Free Sales Screening

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Are you tired of being disrupted whilst half way through something by the annoying ring of the telephone, only to find out it’s a pesky sales call trying to sell you something you don’t need? With Best Receptions telephone answering service we will provide you with FREE sales screening. We can put the genuine calls through to your mobile or office extension whilst screening out any unwanted calls. This would save you time which you could be using to do much more valuable things for your business.

Most outsourced reception services would charge you for the useful service of having your sales calls screened. However at Best Reception you will be given this incredible service for absolutely free! This means your own team or virtual receptionists will speak to the sales call and handle the call accordingly, without bothering you with the message or a call, for completely free.

You may find that without our free sales screening your will eventually have a build up of many cold callers, even though they may not take long individually, the time taken of stopping and starting the project you may have been doing before they called and the time of all of the cold calls put together can result in a very large amount of wasted time, which could’ve been used to further your business and earn you more money.

You also have the option to have your own ‘ignore list’ with us which you could choose to put any companies that you know are sales or you know you do not wish to speak to. We will treat these callers as a sales call and not charge you and not send these through to you. You can also choose to have no sales screening and just build up your ignore list of callers or companies that you would like treated as sales calls so you are always given the option to speak to someone.

So why not take advantage of this time saving service and call Best Reception today, to have your calls handled and pesky sales calls screened!

My first day as a Virtual Receptionist

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I wasn’t sure what to expect as my first day at my new job as a Virtual Receptionist, I had worked in a very slightly similar environment before so a part of me imagined it would just be a matter of getting used to new clients, this was not the case, I have found that being a Virtual Receptionist is not as straight forward as being a front of house Receptionist and at times can be much more challenging..

I started my first day with a meeting with my new manager; we discussed the job role again then we spoke about what I would be doing over the following days and how he planned for me to progress over the next couple of days.

Firstly I was shown the system that is used for telephone answering, when I first saw it I thought it all looked very daunting as I had never seen anything like it before, there were lots of boxes, lists and writing everywhere, it all looked very complicated but I was assured I would get the hang of it, looking at how confident the other girls were on the system also made me feel more comfortable with giving it a go!

I did a few practice calls with Andy to try and get the hang of the system without the pressure of someone else on the other end of the line! This was good for practice and got me used to clicking the right buttons at the right time.

After a few practices I spent the rest of the afternoon shadowing one of the other Virtual Receptionists this involved using a system where I could listen in on her calls and hear how the clients and the receptionists interact with each other, I was also answering the calls but had the support of someone else being there and being able to hear what was being said so I felt more confident that less could go wrong.

The calls are divided into three groups depending on how hard they are; green orange and red (Green being the easiest and red being the hardest)

For the rest of the week I was sitting with the girls one at a time to take and listen to calls, I think this was the best way I could have been trained to take the calls because I got to listen to how each of the girls spoke with the different clients and how the different clients spoke to us and how they expected we spoke to the clients.

On the Friday of that week I sat on my own and took the call by myself but I had the security that if I felt unsure on how to answer a call or what to say to the clients, that everyone else in the office would be able to help.

Now at the end of my second week here at best reception I am working independently on my desk but knowing if I ever need any help I have everyone around me

I am really looking forward to my time ahead at best reception as I progress and move forward!

Using an Outsourced Reception to take orders

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Running your own business can require a lot of time and hard work, and finding the time to answer all of your incoming calls may be a struggle. You may think that missing the odd call will not affect your business, but in the current economic struggle can you really afford to miss out on new business enquiries?

Fast and efficient call answering is especially important if your company incorporates order taking –A vast majority of people still prefer to place orders over the telephone but if you don’t have sufficient support in your office then you could be at risk of losing orders and potential customers. By outsourcing your calls to Best Reception, your very own team of Virtual Receptionists can answer your calls in your company’s name, in a greeting that suits you.

Our order taking service helps to ensure that your customer’s calls are answered professionally, and dealt with in a way that suits your business. Your receptionists, however, are not just limited to answering your calls- They can advise your callers on your products, track and process orders for your business when you can’t and, most importantly, maintain a constant point of contact for your clients.

So if you’re looking for a cost efficient and professional order taking service (plus much more!) then call Best Reception now on 01992 531000 to arrange your 2 week free trial.

Day in the life of a Virtual Receptionist

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We start the day by having a morning meeting, this way we are all up to date with any changes since the previous day. This meeting includes anything you may have updated us with whilst we are talking to you on the phone or which you may send through on email, so nothing gets missed.

We then do a line test, an sms test and an email test to make sure everything is still going through. We also then check through all our diaries which you share with us so we know all your movements for the day and can advise your callers accordingly. The use of our online diary system means if you do not get a chance to let us know when you will be available for the day, we can check your diary and consequently change the call handling. During the day we will check your diaries every hour, so if anything changes in your day, we are aware and can make your callers aware also.

During the day we do a lot more than answer your phones in a professional and friendly manner, we also can do PR work for you. This may include arranging spreadsheets; formatting cv’s or anything else you may need doing. Yes, we really can reduce your business stress by answering your phones and helping with pr work.

We always are looking out for ways to improve your calls, so we will once a week choose a company to thoroughly check. We will go through all of your script to make sure there is nothing outdated and that we have all the needed information to make sure your calls are answered to the best of our ability.

Yes we are more than just a telephone answering service, we are Best Reception

Setting up a line with Best Reception couldn’t be simpler!

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You may be currently experiencing the stress of running a business and juggling calls and new enquiries whilst trying to get a million other things done. The thought of having a professional, friendly and helpful receptionist service answering your phones may sound like such a great idea, but having to set up the line and going through the long process of explaining what your company does, sorting out paperwork and the hassle of setting up a script may seem almost not worth it. However, Best Reception provides an easy and quick set up of your script, with no set up fee and a trouble-free service, you have nothing to lose!

We simply obtain a few company details to create a script that your very own team of professional receptionists can use whilst on a call for you. We do all the setting up; we set up your script and provide you with your own line (which will include your very own local Herford number). We also set up any extras for you such as texting, a diary service or even an out of hour’s voicemail if required. All you need to do is tell us what it is you require from our service, such as message taking or a switchboard service, and we will set up all the rest.

Yes setting up a line with Best Reception really is that simple, just a few details about your company and what it is that you require, and you will have an ideal team of receptionists working to provide you with the best service as soon as we set up your line and script. Minimal effort from you and no set up fee, resulting in a stress free business? What are you waiting for, call Best Reception now!

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?

 

Outsourcing your way through the economic crisis

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During these times of economic crisis, it is crucial for any business owner to implementmeasures to help ensure the stability and growth of their business. Headlines have recently been dominated with businesses reporting falls in profit margins;the royal bank of Scotland, Tescos and Argos are just a few examples of big high street chains that have recently reported expected job cuts or falls in UK sales. Now more than ever, it is vital to come up with a plan to ensure your business beats the economic crisis!

So how can outsourcing help?

Outsourcing of staff is an excellent cost cutting measure. Many businesses outsource phone operators to ensure that they are not employing staff that are surplus to requirement. Businesses who experience lower call volumes find that using an outsourced reception to answer these saves them valuable money. Outsourcing calls also provides valuable cost cutting measures for businesses with highcall volumes. Employing an inhouse team of staff to manage a high incoming call volume is an expense that many businesses cannot or would rather not pay. An outsourced reception can provide an extremely effective switchboard facility to manage any call volume required, and this service works incredibly well for companies of all sizes. The appeal of this service lies in one simple fact, an outsourced reception helps ensure that all of your calls are answered.

Why is this so important?

The importance of prompt and friendly call answering should be emphasised here. Every call made to your business could be potential new business, and on the other end of the phone is a potential customer or client forming their first impression of your company. Many potential new customers or clients will take their business elsewhere if greeted by a voicemail, engaged tone or if there call goes unanswered. Is this business that you can afford to lose? Your incoming calls can also be crucial in maintaining a good rapport with your existing clients; making sure their calls are efficiently dealt with is essential in keeping your existing customers. An economy in crisis creates an boom of competition, and the last thing that any business needs is existing customers or clients looking to your competitors for better customer service!

More than just call answering

Outsourced receptions these days have become just that, and not merely a call answering service. Yes they can answer your calls, but this is just one dimension of the service that they offer. Most outsourced services aim to provide you with the service that any in house staff member could bring to a company, from administration work to booking and managing appointments, taking orders and answering any questions callers may have. In other words, the outsourced reception can become an extension of your company.

Is the result of outsourcing sacrificing quality?

The simple answer to this question is no. The common perception of a call answering service, based in a foreign country, with
hundreds of different operators does not have to be the case. For example, at Best Reception, we are a small UK based company, and we pride ourselves on offering a bespoke service to each and every one of our clients. With a small team of receptionists, we aim to offer a service to the highest of  standards and we are so confident of this, we offer a 2 week free trial to demonstrate how we deliver this and how we can benefit your company.

Fantastic client feedback

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One of our clients, who was using our service for holiday cover for his podiatry clinic in Gloucestershire, came back to us with some fantastic feedback. He commented that he really “appreciated the speed with which you were able to respond to my urgent plea for help, just hours before my departure. I greatly appreciated your email updates on activity, and the diary that you set up.  All of my patients, on questioning, were under the impression that they were talking to someone here in my clinic, and had no idea that they were dealing with your service. I will happily use your services again, should the need arise, and will have no hesitation in recommending you to others”

 

Well done to all 🙂

 

Telephone cover for Snow Days

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If you are a business owner you will know that customer communication is crucial to the effective running of any business, whether it is taking the time to speak to an existing customer or securing the deal with those all-important new business enquiries. With the threat of snow fast approaching, could your business really afford to lose out on a day or so of business?

This is a question that many business owners will find themselves repeating over and over as the winter weather takes a turn for the worse and ensuring business continuity during the days when staff can’t get into work is vital for any business. Outsourcing your calls toBest Receptionmay be just the right answer for your business. With our flexible service, you can choose to divert all of your calls to us or just to answer your calls when you are not able to. Our virtual reception service can help to ensure you are prepared for any unanticipated circumstances that may arise, such as if your in house receptionist can not make it into work because of adverse weather.

This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert your telephone calls to your team of receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you. 

Your receptionists are not just limited to answering calls; having your own team of receptionists means that we are able to plan your own tailor-made service, designed to suit you and your company’s individual needs, for ongoing or just one-off, emergency cover. Whether that means you want us to call your clients, re arrange or book appointments or simply answer your phones when you cannot,Best Receptioncan draw up a plan for you.

So don’t get stuck in the snow this year, give our friendly team of receptionists a call to see how our service can help to guarantee your business is supported when you need it most.