“I’m extremely happy with how things are going so far! It is such a relief not to hear the phone ringing. I have both my landline and mobile phone directed through to you 24/7 and I feel like a weight has been lifted from my shoulders!”
“I have recently had some great feedback from my clients saying how great you guys are. The last month I have changed and rescheduled a lot of appointments. I would like to say thank you for making my company run so smoothly.”
What happens to your callers when you are with clients? Are your potential new clients greeted with a voicemail, or can their calls go unanswered? How much new business are you losing because your caller doesn’t want to leave a message on an automated system?
Freelance Dietitians have chosen Best Reception as the perfect solution to eliminate this problem, by having their own virtual receptionist book and manage their appointments. One of our Registered Dietitians fedback to us:
“I was building up my private practice whilst continuing to work in the NHS. Knowing my Best Receptionists were there to answer calls and book clients in for me gave me the peace of mind I needed and the confidence that I could build up my private work in my own time. You came to my rescue many a time whilst I was trying to juggle being a mum with freelance working. I now know that you will answer my calls professionally on my behalf, and I can then call people back at a time convenient to me. I shall recommend you to any practitioner working privately – the flexibility and professionalism you provide, along with knowing that I don’t have to try and speak to clients whilst picking up my children from school has been worth every penny! I genuinely couldn’t have built up my business without you.”
Best Reception provides an answering service for private practices throughout the UK, ranging from sole practitioners, right through to larger clinics, some with multiple locations. We offer each of our clients a tailor-made service to suit the requirements of their business, whether it be a fully functioning booking service or simply a message taking service for when they are unavailable or with clients.
For dietetic practices of all shapes and sizes, our booking service can provide you with a full time receptionist to book and manage your appointments. Whether you would like us to use a current system you have in place, or set up an online diary, your clients will be delighted that their enquiries are dealt with quickly and efficiently.
Whats more, here at Best Reception, we will take the time to become more than just an answering service; we will become an extension of your clinic! We can answer your callers questions, ranging from pricing, directions, right though to what a dietetic consultation involves; and we’ll screen out those annoying sales calls for free!
I have just completed a weeks work experience at Best Reception, and I can honestly say that I have loved every minute! The team have been so supportive and helpful and really helped me make the most of my experience. The Best Reception office is a fun environment to work in and I really appreciate all the time that my colleagues have given me.
During my time at Best Reception, I have completed lots of little jobs, from filing, to shredding, to writing this blog article; and hopefully have left my own small imprint on Best Reception! I was amazed at the variety of calls the receptionists take from straight-forward message taking, to booking appointments for health practitioners, to taking orders for complex equipment over the phone. Each call was handled so professionally, the receptionists sounded so knowledgeable about their clients, and took such pride in providing a good service for each and every caller.
I would highly recommend Best Reception not just as a work experience placement, but also for any new clients – every single employee works so hard, the professionalism and dedication that goes into everything is inspiring. If I ever work in an office even half as good as the Best Reception office I would never leave! This has been the best placement I could have asked for, I am so grateful for this experience and have met some fantastic, dedicated people.
Today, a client of ours recommended us to another business who were looking to outsourced their reception. He copied us in on the email he sent and it really was too good not to share!
“I would like to Introduce you to Best Reception who have been my call answering service for the last five years and have really help my business grow by always making sure all sales calls and messages are put through to me, either by message and email or patched through to my mobile phone. The team are really friendly and make sure that you have a chat with them about exactly what you need as I’ve always found them to be extremely flexible in terms of what they can offer.”
“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).
So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”
Providing a service that is so integral to the successful running of our clients businesses, we fully understand the importance of exceptional customer service. Your Best Reception team will do our utmost to ensure that, no matter what the situation, every call is ended on a positive note and that the caller is far beyond satisfied with the level of customer service they have received.
All of our receptionists are trained to the highest standards from the very beginning of their career with us, and will always portray their happy and friendly personalities on every call as you would with your own customers. They are trained to understand that the customer’s concerns are always valid (even when they may not be in the right!) and so ensure that each call is answered and dealt with, with enthusiasm and confidence to make sure the caller is at ease throughout.
We understand that as your answering service, we are representing your company and that anything we say reflects your companys reputation and will do our utmost to resolve any issues that your callers may face to assist them in ending each call with a positive impression – regardless of their concern when they initially called.
As an answering service our clientele greatly varies – meaning that we are often met by queries regarding complex or technical information that we can not always immediately answer. In such situations, if the answers are not readily available to us (i.e. from the information that you have provided), we will take a message and reassure the caller that their query will be dealt with promptly – in urgent situations we will often give the client a quick call to obtain a quick answer to pass on to the customer while on the live call.
Going that extra mile has resulted in repeated positive feedback from our clients’ clients and we do our utmost to ensure that your customers perception of your company is positive, customer focused help to ensure that they keep coming back..