Here at Best reception, we have a large client based working within the IT Industry. Because of this, all of our virtual receptionists have a vast amount of experience handling calls for many different IT support companies.
One of our clients are based in Hertfordshire, they are an IT support company. To handle their calls we need to take toner orders and log faults. This involves obtaining bespoke information from a variety of callers, such as the models of machines and serial numbers. We then direct the calls to the support team who can then deal with the enquiry further.
Another of our IT support companies are more focused on one particular piece of software, therefore we are fully aware of the programme and all the hardware that goes with. For this company we raise support tickets and send them through to the helpdesk.
Here at Best Reception, we take the time to be more than just an answering service; we aim to become an extension of your company. Whether you simply require a bespoke message taking service or would like to use Best Reception as a fully fledged helpdesk, we can offer you a service tailor-made to suit your business!