Case Study 9: Using information provided to be more than just an answering service.

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Another example of Best Reception being more than just an answering service is with one of our clients who are are a mobile car mileage correct company, with engineers based all over the UK. They have provided us with an excel spreadsheet, which contains the costs to perform a car mileage correction for all different makes and models of cars. Because of this, when callers would like a quotation, we can give them the details there and then. We also do our best to secure the booking for our client by letting the callers know that they can be booked in within the next few days at a location of their convenience.

Client Feedback

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One of our clients, who runs an osteopathic practice, has just called in to say that quite a few of his patients have commented on how nice his receptionists are. He said that he is “absolutely delighted” that his clients have felt compelled to tell him what a pleasure it is to speak to his receptionists.

Well done to all!! 🙂

Client Feedback

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We received an email today from one of our clients who unfortunately, due to circumstances beyond their control, can no longer continue trialing our telephone answering service. He did however say “a big thank your staff for an exceptional service and I am confident that following some changes over the coming months at my end we will be back with you soon”

Well done to all! 🙂

Client feedback

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We have had some more great client feedback so well done to all of the virtual receptionists! One new client who supplies specialist technical equipment, currently trialling the service said, “I’m very happy with the service so far” and “I’ll defininitely be continuing with your service once the trial ends”.

We have also had one of our existing clients, an holistic massage therapist, email us about one of our virtual receptionists, saying that “my client has just said you have an excellent telephone manner and are very professional. Thank you for a great service”