Here at Best Reception we take calls for a Beauty Salon based in Walthamstow. They use our reception service to manage their bookings for existing and new clients. Our service offers the utmost flexibility, as they have control of when they divert their calls.
With many of our clients in this industry, either all of their calls are diverted to us or we act as an overflow service for when therapists are in treatments and are unable to answer the phone.
Using our answering service not only helps ensure that potential new enquiries calls are not missed, it also provides a professional and efficient booking system for all clients.
With our client who is based in Walthamstow, we use a free online diary system which is shared with the clinic, allowing easy access for them and us to efficiently book appointments. Our client finds this extremely beneficial as it is not only time effective (by allowing appointments to be managed and scheduled whilst they are busy) but it also helps to create a fantastic first impression of a professional and well managed clinic!
Also, by using a booking service to make appointments it can give the illusion to customers that they have an in house receptionist. Our service is done so seamlessly that your callers would not know that we are not based at your salon! This is a not only cost effective (as it would cost considerably more to hire a full time receptionist), but it is also a service to the highest of standards, what you save in costing is certainly not sacrificed in quality!
Furthermore, not only can your receptionist book and manage your appointments, she can also help customers with any questions that they have. We can have easy access to vast amounts of information about your clinic, from pricing, the types of treatments that you offer, even directions to your front door. We will always go that extra mile to be more than just an answering service, we will become an extension of your clinic!