One driving school in Scotland is currently taking advantage of our 2 week free trial – their MD dropped us a line today to let us know –
“There is nothing I can fault with Best Reception. Customer Service, Communication, Friendliness… have all been flawless and to not have a pile of calls to listen to and deal with on the answering machine each night has been great.”
The girls on his team (as well as the rest of the office) were certainly delighted to hear such lovely words about the service!
It’s always great to hear positive things about our service from our clients, so when an Orthotist in London emailed us today to say – “Weve had lovely feedback from (our) clients and we really appreciate the friendly, personal service that the team offer. Please thank them for a great service.” – we just HAD to post it for the world to see!
“Youre all doing brilliantly with the calls, and were getting some great feedback. We really appreciate all youve done. Weve used a few call handling companies, and believe me, there are few that compare.” – Professional Will Writing Company, Manchester
Today a client of ours emailed in to let us know – ‘My customer was very complimentary about the way the phone was answered and commented on the happy disposition of the girl who took the call. Thank you!’
“Once again you have provided a level of service that I can become accustomed to! Feedback from patients whose calls you had taken reported excellent, helpful and thorough handling of their questions and concerns. Most had no idea that they were not talking to someone here in the clinic, and half expected to meet them when they walked through the door. Had my last secretary been this good I would never have fired her!” – Physiotherapy Clinic in Cheshire
“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations team were either good or excellent at handling the call.
This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment which isnt down to you, so I think its fair to say you’re providing an excellent service.
I’m very pleased with that!” – London Based Laser Clinic
Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your companys professional image at all times.
Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.
Free sales screening
Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And whats more you wont be charged for a single one!
We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you cant answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!
Your very own team of receptionists
All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.
Ensure calls are dealt with professionally
Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If youre still not sure, see what our clients have to say.
Tailor made service
At Best Reception, we do not believe in a one size fits all call plan and so all plans are tailor made to suit your business wants and needs. We can do as much, or as little, as you require from us from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. Were also more than happy to take on your admin tasks such as mailshots and filing.
Diary management and bookings
Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.
Short term cover
By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one days cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.
Last minute/ urgent situations
Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things dont go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).