Call answering for short term loan providers

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Due to the current economic climate short time loan providers have become increasingly popular. As an industry, short term loan providers have experienced a sharp rise in demand, which is why our telephone answering service can help you cope with this demand.  Best Reception can provide you with a seamless answering service, which has helped many short term loan providers successfully manage their influx of new business. We achieve this by providing you with a tailor-made service to suit your every need and by supplying you with a team of polite and friendly receptionists.

Regardless to whether your call intake is high or low Best Reception aim to ensure every call is answered and dealt with efficiently. If you have a large call volume you would have employ multiple in-house receptionists to avoid calls going unanswered which would be extremely costly! On the other hand if you only receive a small amount of calls it is not very cost effective to employ an in-house receptionist. In both cases leaving a call to go unanswered is incredibly off-putting and is not the impression you should be giving to new and existing customers due to the rise in competition.

Callers wanting a short term loan are not very likely to leave an answer phone message and await a response. We understand the urgency of the calls and can obtain bespoke information from the caller before putting a call through to you or taken a message if you prefer.  This helps you to deal with the enquiry as quickly as possible leaving your callers happy and helping to improve your time management which when running a business is extremely important.

 

Focus more time on your business- Cut out those irritating sales calls!

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Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.

If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!

As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.

Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ‘ignore list’ on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.

Does your business need an overflow service?

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Running a business can require a lot of your own time and hard work, and so hiring a receptionist to manage all of your calls and admin work seems like the perfect solution. But what happens when your receptionist is on the other line or away from their desk at the time that vital phone call comes in?

With Best Reception, you can divert all the calls your front of house receptionist is unable to answer to your very own personal team of virtual receptionists with our overflow service. By using our overflow service, you can help to ensure that your clients are never left waiting on hold or passed on to an unreliable voicemail service. Having your calls diverted to Best Receptioncan help to ensure that you do not miss out on those all-important new enquiry phone calls, and also keep your existing customers happy by ensuring that their call is always answered by in a friendly and professional way. Your virtual receptionists will blend so seamlessly into the flow of your telephone answering, you needn’t even tell your clients we exist!

Outsourcing your reception also means that you are well prepared for unanticipated circumstances, such as if your in house receptionist can not make it into work. This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert some or all of your telephone calls to your team of virtual receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.

So don’t fret about missing out on important calls when your call volume soars out of your control, divert your calls to your own personal team of virtual receptionists fromBest Reception!

A virtual reception- helping you to juggle your multiple phone lines

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If your company has a high call volume or more than one phone line, outsourcing your calls to Best Reception may be the best way to save you time and money by helping to ensure that you never miss a call or business opportunity again

Whether your business is small or large, it can be a struggle to keep on top of the large number of calls coming in on a daily basis. With a virtual reception, you can divert your calls to your very own team of friendly receptionists who will have your calls answered within seconds, in a way that suits you.

If your company has various divisions or is spread across a range of locations, that’s no problem! You can divert your calls (as many lines as you would like) to one centralised phone line that we will answer in your company name in a greeting decided by you.

With our service you can make certain that your calls will be dealt with efficiently and professionally, allowing you to disentangle yourself from the continual phone calls and focus your attention on the day to day running of your business.

The role of a virtual receptionist- It’s trickier than it looks

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A lot of people may be under the impression that the role of a virtual receptionist is a straight forward and simple one, myself included before I took on the role. However having worked as a virtual receptionist for the past few weeks, I have since realised that the role is not as straight forward as it first seems, but is instead a rather challenging and interesting one.

The main assumption is that virtual receptionists simply receive calls and pass on messages. Although ensuring the phones are answered quickly and professionally is the top priority at Best Reception, there are also many other activities in which we must ensure are carried out in order for the calls to run to a high standard. These actions include the sending and receiving of emails between our clients, making bookings for our clients using various complex booking systems and changing the scripts to tailor the needs of our clients, amongst many other things. These services we provide all help to ensure a seamless virtual reception service. We work together as a close-knit team of professionals to guarantee that a swift and efficient service for our clients is provided at all times.

Having worked for Best Reception for a while now, I see there is so much more to the role of a virtual receptionist than meets the eye, the amount of work that goes on behind the scenes to ensure such a flawless telephone answering service is extraordinary.

Benefits of using Best Reception as a booking service

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Whether you are a beauty therapist, hairdresser, osteopath or a chiropractor, Best Reception can help your business to run smoothly no matter what your trade. You may only be a small company, meaning answering the phone can be tricky due to being in other appointments or otherwise unavailable. Using our virtual reception service to make sure all calls are answered quickly and efficiently could result in never loosing a new enquiry due to them hanging up when they go to voicemail, and choosing to go somewhere else.

If you are a larger company you could already have a front of house receptionist, but she may not always be available to answer the phone, so you could use Best Reception as your overspill and just divert your calls to us as and when you need to.

Save time and money by having your own team of virtual receptionists always ready to answer the phone and book in appointments using the free online diary system we offer to all clients or allowing us to access your very own diary. We just simply need to know your opening hours and how long to book in appointments for and we can book in all patients for you. Provide us with more information on your business and we can answer questions from callers, giving the illusion that we are your own personal front of house receptionist. With some of our existing clients we cancel any appointments needed when a practitioner is unwell or something else has come up and can reschedule them back in for another day or time.

If you’re interested in using our professional and efficient booking service to handle all your bookings and client queries, call Best Reception today for a free trial.

Running a business from home

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If you are running a business from home, you will know first hand how difficult it can be, as you are faced with many distractions. Many of our clients who run businesses from home are juggling their household responsibilities along with the day to day running of their business. The result of this is that they find their time is taken away from their phones. Furthermore, many of our clients do not wish to disclose to callers that their business runs from within their home, and try to avoid callers hearing unavoidable background noises such as the door bells ringing or dogs barking.

Outsourcing your reception will provide your company with a cost effective means of maintaining your professional image, as well as helping to relieve some of the stresses that come with running your own business. Your receptionist will answer your calls in a polite and professional manner and handle them in any way you require. We can transfer calls through to you directly if you wish, and if it is not convenient for you to take the call we can simply take a message for you. What’s more, you can let us know your schedule and we can advise your callers accordingly of any meetings or appointments you have. We also offer a free sales screening service, getting rid of those nuisance calls free of charge, saving you more valuable time.

Outsourcing your reception will help ensure that you never miss call, and will also provide your company with that all important professional image.

Switchboard service for small businesses

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Using an outsourced reception has proved to be hugely beneficial for small businesses within our clientele. Many of our clients use us as their centralised switch board, to handle all of  there incoming calls or act as an overflow system to support their existing team.

Best Reception is extremely cost effective; we are able to supply you with a fully fledged switchboard at a fraction of the cost of employing in-house operators. Many of our clients, who have a smaller call intake, find outsourcing their switchboard more feasible as it cuts costs without compromising on quality. In many ways we could help improve your reception service by constantly maintaining a high level of professionalism on every call. Having a team of friendly receptionists answering on behalf of your company will eliminate usual staffing woes that may occur  (i.e. sick and holiday cover).

We can transfer calls to an unlimited amount of staff members, locations and departments, allowing all calls to come through on one main line. Not only will this help you appear as a larger enterprise but if the member of staff asked for is away or otherwise engaged we can put the call through to someone else or take a bespoke message on request. This will help keep your customers happy as they will never be greeted by a busy tone or answer phone message, which can be extremely off putting leading them to take their business elsewhere. Automated switchboards can be equally as off putting due to people wanting to speak to an actual person rather than listen to a recorded message. By diverting your switchboard to us this is achievable on every call improving your customer service.

In addition to this, we offer a sales screening service. This stops any unwanted calls being put through to you leaving you more time for the more important aspects of your company. Over all Best Reception will help with the day to day running of your company and our switchboard service can be done so seamlessly that your callers will assume we are in-house receptionists

Telephone answering service to book call outs

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Using a telephone answering service to book and organise call outs is a very popular service with many of our clients. They find that when they are on the road attending to a call out, it is not feasible to take other calls and book in clients themselves. It is also not cost effective to hire a full time in house receptionist to do this for them whilst they are occupied. Therefore, by using outsourced reception service, we can ensure that all of their existing clients are catered to quickly and efficiently, that no potential new clients are missed, and that this is an extremely cost effective service for their businesses!

Our free online diary system, which is easily accessible by our receptionists and yourselves, allows us too quickly and efficiently book in your call outs.  The diary can also contain your daily movements, so you can indicate times that you are available and would like jobs booked in. With many of our clients, who provide a call out service, we add addresses and post codes to the diary, and even brief directions on how to get to the caller. They also find that it is easy to access their diary at any point during the day and update it as and when they need to.

If a customer is calling with an urgent problem and they would like an appointment as soon as possible, having a reception service is a great asset. If they have an urgent matter and would like it resolved urgently, hearing a voice mail or not being able to speak to someone straight away may make them their business elsewhere.

Furthermore, our sophisticated call handling software allows us to have easy access to an unlimited amount of informationn about your company, so we can advise callers on what you do and do not repair, prices you charge for call outs and even areas that you cover.

Call Answering for Car Showrooms

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Not only do they deal with car sales, but they also have another branch of their business that provides rentals. Many of their enquiries can be dealt with over the phone, and by using a virtual reception to handle these enquiries their salesmen have more time to do what they do best, cater to the in house customers!

For example, Best Reception can give out quotes for renting or purchasing cars, helping save you time and get the ball rolling for new enquiries much faster. Our system can have easy access to a vast amount of information, and for this client in particular this allows us to quote rental prices over the phone. We ask the callers what type of car they are looking to rent, and how long for. Depending on the make and engine size of what they require, we quote prices from 3 day rentals through to 2 week rentals.

Furthermore, we also answer many callers’ questions and queries. For example, we answer questions regarding insurance excess, mileage allowances, prices and payment methods, even directions into the show room. This client in particular has already found that this is saving him valuable time, allowing him and his salesmen to focus on other areas of running the business.

Make sure you’re saving time by using Best Receptions call answering service. Provide us with any needed information and when faced with questions from callers, we can deal with these accordingly, answering their queries, causing them to think they are speaking to someone from your very own company. Never let a call go to voicemail again due to a busy receptionist or a busy showroom, and have all calls answered quickly and dealt with in a professional yet friendly manner.