More great client feedback!

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“I would like to say thank you to the team, for providing such a fab service which really has helped my clinic run smoothly.” – Osteopathic Practice in Southend

Fantastic feedback, way to go pink team!

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“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations  team were either good or excellent at handling the call.

This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment – which isn’t down to you, so I think it’s fair to say you’re providing an excellent service.

I’m very pleased with that!”                                             – London Based Laser Clinic

Choosing your telephone number

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Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.

0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue. 

If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city. 

Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers. 

There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.

Double Dip recession: Save and not compromise

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The start of the recession in 2007 marked a global financial crisis that has been devastating to businesses worldwide, with many forced into bankruptcy or implementing severe staff redundancies. With everyone watching the pennies and trying to save money wherever possible, the smooth running of your business and finding effective ways of dealing with new business enquiries is more imperative than ever. But why should you compromise having a full time receptionist to handle all of these things?

Using Best Reception as your reception service means you can save on cost but not scrimp on the quality of your service. You are appointed your very own team of virtual receptionists to ensure the efficient running of you business, from professional handling of your incoming calls to making phone calls on your behalf. In this economic climate no one can afford to lose existing customers or potential clients, so good first impressions and a high quality service are more important than ever. These are the key ingredients in a successful business, and can be a deciding factor for a client when choosing between yourself and a competitor.

We carry out our role as if we were your receptionist working in your office with you, acting just as your front of house staff would. Your receptionists are always friendly and professional, creating a good first and lasting impression to your clients. We answer every call with a polite, friendly and professional attitude, handling each call with quality and care to ensure the smooth running of your business.

So if you’re looking for a great way to save money, but are not prepared to compromise on quality, give Best Reception a call today to start your free 2 week trial!

More excellent feedback!

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I would just like to say a big thank you to you all for:

 

1. Trying so hard to learn a new product

2.  being so polite to all my customers

3. making me feel confident that (the company) is being cared for

4. Passing on questions in such a clear fashion

5. Making the effort to call people back

6. Reducing the number of calls I need to make

7. Helping to improve the information on the website

And last but not least…

For making me a happy bunny!

 

Telephone Answering for Photographers

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You may find that the phone always seems to ring at an inappropriate time, for example whilst on a shoot, just about to take the perfect image, the phone rings, disrupting your ‘focus’ and causing a welcome interruption. Or you may wish to turn your phone off, so as to avoid any distractions; how frustrating to turn your phone back on to find a missed call from a valuable client, or from a new enquiry who chooses not to leave a voicemail or has already rung another photographer by the time they have heard back from you. Why not use Best Reception’s valuable service to avoid these terrible scenarios!

With a virtual reception service from Best Reception, one of the options you can choose is to have all your calls diverted to us, meaning we will always be the first point of contact for your clients. Your own team of virtual receptionist will warmly and professionally aid your callers in whatever way needed (perhaps transfer calls to you when you are available or take messages when you’re not – why not use our free online diary notifications to keep us posted of your availability?).

You can also choose to divert your calls to us as and when you wish. So when you are available to take the call you can have them go straight to you, however when you need your calls to be taken care of, for example on a photo shoot, you can divert the calls to us, meaning they will go straight to your friendly receptionist. This way you can always stay on top of all your calls but when necessary you will have the stress-free relief knowing no calls are being missed.

Our receptionists can put the calls through to your mobile or a landline for you, so you can see that we are calling and can choose whether or not to answer, knowing the client is in safe hands and a message will be taken for you.  Alternatively, you can answer and fine out who it is, and instruct us to either put the call through to you or we take on a message, perhaps advising the caller under the impression we could not reach you on your line – and enabling you to manage  your time more effectively.

Of course you can also provide your receptionist with any needed information, such as prices and packages, frequently asked questions, directions to your studio and, in fact any information that you might provide your own receptionist with, so when assist your callers as much as possible.

Best Reception can help your business grow and create a stress free alternative for you.  For indpependent photographers, studios, wedding and events specialists through to photographers who specialise in the corporate sector, we can help you and your callers and would be delighted to assist. Call us on (freephone) 0800 0430084 today to start a free trial to experience all of our benefits without cost or obligation!

How Do I Know If I Need A Telephone Answering Service?

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You may be wondering if having a telephone answer service is really the right idea for you. Here are some reasons your business would benefit from having its very own team of virtual receptionists.

You may not be sure that we can help your business due to its size; however we do deal with both small and large companies. If you own a larger company we can have a list of all of your employees, and you can use us as your very own switchboard to put the calls through to each person or department when they are asked for or messages can be taken. You can be secure in the knowledge that your calls will not go unanswered!

If you are from a smaller business, you may struggle to always keep up with the volume of calls, especially if there is an influx during the day, or you are out and about, unable to answer your calls! Running a business, whatever the size, you may have the worry that not every client of yours is receiving the full customer care that they may need. Juggling many other tasks and also dedicating yourself being by your phone can prove to be extremely difficult. However Best Reception are always extremely pleasant and professional, leaving each caller safe in the knowledge their queries or problems are being efficiently dealt with.

You may also have realised, that no matter the size of your company, answering machines or call waiting message are just not an effective way in managing your phone calls. The biggest deterrent for any new business is either being greeted with an answering machine (many may not even bother to leave a message!) or being left on hold with a call waiting message. Having a telephone answering service eradicates this problem and is much better for business!

We are also here to offer outbound calls. For example, if you need a receptionist to call a client you have a meeting with or to call anyone for you on your behalf, a quick and easy way is to email or call your team of receptionists who can action this effectively for you.

So why not try out Best Reception today and set up a free trial so you can see the benefits of having a telephone answering service, no matter what your business type or size.

Call Answering for Independent Businesses

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From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

A fully fledged switchboard for your business.

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Here at Best Reception, using us as a switchboard service has proven to be particularly useful for all sorts of companies whether you are a large or small business. We offer a friendly yet professional service. We have the ability to put a call through to multiple locations, departments and even mobile phones, without the use of an automated service. Speaking to an automated switchboard is not as satisfying as speaking to a real person and can leave callers frustrated. You needn’t worry about callers being put off by a voicemail or busy tone. If any person asked for is unavailable we can take bespoke messages and email them across so important calls are not missed.

What’s more, if you experience a high volume of calls, you will never have to worry about not having a staff capacity that can cope with this. Your calls will not only be answered, but will be done at a fraction of the cost compared to employing in house staff.

Another advantage we find of using an answering service is that we can also screen any unwanted sales call. This helps as you can spend more time on the important aspects of your company and clients. We also have a VIP list which is beneficial for your important and regular clients. This allows us to act familiar with them when they call. Overall Best Reception aim improve the running of your day to day business and a lot of our client find using our service does just that!

Why not call 08000430084 for a two free trial!