Friday Feedback

By admin | Published: Posted on

“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).

So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”

– Osteopathic Practice in County Durham

Fantastic feedback, way to go pink team!

By admin | Published: Posted on

“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations  team were either good or excellent at handling the call.

This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment – which isn’t down to you, so I think it’s fair to say you’re providing an excellent service.

I’m very pleased with that!”                                             – London Based Laser Clinic

Great client feedback!

By admin | Published: Posted on

“Cant imagine how you all do what you do…. I think you all are amazing…

And I have had some great comments from people who were surprised you weren’t here when they arrived!”  –  Some fantastic feedback from a Beauty Salon in Surrey

Call answering for short term loan providers

By admin | Published: Posted on

Due to the current economic climate short time loan providers have become increasingly popular. As an industry, short term loan providers have experienced a sharp rise in demand, which is why our telephone answering service can help you cope with this demand.  Best Reception can provide you with a seamless answering service, which has helped many short term loan providers successfully manage their influx of new business. We achieve this by providing you with a tailor-made service to suit your every need and by supplying you with a team of polite and friendly receptionists.

Regardless to whether your call intake is high or low Best Reception aim to ensure every call is answered and dealt with efficiently. If you have a large call volume you would have employ multiple in-house receptionists to avoid calls going unanswered which would be extremely costly! On the other hand if you only receive a small amount of calls it is not very cost effective to employ an in-house receptionist. In both cases leaving a call to go unanswered is incredibly off-putting and is not the impression you should be giving to new and existing customers due to the rise in competition.

Callers wanting a short term loan are not very likely to leave an answer phone message and await a response. We understand the urgency of the calls and can obtain bespoke information from the caller before putting a call through to you or taken a message if you prefer.  This helps you to deal with the enquiry as quickly as possible leaving your callers happy and helping to improve your time management which when running a business is extremely important.

 

Running a business from home

By admin | Published: Posted on

If you are running a business from home, you will know first hand how difficult it can be, as you are faced with many distractions. Many of our clients who run businesses from home are juggling their household responsibilities along with the day to day running of their business. The result of this is that they find their time is taken away from their phones. Furthermore, many of our clients do not wish to disclose to callers that their business runs from within their home, and try to avoid callers hearing unavoidable background noises such as the door bells ringing or dogs barking.

Outsourcing your reception will provide your company with a cost effective means of maintaining your professional image, as well as helping to relieve some of the stresses that come with running your own business. Your receptionist will answer your calls in a polite and professional manner and handle them in any way you require. We can transfer calls through to you directly if you wish, and if it is not convenient for you to take the call we can simply take a message for you. What’s more, you can let us know your schedule and we can advise your callers accordingly of any meetings or appointments you have. We also offer a free sales screening service, getting rid of those nuisance calls free of charge, saving you more valuable time.

Outsourcing your reception will help ensure that you never miss call, and will also provide your company with that all important professional image.

Call Answering for Notaries

By admin | Published: Posted on

We have a client who uses our services throughout the day at different times as she is a notary and finds our reception service most helpful when in with clients. Without someone to take her calls she may be disrupted by the phone ringing when trying to deal with another client, this would seem unprofessional and the client may be put off by this. However with her own Best Reception team of virtual receptionists she can have peace of mind knowing her full focus can be on the client she is with at present.

Using Best Reception also helps having peace of mind as you know there is always a friendly yet professional receptionist there to answer your calls when you cannot. If there is a new client calling, they may simply hang up if they do not get a response or if they have to leave a voicemail. They may even then call another notary, causing you to loose your business. However using our call answering service we make sure we take details needed so you can follow up on a new enquiry.

With our current notary, we obtain the details needed for these new enquiries, such as what the type of document it is and also what country it is for. However we can attain any information needed for your business, helping you to call back any enquiries with ease.

This is by no means limited to notaries; whatever your business is we can obtain needed information, give you peace of mind that all enquiries are being dealt with by helpful receptionists and also save you time from being disrupted by having your phone ring whilst in with clients.

Telephone answering service to book call outs

By admin | Published: Posted on

Using a telephone answering service to book and organise call outs is a very popular service with many of our clients. They find that when they are on the road attending to a call out, it is not feasible to take other calls and book in clients themselves. It is also not cost effective to hire a full time in house receptionist to do this for them whilst they are occupied. Therefore, by using outsourced reception service, we can ensure that all of their existing clients are catered to quickly and efficiently, that no potential new clients are missed, and that this is an extremely cost effective service for their businesses!

Our free online diary system, which is easily accessible by our receptionists and yourselves, allows us too quickly and efficiently book in your call outs.  The diary can also contain your daily movements, so you can indicate times that you are available and would like jobs booked in. With many of our clients, who provide a call out service, we add addresses and post codes to the diary, and even brief directions on how to get to the caller. They also find that it is easy to access their diary at any point during the day and update it as and when they need to.

If a customer is calling with an urgent problem and they would like an appointment as soon as possible, having a reception service is a great asset. If they have an urgent matter and would like it resolved urgently, hearing a voice mail or not being able to speak to someone straight away may make them their business elsewhere.

Furthermore, our sophisticated call handling software allows us to have easy access to an unlimited amount of informationn about your company, so we can advise callers on what you do and do not repair, prices you charge for call outs and even areas that you cover.

Telephone Answering for photographers

By admin | Published: Posted on

Here at Best reception, we have a large variety of clients that are in the photography industry, all of which find our telephone answering service extremely beneficial to the running of their companies.

Being a photographer these days is a very competitive industry, as there are many freelance photographers and companies to compete with. This is why it is vital for success that your calls are not missed, as many potential new enquiries will keep “shopping around” if they do not get through to you straight away. What’s more, many callers will also be put off by a voicemail message or a busy tone, and this is where your virtual receptionist comes in!

Not only will your virtual receptionist create a professional and friendly image for your company, but we can also deal with any enquiries you wish us to when you are busy in your studio or out on a shoot. If you so wish, we can answer any questions callers may have, from prices for events, studio fees, family portraits, right through to directions to your studio.

Furthermore, many of our clients in this industry use us to book in shoots and take orders. With an easy to manage free online diary system, we can get your new and existing clients booked in to your studio quickly and efficiently! We can also take orders for you, if you sell portraits or would like us to take over the phone payments from your clients.

Telephone Answering For Restaurants

By admin | Published: Posted on

If you have your own restaurant you may find that answering calls whilst serving customers or attending to their needs may be difficult. Not only this but potential customers looking to book a table may be greeted with an engaged tone rather that a friendly voice who can help which could put them off. Here at Best Reception we make sure that every customer is dealt with in a professional but friendly way. We will help guide your customers with information or table bookings and make sure there are no more missed calls.

One of our clients are a popular Indian Restaurant located in Kent. We take table bookings for them by simply getting the callers details as well as the number of people they are booking for and the time and date they are looking for. However as part of our flexible service if you needed any other details we would be happy to include them for you.

You can provide us with as much information as you wish for instance restaurant opening times, menu’s, special offers or anything else you would like us to let your callers know.

So make sure no more of your potential customers or regulars go elsewhere by using Best Reception to make sure that every call is handled with expertise and friendliness.

My First Day as a Virtual Receptionist

By admin | Published: Posted on

In the role of a virtual receptionist, the first few days can be extremely daunting. Not only starting a new job, but every call you take is like working for a different company…

One of the most vital aspects of my first day was being trained to the high standards expected of the company. To achieve this I received training in many different aspects of what it takes to become a top virtual receptionist. One of these aspects was how to use our call answering software. I was shown how the system works to answer calls; how it is tailor made to suit each of our clients and how messages are effectively taken.

After this, I spent the afternoon with my Team Leader looking through companies, learning what they do and how we manage their calls. I learnt that familiarity is essential to not only provide an exceptional service to both the customers and our clients, but to also help me become a positive and friendly receptionist and to overcome any nerves I may have when answering the phone.

Another part of my day was learning about Best Reception as a company and how everything works in the offices. All of our clients are allocated a team of receptionists who answer their calls. I have gained a valuable insight into the benefits of teams in our company. Not only does it benefit our receptionists by giving them specific clients to work with and take the time to learn, but also our clients because it gives them a first class reception service, with all receptionists having the knowledge to handle their calls. It also gives our clients’ customer’s familiarity with “their reception”.

In each team, there is a team leader and an assistant team leader, these ensure that everyday tasks are regularly carried out such as checking the diaries, checking the emails and making sure each company’s notes are up to date.

All in all, I learnt a lot on my first day and I’m looking forward to my time ahead with the company.