Fantastic feedback from a short-term cover client!

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“Once again you have provided a level of service that I can become accustomed to! Feedback from patients whose calls you had taken reported excellent, helpful and thorough handling of their questions and concerns. Most had no idea that they were not talking to someone here in the clinic, and half expected to meet them when they walked through the door.  Had my last secretary been this good I would never have fired her!”  –  Physiotherapy Clinic in Cheshire

Fantastic feedback, way to go pink team!

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“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations  team were either good or excellent at handling the call.

This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment – which isn’t down to you, so I think it’s fair to say you’re providing an excellent service.

I’m very pleased with that!”                                             – London Based Laser Clinic

Top 10 reasons to outsource your reception

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Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).

Choosing your telephone number

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Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.

0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue. 

If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city. 

Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers. 

There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.

Double Dip recession: Save and not compromise

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The start of the recession in 2007 marked a global financial crisis that has been devastating to businesses worldwide, with many forced into bankruptcy or implementing severe staff redundancies. With everyone watching the pennies and trying to save money wherever possible, the smooth running of your business and finding effective ways of dealing with new business enquiries is more imperative than ever. But why should you compromise having a full time receptionist to handle all of these things?

Using Best Reception as your reception service means you can save on cost but not scrimp on the quality of your service. You are appointed your very own team of virtual receptionists to ensure the efficient running of you business, from professional handling of your incoming calls to making phone calls on your behalf. In this economic climate no one can afford to lose existing customers or potential clients, so good first impressions and a high quality service are more important than ever. These are the key ingredients in a successful business, and can be a deciding factor for a client when choosing between yourself and a competitor.

We carry out our role as if we were your receptionist working in your office with you, acting just as your front of house staff would. Your receptionists are always friendly and professional, creating a good first and lasting impression to your clients. We answer every call with a polite, friendly and professional attitude, handling each call with quality and care to ensure the smooth running of your business.

So if you’re looking for a great way to save money, but are not prepared to compromise on quality, give Best Reception a call today to start your free 2 week trial!

How Much Time Do You Spend Doing Jobs That Do Not Need To Be Done by You?

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You may feel that during the day many jobs go undone or get carried forward to another day, due to being overloaded with a large amount of tasks. It can be very frustrating when small errands take a long period of time. Wouldn’t it be much easier it there was a service which could not only aid you with your admin tasks but also save your precious time? Best Reception can help you!

Having your very own team of virtual receptionists will enable you more time to focus on other tasks – For example sending out post can be a time consuming task, especially if you often send mail outs to your clients. Here at Best Reception we have a number of clients who need forms sent out to their new clients; but by forwarding these on to us to send out, they can guarantee that no matter how busy or how many other tasks they have to do that day, their new clients will receive the relevant forms on time.

Another client of ours often uses us to log payment information onto a spreadsheet for them – As this can often be quite a long process, this can save you plenty of time to do other, more important tasks and run your business smoothly and efficiently.

We also provide many of our recruitment clients with the service of formatting CV’s, this again may take you a long period of time, so having a team of virtual receptionists work on your CV’s can be extremely beneficial to your time management in a day.

Here at Best Reception, we are more than just a telephone answering service, we also save you time and money by aiding you in your admin work, however big or small. To discuss your needs in more detail, or to arrange a free trial, call us today on 01992 531000.

Ensuring a professional and friendly receptionist on every call

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The first impression of your business is always an important one, and what better first impression than being greeted by a friendly and professional receptionist? At Best Reception we aim to make sure every phone call is a pleasurable and friendly experience for each and every caller, ensuring the best possible impression is conveyed at all times.

To maintain our friendly and professional appearance we always aim to answer all calls as quickly as possible, meaning as soon as the phone rings our receptionists will try their utmost to pick it up straight away. This ensures the caller is not agitated from waiting for the phone to be picked up and gives an overall professional appearance.

Another way we make sure we are always friendly and cheery sounding on the phone is by answering the phone with a smile. This makes sure the caller is at ease and happy to speak to the receptionist. Whilst on the phone, and when sending you messages, we will always use correct and professional language – never using words such as ‘yeh’ ‘uhuh’ and ‘cheers’, this gives the caller the impression that your business is proficient. Ensuring all receptionists are positive during every call also maintains our friendly persona, and enables us to build rapport with the caller. For example, it may not give the caller the best impression if the receptionist was to say she did not know the answer to a question, whereas our
receptionists would always try to answer their question to the best of their ability. If really unsure, we would reassure the caller that we are going to find that out for them and send the question to yourself, making the client feel much more at ease.

Every receptionist will always double check all details with the caller, such as their contact number and spellings of names and companies. This shows that the company is a thorough organisation and also helps prevent any unnecessary mistakes. We also use the phonetic alphabet when checking spellings back to callers. Again, this aims to give off a more impressive professional appearance, as saying ‘E for Echo’ sounds much better than something unprofessional like ‘E for Egg’.

By keeping up with your movements through an online diary system or by your correspondence, we will give the caller a rough idea of when they can expect to be called back; such as in the next hour, this afternoon or even the next day. This ensures that the caller will not be irritated if they are expecting a call back sooner than they receive one.

At Best Reception we never leave a caller on hold for too long, such as when patching the call through to you, but will go back to them to explain that we are going to try another line or that we are just going to put them through to the person they need to speak to. This stops the caller getting frustrated at being on hold without knowing what it going on.

So why not take advantage of our friendly and personal reception service today and start a free trial, to see just for yourself how pleasant we are!


Call Answering for Independent Businesses

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From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

Maintaining a professional appearance

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Running your own business requires a lot of things, but above all it requires a great deal of pride and professionalism in your work. As your company grows and expands around you and your work begins to pick up, you may find the high level of rapport and professionalism you were once able to maintain with your clients beginning to slip away. There is however an easy, and affordable, solution to this problem.
By outsourcing your calls to Best Reception you can ensure that your calls are always dealt with in a professional and friendly manner, by your very own team of virtual receptionists. This will help to free up your time, so that you will be able to focus directly on the running your business. Having the same five members of your own team answering your calls helps to ensure that your callers (especially those who call in regularly) are catered to in a familiar and welcoming manner, but always with a high standard of professionalism at all times.
An outsourced reception can benefit your company’s appearance in many ways, for example:

We will strive to answer your calls quickly and always in a friendly and professional manner.
We will make the company seem bigger than it is
We will screen out all of the sales calls that are unnecessary (free of
You will have the same people answering your calls
We can offer a free online diary service and update callers accurate information on your movements and when they are likely to have calls

So if you feel your company could benefit from an outsourced reception, ring Best Reception today for a 2 week, no obligation, free trial!

A fully fledged switchboard for your business.

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Here at Best Reception, using us as a switchboard service has proven to be particularly useful for all sorts of companies whether you are a large or small business. We offer a friendly yet professional service. We have the ability to put a call through to multiple locations, departments and even mobile phones, without the use of an automated service. Speaking to an automated switchboard is not as satisfying as speaking to a real person and can leave callers frustrated. You needn’t worry about callers being put off by a voicemail or busy tone. If any person asked for is unavailable we can take bespoke messages and email them across so important calls are not missed.

What’s more, if you experience a high volume of calls, you will never have to worry about not having a staff capacity that can cope with this. Your calls will not only be answered, but will be done at a fraction of the cost compared to employing in house staff.

Another advantage we find of using an answering service is that we can also screen any unwanted sales call. This helps as you can spend more time on the important aspects of your company and clients. We also have a VIP list which is beneficial for your important and regular clients. This allows us to act familiar with them when they call. Overall Best Reception aim improve the running of your day to day business and a lot of our client find using our service does just that!

Why not call 08000430084 for a two free trial!