A fully fledged switchboard for your business.

By admin | Published: Posted on

Here at Best Reception, using us as a switchboard service has proven to be particularly useful for all sorts of companies whether you are a large or small business. We offer a friendly yet professional service. We have the ability to put a call through to multiple locations, departments and even mobile phones, without the use of an automated service. Speaking to an automated switchboard is not as satisfying as speaking to a real person and can leave callers frustrated. You needn’t worry about callers being put off by a voicemail or busy tone. If any person asked for is unavailable we can take bespoke messages and email them across so important calls are not missed.

What’s more, if you experience a high volume of calls, you will never have to worry about not having a staff capacity that can cope with this. Your calls will not only be answered, but will be done at a fraction of the cost compared to employing in house staff.

Another advantage we find of using an answering service is that we can also screen any unwanted sales call. This helps as you can spend more time on the important aspects of your company and clients. We also have a VIP list which is beneficial for your important and regular clients. This allows us to act familiar with them when they call. Overall Best Reception aim improve the running of your day to day business and a lot of our client find using our service does just that!

Why not call 08000430084 for a two free trial!

Starting Up A New Business

By admin | Published: Posted on

Starting up a new business can be daunting, trying to make sure everything goes smoothly as we,, as building up a client base can be stressful. Adding to that stress can be the telephone ringing, especially when tied up in another task or on another call. The effect on your business that missing a call may have could be catastrophic, as the caller may be a big new enquiry who does not wish to leave a voicemail, so simply hangs up and calls the next company on the list. However if they called up and went through to a receptionist, who was efficient and friendly, and put them through to the relevant person or gave them the relevant details and handled their enquiry, they would feel satisfied from the call and would happily use your services again in the future.

You may alternatively be starting a business whilst still at a current job, needing a company specifically tailored to your day to day needs. Best Reception can flex to answering the phone how you want, and when you want as you can divert the calls whenever you wish. This can save you much needed stress of missing calls whilst otherwise occupied, meaning your new business can start off professionally and successfully.

Just as your new company will evolve and may have changes as your business progresses, our service can change as much as you need, including the call plans for when your call volume changes, to always make sure you are getting the best deal. You may also begin to employ new people for your company, with specific call handling for each individual (e.g messages emailed, send via text, calls put though etc), so having out reception service that can easily add new contacts and change the way we answer your calls from day to day would be highly beneficial.

So what are you waiting for, call Best Reception today to arrange a free trial and find out more.

Call Answering for Private Practices

By admin | Published: Posted on

The cost of losing out on new business can affect your company dramatically during these economic times, and an outsourced reception is one of the most efficient ways to help prevent this. If a new enquiry were to call your company and go through to an automated voicemail, what are the chances they would wait around for a call back?
Whether you run a small private practice, or one that sees hundreds of patients, it is not always practical or even possible to answer all of your calls. Here at Best Reception we have various private practices who not only use us because of our online booking system, but also to ensure that potential new enquiries are not missed and existing clients are catered to in the professional and friendly manner they expect.
Our aim is to blend seamlessly into the day to day running of your practice, achieved by answering your calls in a way that suits you and your practice. With the right knowledge to hand, your receptionists can give over the phone advice including prices, appointment lengths and even details on what their treatment will consist of. If requested we are also more than happy to book your appointments for you when you can’t, either using our free online diary system or your own booking system via remote access.
All of our services are tailor made to meet your requirements – so whether you are an osteopath, podiatrist, dentist or anything in-between, we are sure we have a service and a call plan to suit you!

Great client feedback!

By admin | Published: Posted on

“Cant imagine how you all do what you do…. I think you all are amazing…

And I have had some great comments from people who were surprised you weren’t here when they arrived!”  –  Some fantastic feedback from a Beauty Salon in Surrey

Best Reception to cover your overflow

By admin | Published: Posted on

Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line, simply miss the call, or have too many calls coming in at once, Best Reception provides them with an overflow telephone answering service to help ensure that calls do not go unanswered. This means that any potential new clients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.

Your bespoke service is achieved by us providing you with a tailor-made script that suits your companies every need. As a result; not only do you have the reassurance that your calls are answered; they are answered by a receptionist that is familiar with all aspects of your company. Your callers would never know that we are not based in house!

For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring a team of in house receptionists to manage a high call volume. What’s more, outsourcing can also put your mind to rest if a receptionist is off work due to illness or any other unforeseen circumstances. We therefore we eradicate the usual staffing woes and are available to answer your calls from 8.00am -700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses, as we can answer your calls when ever you are otherwise occupied with the day to day managing of your business. We can inform your callers if you are out with clients, in meetings or just generally unavailable and manage their expectations accordingly. What’s more, when only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.

How an outsourced reception can save you money

By admin | Published: Posted on

If you run your own business you will be aware that it is not always convenient to answer all of your own calls, and as your business grows and develops hiring a receptionist may be something you will have to consider. And although hiring an in house receptionist to deal with your calls is extremely beneficial to the running of your business, there are other, more cost effective, options available to you. By using Best Reception’s call answering services you can help to ensure that you never miss out on vital business calls, for a fraction of the cost of hiring an in-house receptionist!
There are obvious reasons why outsourcing your reception would be a cost effective alternative to hiring an in-house receptionist; for example, the amount paid on a yearly salary, holiday entitlements and other in-house staff benefits. These are all unnecessary expenditures you can avoid with an outsourced reception.
With an in-house receptionist, it is almost inevitable that some calls will go unanswered during peak times, which may lead to you missing out on essential new business. But by outsourcing your calls to your very own team of virtual receptionists, you can provide your office with vital back-up at busy times. Outsourcing your reception also ensures that during periods of low call volumes you are not paying out for unnecessary staff.
Here at Best Reception we also offer a free sales screening service, which means your time is not wasted dealing with pesky sales calls. If you are currently struggling to keep on top of the everyday tasks within your business, you will know that there is nothing more irritating than pointless sales calls wasting your time and therefore your money.
So why not make the most of your business and start saving money today- Give Best Reception a call to arrange your own free trial so you can see just how helpful we can be!

My first day as a Virtual Receptionist

By admin | Published: Posted on

I wasn’t sure what to expect as my first day at my new job as a Virtual Receptionist, I had worked in a very slightly similar environment before so a part of me imagined it would just be a matter of getting used to new clients, this was not the case, I have found that being a Virtual Receptionist is not as straight forward as being a front of house Receptionist and at times can be much more challenging..

I started my first day with a meeting with my new manager; we discussed the job role again then we spoke about what I would be doing over the following days and how he planned for me to progress over the next couple of days.

Firstly I was shown the system that is used for telephone answering, when I first saw it I thought it all looked very daunting as I had never seen anything like it before, there were lots of boxes, lists and writing everywhere, it all looked very complicated but I was assured I would get the hang of it, looking at how confident the other girls were on the system also made me feel more comfortable with giving it a go!

I did a few practice calls with Andy to try and get the hang of the system without the pressure of someone else on the other end of the line! This was good for practice and got me used to clicking the right buttons at the right time.

After a few practices I spent the rest of the afternoon shadowing one of the other Virtual Receptionists this involved using a system where I could listen in on her calls and hear how the clients and the receptionists interact with each other, I was also answering the calls but had the support of someone else being there and being able to hear what was being said so I felt more confident that less could go wrong.

The calls are divided into three groups depending on how hard they are; green orange and red (Green being the easiest and red being the hardest)

For the rest of the week I was sitting with the girls one at a time to take and listen to calls, I think this was the best way I could have been trained to take the calls because I got to listen to how each of the girls spoke with the different clients and how the different clients spoke to us and how they expected we spoke to the clients.

On the Friday of that week I sat on my own and took the call by myself but I had the security that if I felt unsure on how to answer a call or what to say to the clients, that everyone else in the office would be able to help.

Now at the end of my second week here at best reception I am working independently on my desk but knowing if I ever need any help I have everyone around me

I am really looking forward to my time ahead at best reception as I progress and move forward!

Telephone cover for Snow Days

By admin | Published: Posted on

If you are a business owner you will know that customer communication is crucial to the effective running of any business, whether it is taking the time to speak to an existing customer or securing the deal with those all-important new business enquiries. With the threat of snow fast approaching, could your business really afford to lose out on a day or so of business?

This is a question that many business owners will find themselves repeating over and over as the winter weather takes a turn for the worse and ensuring business continuity during the days when staff can’t get into work is vital for any business. Outsourcing your calls toBest Receptionmay be just the right answer for your business. With our flexible service, you can choose to divert all of your calls to us or just to answer your calls when you are not able to. Our virtual reception service can help to ensure you are prepared for any unanticipated circumstances that may arise, such as if your in house receptionist can not make it into work because of adverse weather.

This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert your telephone calls to your team of receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you. 

Your receptionists are not just limited to answering calls; having your own team of receptionists means that we are able to plan your own tailor-made service, designed to suit you and your company’s individual needs, for ongoing or just one-off, emergency cover. Whether that means you want us to call your clients, re arrange or book appointments or simply answer your phones when you cannot,Best Receptioncan draw up a plan for you.

So don’t get stuck in the snow this year, give our friendly team of receptionists a call to see how our service can help to guarantee your business is supported when you need it most.

Call answering for Hypnotherapists

By admin | Published: Posted on

 

If you are a busy hypnotherapist you will know how difficult it can be to answer all of your calls as and when they come in. Working as a professional that requires a relaxing and calming atmosphere to deliver an effective service, nothing can be more of an unwanted distraction than a ringing telephone. Whether you are self employed, working for a company or running your own practice, fitting call answering and handling into your daily schedule can be easier said than done.

Here at Best Reception, we have various hypnotherapists using our service and we know that it is not always convenient to answer the phone. By outsourcing your calls to Best Reception you can help to ensure that your calls are answered and handled by your very own friendly and hospitable receptionists. Our service is flexible too, so you can choose to divert all of your calls to us to act as your permanent receptionists, or you can choose to just divert calls when you are busy or out of the office. Diverting calls to us when you are busy can be an extremely useful service to use; especially in situations such as when you are with a patient and require a calm surrounding. Diverting your calls can save the ringing phone interrupting the serenity of your practice and therefore disturbing the success of your therapy.

Your receptionists will answer your calls in your name and blend seamlessly into the daily running of your business, so your clients won’t have to know we exist. But your receptionist’s job is not just limited to answering your phone calls. They can disclose as much or as little information as you wish including prices, treatment lengths and what the therapy will entail. If requested we are also more than happy to book your appointments for you, either using our free online diary system or your own booking system if you already have one in place.

By combining all of these services, you will be able to relax into the daily running of your business, safe in the knowledge that your team of virtual receptionists are taking care of your incoming calls. So if you’re looking for a seamless answering service for your hypnotherapy practice, why not call Best Reception now to start your free trial?