Great Feedback from an Osteopath

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“Dear Best Receptionists,

I want to keep thanking you for answering my phone for me and for making bookings/changes/cancellations. I get good feedback from my patients about how friendly and helpful you are.

It’s made such a difference to me having an electronic diary and remote receptionists to manage it for me.”

Fantastic Feedback from an Osteopath

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“I really appreciate the emails you send me and the quick responses to my queries. Best Reception is sooo much better than my previous reception service. Thank you girls.”

 

– Feedback from an Osteopathic Practice in West Sussex

Feedback from a client currently trialling our service

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“I’m extremely happy with how things are going so far! It is such a relief not to hear the phone ringing. I have both my landline and mobile phone directed through to you 24/7 and I feel like a weight has been lifted from my shoulders!”

Fab Feedback!

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“I have recently had some great feedback from my clients saying how great you guys are. The last month I have changed and rescheduled a lot of appointments. I would like to say thank you for making my company run so smoothly.”

Telephone Answering for Freelance Dietitians

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What happens to your callers when you are with clients? Are your potential new clients greeted with a voicemail, or can their calls go unanswered? How much new business are you losing because your caller doesn’t want to leave a message on an automated system?
Freelance Dietitians have chosen Best Reception as the perfect solution to eliminate this problem, by having their own virtual receptionist book and manage their appointments.  One of our Registered Dietitians fedback to us:
“I was building up my private practice whilst continuing to work in the NHS.  Knowing my Best Receptionists were there to answer calls and book clients in for me gave me the peace of mind I needed and the confidence that I could build up my private work in my own time.  You came to my rescue many a time whilst I was trying to juggle being a mum with freelance working.  I now know that you will answer my calls professionally on my behalf, and I can then call people back at a time convenient to me.  I shall recommend you to any practitioner working privately – the flexibility and professionalism you provide, along with knowing that I don’t have to try and speak to clients whilst picking up my children from school has been worth every penny!  I genuinely couldn’t have built up my business without you.”
Best Reception provides an answering service for private practices throughout the UK, ranging from sole practitioners, right through to larger clinics, some with multiple locations. We offer each of our clients a tailor-made service to suit the requirements of their business, whether it be a fully functioning booking service or simply a message taking service for when they are unavailable or with clients.
For dietetic practices of all shapes and sizes, our booking service can provide you with a full time receptionist to book and manage your appointments. Whether you would like us to use a current system you have in place, or set up an online diary, your clients will be delighted that their enquiries are dealt with quickly and efficiently.
What’s more, here at Best Reception, we will take the time to become more than just an answering service; we will become an extension of your clinic! We can answer your callers’ questions, ranging from pricing, directions, right though to what a dietetic consultation involves; and we’ll screen out those annoying sales calls for free!

Work Experience at Best Reception

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I have just completed a week’s work experience at Best Reception, and I can honestly say that I have loved every minute!  The team have been so supportive and helpful and really helped me make the most of my experience.  The Best Reception office is a fun environment to work in and I really appreciate all the time that my “colleagues” have given me.

During my time at Best Reception, I have completed lots of little jobs, from filing, to shredding, to writing this blog article; and hopefully have left my own small imprint on Best Reception!  I was amazed at the variety of calls the receptionists take – from straight-forward message taking, to booking appointments for health practitioners, to taking orders for complex equipment over the phone.  Each call was handled so professionally, the receptionists sounded so knowledgeable about their clients, and took such pride in providing a good service for each and every caller.

 

I would highly recommend Best Reception not just as a work experience placement, but also for any new clients – every single employee works so hard, the professionalism and dedication that goes into everything is inspiring.  If I ever work in an office even half as good as the Best Reception office I would never leave! This has been the best placement I could have asked for, I am so grateful for this experience and have met some fantastic, dedicated people.

KW

Friday Feedback!

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“Is always a pleasure to deal with you – I like your honest, no pretence approach. Shame we didn’t find your company previously.”

 

– Chiropractic Clinic in Chesterfield

Friday Feedback

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“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).

So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”

– Osteopathic Practice in County Durham

Ding dong merrily on high.. The many benefits of an outsourced reception over the Christmas period

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 Hoorah, it’s officially December – Time to get the Christmas decorations down from the loft and stick that much loved Christmas compilation album on repeat! The excitement is growing day by day, but it’s not Christmas Day that’s in the back of everyone’s mind in the office – that place is reserved for the office Christmas party!

Once you’ve chosen from the set menu and picked out your favourite glad rags, you’re good to go and enjoy the annual festivities! But if you’re a business owner, there is one other important thing that is worth considering… Who is going to man your office and ensure your business remains uninterrupted during those early-closes and days off?

Outsourcing your reception to Best Reception is a great way to seamlessly keep your business ticking over during the festive period. By diverting your calls over to your very own team of virtual receptionists here at Best Reception, your callers will still be speaking to a live, friendly person who can either give the impression that they’re part of your company or can advise callers of your whereabouts. Your receptionists can even advise callers of turnaround time, (i.e. let them know how long it will be until you are available to respond) and so manage customer’s expectations. And we know it’s not just the Christmas party that requires cover over this busy time of year (it can often be the day after, too!) – we will be there for you if you need to pop out to a Christmas lunch or even squeeze in some last minute shopping. What’s best, you can divert any of your phones, including mobiles, to your Best Reception number.

We offer services for all types of business (see just a few of those here) and offer both short-term as well as ongoing call plans. So why not contact us today to see what we can do for you this Christmas?

 

 

The importance of outstanding customer service within a telephone answering service

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 Providing a service that is so integral to the successful running of our client’s businesses, we fully understand the importance of exceptional customer service. Your Best Reception team will do our utmost to ensure that, no matter what the situation, every call is ended on a positive note and that the caller is far beyond satisfied with the level of customer service they have received.
All of our receptionists are trained to the highest standards from the very beginning of their career with us, and will always portray their happy and friendly personalities on every call – as you would with your own customers. They are trained to understand that the customer’s concerns are always valid (even when they may not be in the right!) and so ensure that each call is answered and dealt with, with enthusiasm and confidence to make sure the caller is at ease throughout.
We understand that as your answering service, we are representing your company and that anything we say reflects your company’s reputation and will do our utmost to resolve any issues that your callers may face to assist them in ending each call with a positive impression – regardless of their concern when they initially called.
As an answering service our clientele greatly varies – meaning that we are often met by queries regarding complex or technical information that we can not always immediately answer. In such situations, if the answers are not readily available to us (i.e. from the information that you have provided), we will take a message and reassure the caller that their query will be dealt with promptly – in urgent situations we will often give the client a quick call to obtain a quick answer to pass on to the customer while on the live call.
Going that extra mile has resulted in repeated positive feedback from our clients’ clients and we do our utmost to ensure that your customers perception of your company is positive, customer focused help to ensure that they keep coming back..