Benefits of a Telephone Answering Service for the Food Industry

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The food industry is a very diverse and extensive sector; the ever-growing demand of food suppliers and manufacturers has given the retail element of the division strong growth within the consumer market. Restaurant chains are renowned for providing casual and fine dining experiences exploring a range of cuisine throughout the industry sector. Whether your business is a high-profile franchise or a family-run company, the demands of such an industry can be stressful and challenging. With this in mind, customers must always remain the number 1 priority. Building professional and friendly relationships with customers is essential to maintain customer loyalty.

Restaurants and food catering businesses can become very busy at peak times; staff may be dealing with customer orders and deliveries whilst trying to manage table bookings and requests, which can all become very challenging. Trying to juggle various tasks can prove to be hectic at times – a telephone answering service is the perfect solution to take some of the responsibility and workload off of your employees and also continue to your excellent customer service. If food orders need to be placed for specific events, or reservations need to be booked, Best Reception will handle all types of enquiries with the utmost professionalism.

Whether you’re tied up with customers or you have an important meeting to attend, a Best Reception service will take care of your incoming calls so you never miss an opportunity to take a potential booking from a new customer or existing client. At Best Reception, we strive to ensure that the running of your business remains 100% customer focused at all times.

We can alter our services to fit your business needs to book appointments, take messages on your behalf, answer general enquiries for potential new clients and even disclose prices and information about the services you offer. We can also manage your personal diary with your approval of access to your weekly appointments and meetings, so we can arrange food deliveries and reservation bookings. Our service can divert your calls straight to you if you are away on business or out of the office so that you can personally deal with important phone calls.

Call Best Reception free today on 0800 043 0084 or click here to arrange a 2 week free trial!

Order Taking Services – Why outsourcing is the way to go..

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In the world that we live in today we can virtually order any item we want, for whenever we want it. These orders can be posted from the next town or shipped half way across the world, and still be with you within a matter of days! But if, like so many of us, you still prefer the old-fashioned way of placing an order with an actual person, you will understand the importance of an excellent order taking service.
Running any business is difficult and trying to juggle so many different areas of your company can become overwhelming at times – outsourcing your calls to Best Reception is a simple and affordable solution to ensure excellent customer service is provided on every single call. Your friendly receptionists will answer your calls within seconds of dialing your number and the service is so seamless, your customers will simply think that they are calling your company warehouse or helpline directly!
Whether a customer is calling to place a new order or just to check on an existing one, having their call dealt with by a polite and professional advisor will reassure them that their order is in safe hands. We aim to be as accommodating as possible to both our clients and yours; by going the extra mile in every call we show that their custom really is important to your business. Having your own small team of receptionists enables us to get to know your products and gives us the knowledge to discuss these with customers when they call – this personal touch can mean the difference between the customers buying from you or from a competitor.
By allowing us to take your orders, process payments and even check on delivery times we are able to completely manage your incoming orders, leaving you free to focus on other areas of your business. So if you want an order taking service that always goes the extra mile to ensure excellent customer service, call Best Reception today for a free trial.

Using an Outsourced Reception to take orders

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Running your own business can require a lot of time and hard work, and finding the time to answer all of your incoming calls may be a struggle. You may think that missing the odd call will not affect your business, but in the current economic struggle can you really afford to miss out on new business enquiries?

Fast and efficient call answering is especially important if your company incorporates order taking –A vast majority of people still prefer to place orders over the telephone but if you don’t have sufficient support in your office then you could be at risk of losing orders and potential customers. By outsourcing your calls to Best Reception, your very own team of Virtual Receptionists can answer your calls in your company’s name, in a greeting that suits you.

Our order taking service helps to ensure that your customer’s calls are answered professionally, and dealt with in a way that suits your business. Your receptionists, however, are not just limited to answering your calls- They can advise your callers on your products, track and process orders for your business when you can’t and, most importantly, maintain a constant point of contact for your clients.

So if you’re looking for a cost efficient and professional order taking service (plus much more!) then call Best Reception now on 01992 531000 to arrange your 2 week free trial.

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?