Client feedback

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One of our clients, who are a financial advisors based in St Albans, informed us that their clients have been asking about the “delightfully cherpy young girl that answers the phones”

Well done to all the receptionist for your continued hard work! 🙂

Osteopathic booking service

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As an osteopath, whether you run an osteopathic practice, or are a sole trader, it is not always feasible or practical or answer your calls. Many of our osteopathic clients use our service to not only book appointments for them (either through remote access on our online diary system), but to also ensure that potential new enquiries are never missed and existing clients are catered to in a professional and friendly manner.

The reason that this service works very well for many different types of osteopathic practices is because of how seamlessly it can be done, and we strive to always provide an “invisible” service. Your callers will be none the wiser that we are not based at your practice, they will expect to see us sitting at your front desk!

Your receptionist will take the time to become an extension of your clinic, we can have information on our system about your treatment prices and payment methods, conditions you can treat, cancellation policies, dealing with insurers, and even detailed directions to your clinic!

Sales Screening

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On the whole we do receive a rather large amount of sales calls throughout the day.  These calls can easy build up and you may find yourself paying out for calls that you don’t even want! Here at Best Reception we give you the opportunity to eliminate this worry by using our Sales Screening service for absolutely free!

We offer to screen out all sales calls for your company for FREE! Not only does this save you money but it also saves you time as you won’t be interrupted whilst working and can get more done!

If we do accidentally send through a sales call to you all you need to do is let us know and we will delete the message from your monthly tally so you will not be charged.  We can also add the company that you don’t want to hear from to our block list so we don’t mistakenly send them through to you again.

However this service is optional so if you would still like to receive calls/messages from sales calls this is no problem. Or you can even choose to screen out any irrelevant sales but keep any relevant ones that you may be interested in!

Answering Your Calls – Keeping your script up to date

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To give the illusion that we are a Front of house receptionist working solely for your company, we give you the opportunity to access a free online diary. Here you can add your daily activities for example meetings, phone calls or even lunch dates! All you need to do is block out the time that you will be unavailable on the diary and the reason why. We then add this to your script. This means that when a caller asks for you we can give them an accurate answer about your whereabouts, and can give them a time that you will be available. Your diary will be checked every half an hour so any movements that you update at the last moment will be put straight on to your script! However if the diary is not for you, you can simply call in or drop us a quick email to let us know your whereabouts and we will update your script so we can let callers know.

However saying this we do not ask for you to provide us with your daily movements if you do not want to, sometimes our clients would rather stick to our normal call handling instructions for example to always say “out of the office” or “on the other line” to callers.

To an extent we rely on you to keep us up to date with any company changes so we can make sure that your scripts is correct. This might be any new starters at the company or any new promotions we should be aware of.  All you need to do is drop us a quick email with the relevant information, for example if it is a new starter you would like to add you can simply email us with their name, position, email and if required phone number. This will be set up immediately and will be active within roughly 15 minutes!

However we do as much as we can our end to keep your script up to date. For instance if anyone asks to speak to someone we do not have on our system we will contact you and ask you if you would like us to add them. Likewise if callers enquire about a service that we are not familiar with we will contact you for some more information so we can handle all enquiries to the best of our ability. Not only this but we also try to contact you from time to time just simply to go through the script we have for you and ensure that it is all up to date and relevant.

Telephone Answering for Recycling Companies

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One of our clients here at Best Reception run a recycling company. When new enquiries come through we obtain the address that the caller would like recycling to be collected from.  This helps saves our client time as they have all the details in front of them when they return the call and are able to give an accurate quote efficiently and promptly.

Not only this but if your company offers a similar service we can even offer you the chance to use our booking service. This means that you can use us to book in collections to save you even more time! We can do this via an online diary that we share with you.

We can also give out information to callers, whether they are asking for more information on the services you provide or about price plans etc. Therefore the service we offer helps give the illusion that we are an in-house receptionist working directly for you.

Telephone Answering for Cleaning Companies

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Telephone Answering for Cleaning Companies

If you run a small cleaning company have you thought about what happens to the calls you miss when you are cleaning on client sites? What happens if the calls that you miss are new enquiries? By using Best Reception as your telephone answering service you can avoid losing such valuable new enquiries as we ensure that every call is answered quickly and professionally with no call ever being missed or left in a holding queue. Not only this but if you do run a smaller cleaning firm we can give the impression on a larger enterprise.

Alternatively you may have a slightly larger company but no need for a front desk receptionist as all face to face meeting with clients will be done on their own premises. To avoid paying for a receptionist unnecessarily, we can answer your calls and obtain all the relevant information you need to help run your business smoothly.

We can save your valuable time by acquiring the appropriate information from callers. For example not only can we take a name and number but we can also take other details including the address of the premises they would like to be cleaned and the times which would be most suitable for them and anything else you may need to know!

If you are currently recruiting for new members of your team you may find it difficult to manage all the enquiries yourself. For this we can offer the perfect solution. An example of this is a client who is currently hiring and using our service to cope with the demand of vacancy enquiries. With their calls we help them by attaining information from candidates who call up including their address, cleaning experience and even if the candidates themselves are clearly spoken.

So as you can see Best reception can save you time and money by handling your calls whilst you are busy on client’s sites, not only this but we can capture all the information you need so you don’t have to!

Telephone cover on snow days

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What happens to your business if you cannot make it into the office?  This is a question that many businesses have had to address due to recent weather conditions. Can you afford to lose business when unexpected circumstances arise? An outsourced reception can provide just the answer for your business.  Whether you need us to ring your clients, re arrange appointments or answer your phones when you cannot, Best reception can guarantee your business is supported when you need it most!

Client feedback..

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Well done again to all of the virtual receptionists for some more great feedback received today!

One of our clients, who are an IT Solutions company,  have fed back to us that a number of their clients have commented on how “friendly and polite” their receptionist is.

Well done all! 🙂