Choosing your telephone number

By admin | Published: Posted on

Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.

0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue. 

If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city. 

Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers. 

There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.

More excellent feedback!

By admin | Published: Posted on

I would just like to say a big thank you to you all for:

 

1. Trying so hard to learn a new product

2.  being so polite to all my customers

3. making me feel confident that (the company) is being cared for

4. Passing on questions in such a clear fashion

5. Making the effort to call people back

6. Reducing the number of calls I need to make

7. Helping to improve the information on the website

And last but not least…

For making me a happy bunny!

 

How Much Time Do You Spend Doing Jobs That Do Not Need To Be Done by You?

By admin | Published: Posted on

You may feel that during the day many jobs go undone or get carried forward to another day, due to being overloaded with a large amount of tasks. It can be very frustrating when small errands take a long period of time. Wouldn’t it be much easier it there was a service which could not only aid you with your admin tasks but also save your precious time? Best Reception can help you!

Having your very own team of virtual receptionists will enable you more time to focus on other tasks – For example sending out post can be a time consuming task, especially if you often send mail outs to your clients. Here at Best Reception we have a number of clients who need forms sent out to their new clients; but by forwarding these on to us to send out, they can guarantee that no matter how busy or how many other tasks they have to do that day, their new clients will receive the relevant forms on time.

Another client of ours often uses us to log payment information onto a spreadsheet for them – As this can often be quite a long process, this can save you plenty of time to do other, more important tasks and run your business smoothly and efficiently.

We also provide many of our recruitment clients with the service of formatting CV’s, this again may take you a long period of time, so having a team of virtual receptionists work on your CV’s can be extremely beneficial to your time management in a day.

Here at Best Reception, we are more than just a telephone answering service, we also save you time and money by aiding you in your admin work, however big or small. To discuss your needs in more detail, or to arrange a free trial, call us today on 01992 531000.

Fantastic Feedback!

By admin | Published: Posted on

“Just to say again a huge thank you to all of you at Best Reception…
you have completed yet again another amazing month…
Crazy here.. not sure what I would have done without you all…”
– Beauty Clinic in Surrey

How Do I Know If I Need A Telephone Answering Service?

By admin | Published: Posted on

You may be wondering if having a telephone answer service is really the right idea for you. Here are some reasons your business would benefit from having its very own team of virtual receptionists.

You may not be sure that we can help your business due to its size; however we do deal with both small and large companies. If you own a larger company we can have a list of all of your employees, and you can use us as your very own switchboard to put the calls through to each person or department when they are asked for or messages can be taken. You can be secure in the knowledge that your calls will not go unanswered!

If you are from a smaller business, you may struggle to always keep up with the volume of calls, especially if there is an influx during the day, or you are out and about, unable to answer your calls! Running a business, whatever the size, you may have the worry that not every client of yours is receiving the full customer care that they may need. Juggling many other tasks and also dedicating yourself being by your phone can prove to be extremely difficult. However Best Reception are always extremely pleasant and professional, leaving each caller safe in the knowledge their queries or problems are being efficiently dealt with.

You may also have realised, that no matter the size of your company, answering machines or call waiting message are just not an effective way in managing your phone calls. The biggest deterrent for any new business is either being greeted with an answering machine (many may not even bother to leave a message!) or being left on hold with a call waiting message. Having a telephone answering service eradicates this problem and is much better for business!

We are also here to offer outbound calls. For example, if you need a receptionist to call a client you have a meeting with or to call anyone for you on your behalf, a quick and easy way is to email or call your team of receptionists who can action this effectively for you.

So why not try out Best Reception today and set up a free trial so you can see the benefits of having a telephone answering service, no matter what your business type or size.

Call Answering for Independent Businesses

By admin | Published: Posted on

From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

By admin | Published: Posted on

After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Call answering for IT support companies

By admin | Published: Posted on

 

If you work in IT support, you will understand that getting on with your work at the same time as answering the phone is a stressful task – From booking appointments to dealing with newenquiries, and everything in between, wouldn’t it be much easier if you could get on with the task at hand and leave the phone answering to someone else?

By outsourcing your calls toBest Receptionyou will be able to focus more of your time and energy into your work, whilst your incoming calls are being dealt with in an always professional and friendly way by your own team of Virtual Receptionists. Your receptionists are not just limited to answering calls, they can also make calls, book appointments for you and even log support calls. And what’s best – you don’t even need to tell callers we exist! Our services are created to blend so seamlessly into the day to day running of your business that your callers will simply think you have hired an in-house receptionist.

Some of our clients request that we log support calls on their system, so that they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.

When it comes to booking your call outs, you can take advantage of our free diary system or we can use your existing system via remote access. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first port of call to your company.

So what are you waiting for? CallBest Receptiontoday for more information or to start a free, no obligation, trial so we can begin supporting you!

 

Great client feedback!

By admin | Published: Posted on

“Cant imagine how you all do what you do…. I think you all are amazing…

And I have had some great comments from people who were surprised you weren’t here when they arrived!”  –  Some fantastic feedback from a Beauty Salon in Surrey

Best Reception to cover your overflow

By admin | Published: Posted on

Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line, simply miss the call, or have too many calls coming in at once, Best Reception provides them with an overflow telephone answering service to help ensure that calls do not go unanswered. This means that any potential new clients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.

Your bespoke service is achieved by us providing you with a tailor-made script that suits your companies every need. As a result; not only do you have the reassurance that your calls are answered; they are answered by a receptionist that is familiar with all aspects of your company. Your callers would never know that we are not based in house!

For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring a team of in house receptionists to manage a high call volume. What’s more, outsourcing can also put your mind to rest if a receptionist is off work due to illness or any other unforeseen circumstances. We therefore we eradicate the usual staffing woes and are available to answer your calls from 8.00am -700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses, as we can answer your calls when ever you are otherwise occupied with the day to day managing of your business. We can inform your callers if you are out with clients, in meetings or just generally unavailable and manage their expectations accordingly. What’s more, when only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.