“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).
So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”