“Bless you for you wonderful cheery voice and help . Much appreciated think I would have gone mad without all you lovely girls thanks for being there!!” – Beauty Clinic in Surrey
“Cant imagine how you all do what you do . I think you all are amazing
And I have had some great comments from people who were surprised you werent here when they arrived!” – Some fantastic feedback from a Beauty Salon in Surrey
I wasnt sure what to expect as my first day at my new job as a Virtual Receptionist, I had worked in a very slightly similar environment before so a part of me imagined it would just be a matter of getting used to new clients, this was not the case, I have found that being a Virtual Receptionist is not as straight forward as being a front of house Receptionist and at times can be much more challenging..
I started my first day with a meeting with my new manager; we discussed the job role again then we spoke about what I would be doing over the following days and how he planned for me to progress over the next couple of days.
Firstly I was shown the system that is used for telephone answering, when I first saw it I thought it all looked very daunting as I had never seen anything like it before, there were lots of boxes, lists and writing everywhere, it all looked very complicated but I was assured I would get the hang of it, looking at how confident the other girls were on the system also made me feel more comfortable with giving it a go!
I did a few practice calls with Andy to try and get the hang of the system without the pressure of someone else on the other end of the line! This was good for practice and got me used to clicking the right buttons at the right time.
After a few practices I spent the rest of the afternoon shadowing one of the other Virtual Receptionists this involved using a system where I could listen in on her calls and hear how the clients and the receptionists interact with each other, I was also answering the calls but had the support of someone else being there and being able to hear what was being said so I felt more confident that less could go wrong.
The calls are divided into three groups depending on how hard they are; green orange and red (Green being the easiest and red being the hardest)
For the rest of the week I was sitting with the girls one at a time to take and listen to calls, I think this was the best way I could have been trained to take the calls because I got to listen to how each of the girls spoke with the different clients and how the different clients spoke to us and how they expected we spoke to the clients.
On the Friday of that week I sat on my own and took the call by myself but I had the security that if I felt unsure on how to answer a call or what to say to the clients, that everyone else in the office would be able to help.
Now at the end of my second week here at best reception I am working independently on my desk but knowing if I ever need any help I have everyone around me
I am really looking forward to my time ahead at best reception as I progress and move forward!
If you are a business owner you will know that customer communication is crucial to the effective running of any business, whether it is taking the time to speak to an existing customer or securing the deal with those all-important new business enquiries. With the threat of snow fast approaching, could your business really afford to lose out on a day or so of business?
This is a question that many business owners will find themselves repeating over and over as the winter weather takes a turn for the worse and ensuring business continuity during the days when staff cant get into work is vital for any business. Outsourcing your calls toBest Receptionmay be just the right answer for your business. With our flexible service, you can choose to divert all of your calls to us or just to answer your calls when you are not able to. Our virtual reception service can help to ensure you are prepared for any unanticipated circumstances that may arise, such as if your in house receptionist can not make it into work because of adverse weather.
This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert your telephone calls to your team of receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.
Your receptionists are not just limited to answering calls; having your own team of receptionists means that we are able to plan your own tailor-made service, designed to suit you and your companys individual needs, for ongoing or just one-off, emergency cover. Whether that means you want us to call your clients, re arrange or book appointments or simply answer your phones when you cannot,Best Receptioncan draw up a plan for you.
So dont get stuck in the snow this year, give our friendly team of receptionists a call to see how our service can help to guarantee your business is supported when you need it most.