When people ask me what we do at Best Reception, a typical answer would be likely to be that we are a “virtual reception” or a “telephone answering service” however, this doesn’t necessarily do justice to our company or the brilliant team that we’re lucky to have. Although our core activity does definitely involve providing a reception service to answer the phone for hundreds of companies, we are at our very core a customer service company, through and through.
Every time one of our virtual receptionists answers the phone, they ‘put on the hat’ of the client that they are answering the phone for and for the duration of that call, it is vital that they provide the highest level of customer service to their caller. As the actual activity that each call involves varies so immensely, from taking customer orders to booking apppointments, providing product information or even just putting the caller through to one of our clients, the phone is simply the medium used for our team to provide this brilliant customer service.
Many company owners that approach Best Reception, looking for a solution to their telephone answering needs, are still in the fledgling stage of their new business and will be looking into the various ways that they can ensure their new business thrives. If I could offer just one piece of advice to any such business it would be to provide brilliant customer service in every aspect of your business.
Our success as a company is 100% dependent on the people we employ and ensuring that they understand and buy into our belief in brilliant customer service. They are not just the front line of our company, they’re the front line of our customer’s companies too – and as a business owner, I would need to have exceptional confidence in any company that I was enslisting to represent me and I would definitely check for a proven track record, testimonials and client recommendations.
When considering which virtual reception to choose, it is likely that price will be a factor and understandably so. We’ve always prided ourselves on offering exceptional value for money and a clear pricing structure but I genuinely hope that when people recommend our services to others (as they often do!) that they focus on the quality of our receptionists, their poisitivity, professionalism, friendliness and the great customer service…
…if they also mention the fact that we’re extremely competitive on price too, that’s a bonus!
We have had one of our clients trialing our switchboard service comment this morning on how the service has already “completely changed the running of the business”, and that clients have already commented on the “professionalism of my receptionist”.
He stated, “by outsourcing my switchboard to Best Reception, aside from the immediate cost savings, the consistency and continuous upbeat and friendly persona of the receptionists creates an excellent impression for my business”.
Well done to all the virtual receptionists for their hard work!! Another happy customer 🙂
We have had one of our clients, who use our admin services for CV templates, email in a description of the service they receive from Best Reception as a reference for a potential new client. They have described the service as “prompt and reliable” and also said that they are “very happy with the service that we receive from Best Reception and will continue to use them for our overflow requirements”.
One of our long standing clients has provided a fantastic reference for our telephone answering service to one of our new clients.
He describes other call answering services as not taking the time to understand his company.
But then said that “Best Reception took the time to understand what I do and the sort of things customers would be enquiring about. As a result my customers get a first class service when they call and are unable to distinguish between Best Reception and my own front office”. He then says that he would “fully endorse their service and give them my unreserved recommendation”.
Well done to all of the virtual receptionists for their hard work! 🙂
A client of ours who are only a few days into their trial, have already described our telephone answering service as “saving their lives”. They have said that they do not think they can live without it.
We have also had a new client enquiry today, that has been recommended from an existing client of ours. They contacted us after being told by our client that the service will be “hugely beneficial” to them.
We have just had one of our clients, an Independent Mortgage Broker in Leicestershire, describe our telephone answering service as “making the world of difference” to the running of their company. They have also recommended our services to other companies.