Work Experience at Best Reception

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I have just completed a week’s work experience at Best Reception, and I can honestly say that I have loved every minute!  The team have been so supportive and helpful and really helped me make the most of my experience.  The Best Reception office is a fun environment to work in and I really appreciate all the time that my “colleagues” have given me.

During my time at Best Reception, I have completed lots of little jobs, from filing, to shredding, to writing this blog article; and hopefully have left my own small imprint on Best Reception!  I was amazed at the variety of calls the receptionists take – from straight-forward message taking, to booking appointments for health practitioners, to taking orders for complex equipment over the phone.  Each call was handled so professionally, the receptionists sounded so knowledgeable about their clients, and took such pride in providing a good service for each and every caller.

 

I would highly recommend Best Reception not just as a work experience placement, but also for any new clients – every single employee works so hard, the professionalism and dedication that goes into everything is inspiring.  If I ever work in an office even half as good as the Best Reception office I would never leave! This has been the best placement I could have asked for, I am so grateful for this experience and have met some fantastic, dedicated people.

KW

Ding dong merrily on high.. The many benefits of an outsourced reception over the Christmas period

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 Hoorah, it’s officially December – Time to get the Christmas decorations down from the loft and stick that much loved Christmas compilation album on repeat! The excitement is growing day by day, but it’s not Christmas Day that’s in the back of everyone’s mind in the office – that place is reserved for the office Christmas party!

Once you’ve chosen from the set menu and picked out your favourite glad rags, you’re good to go and enjoy the annual festivities! But if you’re a business owner, there is one other important thing that is worth considering… Who is going to man your office and ensure your business remains uninterrupted during those early-closes and days off?

Outsourcing your reception to Best Reception is a great way to seamlessly keep your business ticking over during the festive period. By diverting your calls over to your very own team of virtual receptionists here at Best Reception, your callers will still be speaking to a live, friendly person who can either give the impression that they’re part of your company or can advise callers of your whereabouts. Your receptionists can even advise callers of turnaround time, (i.e. let them know how long it will be until you are available to respond) and so manage customer’s expectations. And we know it’s not just the Christmas party that requires cover over this busy time of year (it can often be the day after, too!) – we will be there for you if you need to pop out to a Christmas lunch or even squeeze in some last minute shopping. What’s best, you can divert any of your phones, including mobiles, to your Best Reception number.

We offer services for all types of business (see just a few of those here) and offer both short-term as well as ongoing call plans. So why not contact us today to see what we can do for you this Christmas?

 

 

Fantastic feedback from a short-term cover client!

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“Once again you have provided a level of service that I can become accustomed to! Feedback from patients whose calls you had taken reported excellent, helpful and thorough handling of their questions and concerns. Most had no idea that they were not talking to someone here in the clinic, and half expected to meet them when they walked through the door.  Had my last secretary been this good I would never have fired her!”  –  Physiotherapy Clinic in Cheshire

Fantastic Feedback from a Short Term Cover Client!

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“I am pleased to say the telephone service you provided last week for us seems to have gone very well with no complaints at all from this end. As far as am aware all calls were answered perfectly and all within the co. got their messages where applicable.

Thanks for the excellent service and for setting us up so quickly and we will definitely be using your company for any future telephone cover we require.” 

    –      Board Games Supplier and Distributor

 

Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

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After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Focus more time on your business- Cut out those irritating sales calls!

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Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.

If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!

As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.

Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ‘ignore list’ on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.

Does your business need an overflow service?

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Running a business can require a lot of your own time and hard work, and so hiring a receptionist to manage all of your calls and admin work seems like the perfect solution. But what happens when your receptionist is on the other line or away from their desk at the time that vital phone call comes in?

With Best Reception, you can divert all the calls your front of house receptionist is unable to answer to your very own personal team of virtual receptionists with our overflow service. By using our overflow service, you can help to ensure that your clients are never left waiting on hold or passed on to an unreliable voicemail service. Having your calls diverted to Best Receptioncan help to ensure that you do not miss out on those all-important new enquiry phone calls, and also keep your existing customers happy by ensuring that their call is always answered by in a friendly and professional way. Your virtual receptionists will blend so seamlessly into the flow of your telephone answering, you needn’t even tell your clients we exist!

Outsourcing your reception also means that you are well prepared for unanticipated circumstances, such as if your in house receptionist can not make it into work. This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert some or all of your telephone calls to your team of virtual receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.

So don’t fret about missing out on important calls when your call volume soars out of your control, divert your calls to your own personal team of virtual receptionists fromBest Reception!

Holiday Clients

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You may be planning to go away soon for an end of summer break, however running any business can mean this relaxing holiday can turn very stressful. You do not want your holiday disrupted with your phone constantly ringing, but leaving your phones at home knowing you may be missing out on new business or urgent matters.

Best Reception can save you this worry as we offer a holiday cover, so even though you may not feel as if you need a virtual reception service all the time, we may be of great help during your holiday period. We have many clients who every time they are away put their phones on divert to Best Reception and we can handle their calls, giving them ease of mind.

You can even tailor when we send the messages to you, for instance, you can receive emails as soon as the caller rings in, or you can have them sent to you at the end of each day. If you will not be checking messages at all whilst you are away, Best Reception can ring you if we have an urgent query so you know there will be nothing missed.

So why not make sure you holiday is worry free by arranging for Best Reception to take care of your calls while you are away and call us today.

Holiday Cover

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Don’t get the holiday blues over missed calls…..

With our excellent call handling system no call needn’t go a miss. Whether you are an existing client or a new client, if you give us the dates you are away and how you would like us to handle your calls, you can relax in the sun with the stress of missing calls at the back off your mind! Here at Best Reception we offer many different packages for new clients looking for holiday cover for exceptional value, we will answer your calls Monday – Friday 8.30am – 6pm, keep your eyes on this blog though as of July 2011 our opening times will be changing, we will be working Monday – Friday 8.30 am 8 pm and Saturday 8:30 am – 5.30 pm.

 We also offer a voice mail system so we will return your calls if you wish. No company is too big or to small for us and with our dedicated team we will handle your calls in a polite and professional manner.

Telephone cover over Christmas

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A telephone answering service over the Christmas period could help you get that well deserved break over the festive season – without being costly to your business!

Whether you would like an outsourced reception to merely inform your callers that the office is closed, or you would like to keep business running, best reception can provide all of this and more!