Taking care of your existing clients is just as important as recruiting new clients. They do not want to feel ignored or feel as they have no one to answer their questions ASAP. An outsourced reception will be ready and available to answer and help with any questions or queries they may have straight away. They will be on hand with all of the information provided to help the caller to the best of their ability.
Getting New Clients is great, but keeping existing ones happy is all part of the job. They will be the ones recommending you to other clients. They were once a New client receiving the best attention to detail and winning proposal that made them join in the first place. As an existing client they would expect the same level of attention as they did when they started and that is not always easy with companies growing.
Having an outsourced reception that is friendly and outgoing and who pride themselves on giving the best service they can, can make life a whole lot easier and you will be able to manage your work load much better and have more time for yourself and your clients.
If you do not have enough time for your clients as they are all asking you to do things at once, things tend to get missed or forgotten and they will start to think that standards may have slipped. With Best reception we have multiple lines that calls will come through to our individual teams so they will not be missed. They will be dealt with as soon as the call comes in from beginning to end and will not be forgotten. With the scripts that you provide us it is as if we were there at your company, and callers will assume we are in-house receptionists. You will be provided with a taylor-made service to suit your every need leaving you with the confidence that your customers are being taken care of stopping them from going elsewhere to someone who will.