Great Feedback from an Osteopath

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“Dear Best Receptionists,

I want to keep thanking you for answering my phone for me and for making bookings/changes/cancellations. I get good feedback from my patients about how friendly and helpful you are.

It’s made such a difference to me having an electronic diary and remote receptionists to manage it for me.”

Fantastic Feedback

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“The service that the girls provide is amazing.  We are getting so many compliments.  They sound so professional, and we’ve just gained a big contract that we wouldn’t have got without your service.”

 

– from a leaflet distribution company in Scotland

Work Experience at Best Reception

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I have just completed a week’s work experience at Best Reception, and I can honestly say that I have loved every minute!  The team have been so supportive and helpful and really helped me make the most of my experience.  The Best Reception office is a fun environment to work in and I really appreciate all the time that my “colleagues” have given me.

During my time at Best Reception, I have completed lots of little jobs, from filing, to shredding, to writing this blog article; and hopefully have left my own small imprint on Best Reception!  I was amazed at the variety of calls the receptionists take – from straight-forward message taking, to booking appointments for health practitioners, to taking orders for complex equipment over the phone.  Each call was handled so professionally, the receptionists sounded so knowledgeable about their clients, and took such pride in providing a good service for each and every caller.

 

I would highly recommend Best Reception not just as a work experience placement, but also for any new clients – every single employee works so hard, the professionalism and dedication that goes into everything is inspiring.  If I ever work in an office even half as good as the Best Reception office I would never leave! This has been the best placement I could have asked for, I am so grateful for this experience and have met some fantastic, dedicated people.

KW

Ding dong merrily on high.. The many benefits of an outsourced reception over the Christmas period

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 Hoorah, it’s officially December – Time to get the Christmas decorations down from the loft and stick that much loved Christmas compilation album on repeat! The excitement is growing day by day, but it’s not Christmas Day that’s in the back of everyone’s mind in the office – that place is reserved for the office Christmas party!

Once you’ve chosen from the set menu and picked out your favourite glad rags, you’re good to go and enjoy the annual festivities! But if you’re a business owner, there is one other important thing that is worth considering… Who is going to man your office and ensure your business remains uninterrupted during those early-closes and days off?

Outsourcing your reception to Best Reception is a great way to seamlessly keep your business ticking over during the festive period. By diverting your calls over to your very own team of virtual receptionists here at Best Reception, your callers will still be speaking to a live, friendly person who can either give the impression that they’re part of your company or can advise callers of your whereabouts. Your receptionists can even advise callers of turnaround time, (i.e. let them know how long it will be until you are available to respond) and so manage customer’s expectations. And we know it’s not just the Christmas party that requires cover over this busy time of year (it can often be the day after, too!) – we will be there for you if you need to pop out to a Christmas lunch or even squeeze in some last minute shopping. What’s best, you can divert any of your phones, including mobiles, to your Best Reception number.

We offer services for all types of business (see just a few of those here) and offer both short-term as well as ongoing call plans. So why not contact us today to see what we can do for you this Christmas?

 

 

Benefits of a Telephone Answering Service for the Food Industry

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The food industry is a very diverse and extensive sector; the ever-growing demand of food suppliers and manufacturers has given the retail element of the division strong growth within the consumer market. Restaurant chains are renowned for providing casual and fine dining experiences exploring a range of cuisine throughout the industry sector. Whether your business is a high-profile franchise or a family-run company, the demands of such an industry can be stressful and challenging. With this in mind, customers must always remain the number 1 priority. Building professional and friendly relationships with customers is essential to maintain customer loyalty.

Restaurants and food catering businesses can become very busy at peak times; staff may be dealing with customer orders and deliveries whilst trying to manage table bookings and requests, which can all become very challenging. Trying to juggle various tasks can prove to be hectic at times – a telephone answering service is the perfect solution to take some of the responsibility and workload off of your employees and also continue to your excellent customer service. If food orders need to be placed for specific events, or reservations need to be booked, Best Reception will handle all types of enquiries with the utmost professionalism.

Whether you’re tied up with customers or you have an important meeting to attend, a Best Reception service will take care of your incoming calls so you never miss an opportunity to take a potential booking from a new customer or existing client. At Best Reception, we strive to ensure that the running of your business remains 100% customer focused at all times.

We can alter our services to fit your business needs to book appointments, take messages on your behalf, answer general enquiries for potential new clients and even disclose prices and information about the services you offer. We can also manage your personal diary with your approval of access to your weekly appointments and meetings, so we can arrange food deliveries and reservation bookings. Our service can divert your calls straight to you if you are away on business or out of the office so that you can personally deal with important phone calls.

Call Best Reception free today on 0800 043 0084 or click here to arrange a 2 week free trial!

The importance of outstanding customer service within a telephone answering service

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 Providing a service that is so integral to the successful running of our client’s businesses, we fully understand the importance of exceptional customer service. Your Best Reception team will do our utmost to ensure that, no matter what the situation, every call is ended on a positive note and that the caller is far beyond satisfied with the level of customer service they have received.
All of our receptionists are trained to the highest standards from the very beginning of their career with us, and will always portray their happy and friendly personalities on every call – as you would with your own customers. They are trained to understand that the customer’s concerns are always valid (even when they may not be in the right!) and so ensure that each call is answered and dealt with, with enthusiasm and confidence to make sure the caller is at ease throughout.
We understand that as your answering service, we are representing your company and that anything we say reflects your company’s reputation and will do our utmost to resolve any issues that your callers may face to assist them in ending each call with a positive impression – regardless of their concern when they initially called.
As an answering service our clientele greatly varies – meaning that we are often met by queries regarding complex or technical information that we can not always immediately answer. In such situations, if the answers are not readily available to us (i.e. from the information that you have provided), we will take a message and reassure the caller that their query will be dealt with promptly – in urgent situations we will often give the client a quick call to obtain a quick answer to pass on to the customer while on the live call.
Going that extra mile has resulted in repeated positive feedback from our clients’ clients and we do our utmost to ensure that your customers perception of your company is positive, customer focused help to ensure that they keep coming back..

Order Taking Services – Why outsourcing is the way to go..

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In the world that we live in today we can virtually order any item we want, for whenever we want it. These orders can be posted from the next town or shipped half way across the world, and still be with you within a matter of days! But if, like so many of us, you still prefer the old-fashioned way of placing an order with an actual person, you will understand the importance of an excellent order taking service.
Running any business is difficult and trying to juggle so many different areas of your company can become overwhelming at times – outsourcing your calls to Best Reception is a simple and affordable solution to ensure excellent customer service is provided on every single call. Your friendly receptionists will answer your calls within seconds of dialing your number and the service is so seamless, your customers will simply think that they are calling your company warehouse or helpline directly!
Whether a customer is calling to place a new order or just to check on an existing one, having their call dealt with by a polite and professional advisor will reassure them that their order is in safe hands. We aim to be as accommodating as possible to both our clients and yours; by going the extra mile in every call we show that their custom really is important to your business. Having your own small team of receptionists enables us to get to know your products and gives us the knowledge to discuss these with customers when they call – this personal touch can mean the difference between the customers buying from you or from a competitor.
By allowing us to take your orders, process payments and even check on delivery times we are able to completely manage your incoming orders, leaving you free to focus on other areas of your business. So if you want an order taking service that always goes the extra mile to ensure excellent customer service, call Best Reception today for a free trial.

More great feedback!

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Today a client of ours emailed in to let us know – ‘My customer was very complimentary about the way the phone was answered and commented on the happy disposition of the girl who took the call. Thank you!’

More great client feedback!

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“I would like to say thank you to the team, for providing such a fab service which really has helped my clinic run smoothly.” – Osteopathic Practice in Southend

Choosing your telephone number

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Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.

0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue. 

If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city. 

Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers. 

There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.