Telephone Answering for Freelance Dietitians

By admin | Published: Posted on

What happens to your callers when you are with clients? Are your potential new clients greeted with a voicemail, or can their calls go unanswered? How much new business are you losing because your caller doesn’t want to leave a message on an automated system?
Freelance Dietitians have chosen Best Reception as the perfect solution to eliminate this problem, by having their own virtual receptionist book and manage their appointments.  One of our Registered Dietitians fedback to us:
“I was building up my private practice whilst continuing to work in the NHS.  Knowing my Best Receptionists were there to answer calls and book clients in for me gave me the peace of mind I needed and the confidence that I could build up my private work in my own time.  You came to my rescue many a time whilst I was trying to juggle being a mum with freelance working.  I now know that you will answer my calls professionally on my behalf, and I can then call people back at a time convenient to me.  I shall recommend you to any practitioner working privately – the flexibility and professionalism you provide, along with knowing that I don’t have to try and speak to clients whilst picking up my children from school has been worth every penny!  I genuinely couldn’t have built up my business without you.”
Best Reception provides an answering service for private practices throughout the UK, ranging from sole practitioners, right through to larger clinics, some with multiple locations. We offer each of our clients a tailor-made service to suit the requirements of their business, whether it be a fully functioning booking service or simply a message taking service for when they are unavailable or with clients.
For dietetic practices of all shapes and sizes, our booking service can provide you with a full time receptionist to book and manage your appointments. Whether you would like us to use a current system you have in place, or set up an online diary, your clients will be delighted that their enquiries are dealt with quickly and efficiently.
What’s more, here at Best Reception, we will take the time to become more than just an answering service; we will become an extension of your clinic! We can answer your callers’ questions, ranging from pricing, directions, right though to what a dietetic consultation involves; and we’ll screen out those annoying sales calls for free!

More great positive feedback

By admin | Published: Posted on

One driving school in Scotland is currently taking advantage of our 2 week free trial – their MD dropped us a line today to let us know –

“There is nothing I can fault with Best Reception. Customer Service, Communication, Friendliness… have all been flawless and to not have a pile of calls to listen to and deal with on the answering machine each night has been great.”

The girls on his team (as well as the rest of the office) were certainly delighted to hear such lovely words about the service!

Maintaining a professional appearance

By admin | Published: Posted on

Running your own business requires a lot of things, but above all it requires a great deal of pride and professionalism in your work. As your company grows and expands around you and your work begins to pick up, you may find the high level of rapport and professionalism you were once able to maintain with your clients beginning to slip away. There is however an easy, and affordable, solution to this problem.
By outsourcing your calls to Best Reception you can ensure that your calls are always dealt with in a professional and friendly manner, by your very own team of virtual receptionists. This will help to free up your time, so that you will be able to focus directly on the running your business. Having the same five members of your own team answering your calls helps to ensure that your callers (especially those who call in regularly) are catered to in a familiar and welcoming manner, but always with a high standard of professionalism at all times.
An outsourced reception can benefit your company’s appearance in many ways, for example:

We will strive to answer your calls quickly and always in a friendly and professional manner.
We will make the company seem bigger than it is
We will screen out all of the sales calls that are unnecessary (free of
charge)
You will have the same people answering your calls
We can offer a free online diary service and update callers accurate information on your movements and when they are likely to have calls
returned

So if you feel your company could benefit from an outsourced reception, ring Best Reception today for a 2 week, no obligation, free trial!

Day in the life of a Virtual Receptionist

By admin | Published: Posted on

We start the day by having a morning meeting, this way we are all up to date with any changes since the previous day. This meeting includes anything you may have updated us with whilst we are talking to you on the phone or which you may send through on email, so nothing gets missed.

We then do a line test, an sms test and an email test to make sure everything is still going through. We also then check through all our diaries which you share with us so we know all your movements for the day and can advise your callers accordingly. The use of our online diary system means if you do not get a chance to let us know when you will be available for the day, we can check your diary and consequently change the call handling. During the day we will check your diaries every hour, so if anything changes in your day, we are aware and can make your callers aware also.

During the day we do a lot more than answer your phones in a professional and friendly manner, we also can do PR work for you. This may include arranging spreadsheets; formatting cv’s or anything else you may need doing. Yes, we really can reduce your business stress by answering your phones and helping with pr work.

We always are looking out for ways to improve your calls, so we will once a week choose a company to thoroughly check. We will go through all of your script to make sure there is nothing outdated and that we have all the needed information to make sure your calls are answered to the best of our ability.

Yes we are more than just a telephone answering service, we are Best Reception

Call answering for Hypnotherapists

By admin | Published: Posted on

 

If you are a busy hypnotherapist you will know how difficult it can be to answer all of your calls as and when they come in. Working as a professional that requires a relaxing and calming atmosphere to deliver an effective service, nothing can be more of an unwanted distraction than a ringing telephone. Whether you are self employed, working for a company or running your own practice, fitting call answering and handling into your daily schedule can be easier said than done.

Here at Best Reception, we have various hypnotherapists using our service and we know that it is not always convenient to answer the phone. By outsourcing your calls to Best Reception you can help to ensure that your calls are answered and handled by your very own friendly and hospitable receptionists. Our service is flexible too, so you can choose to divert all of your calls to us to act as your permanent receptionists, or you can choose to just divert calls when you are busy or out of the office. Diverting calls to us when you are busy can be an extremely useful service to use; especially in situations such as when you are with a patient and require a calm surrounding. Diverting your calls can save the ringing phone interrupting the serenity of your practice and therefore disturbing the success of your therapy.

Your receptionists will answer your calls in your name and blend seamlessly into the daily running of your business, so your clients won’t have to know we exist. But your receptionist’s job is not just limited to answering your phone calls. They can disclose as much or as little information as you wish including prices, treatment lengths and what the therapy will entail. If requested we are also more than happy to book your appointments for you, either using our free online diary system or your own booking system if you already have one in place.

By combining all of these services, you will be able to relax into the daily running of your business, safe in the knowledge that your team of virtual receptionists are taking care of your incoming calls. So if you’re looking for a seamless answering service for your hypnotherapy practice, why not call Best Reception now to start your free trial?

Does your business need an overflow service?

By admin | Published: Posted on

Running a business can require a lot of your own time and hard work, and so hiring a receptionist to manage all of your calls and admin work seems like the perfect solution. But what happens when your receptionist is on the other line or away from their desk at the time that vital phone call comes in?

With Best Reception, you can divert all the calls your front of house receptionist is unable to answer to your very own personal team of virtual receptionists with our overflow service. By using our overflow service, you can help to ensure that your clients are never left waiting on hold or passed on to an unreliable voicemail service. Having your calls diverted to Best Receptioncan help to ensure that you do not miss out on those all-important new enquiry phone calls, and also keep your existing customers happy by ensuring that their call is always answered by in a friendly and professional way. Your virtual receptionists will blend so seamlessly into the flow of your telephone answering, you needn’t even tell your clients we exist!

Outsourcing your reception also means that you are well prepared for unanticipated circumstances, such as if your in house receptionist can not make it into work. This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert some or all of your telephone calls to your team of virtual receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.

So don’t fret about missing out on important calls when your call volume soars out of your control, divert your calls to your own personal team of virtual receptionists fromBest Reception!