no obligation trial. This will allow you to try out the service before making any commitment to sign up.
Make a visit into the office. You need to feel confident that the people answering on behalf of your company are professional and friendly.
Ask to do test calls. Most reputable companies will suggest you do this, as they will be confident that their virtual receptionists will impress you. You also need to ensure they sound as if they are a part of your organisation, so ask as many questions possible.
Ensure that they make a conscious effort to learn the ins and outs of your company, including your company history and the services you provide.
You should feel free to give them as much information as needed to ensure they are handling your calls to the highest standards.
Your chosen telephone answering service must be flexible to the needs of your company and able to deal with any bespoke requirements your business requests.
By following all of the above tips you will be able to outsource your reception and feel comfortable your calls are being handled by the best receptionists available. Here at Best reception we make sure our service delivers all of the above and plenty more.