Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

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After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Your Answering Service Could Change Your Business

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Is everyday a rush and stress of trying to get tasks done whilst answering the phone and dealing with new enquiries? Does the phone ringing constantly stop you from the task inhand, stumbling you from your work and wasting your precious time? Would it all be easier if you did not have the worry of the phone disrupting your assignment, or the more stressful worry that missing a call could mean missing out on a major new client? Best Reception can help you today, saving you from losing new enquiries and saving your time, a team of personal virtual receptionists would help create your stress free environment.

Having Best Reception as your telephone answering service could also improve the appearance of your business for your callers. Whereas a missed call may look unprofessional, having a friendly receptionist always answer the phone quickly and pleasantly would put the caller at ease and help them to see how high-quality your business is. The receptionist would then assist the caller in whatever way you wish, whether that be answering questions they may have, booking appointments, taking orders or even acting as your very own switchboard. You can also provide us with a list of your VIP callers, so the receptionist would be able to act familiar with the client, which would mean your clients would not even realise you are outsourcing your reception but think that we are sitting in your office with you.

You may be wasting half of your business day on the phone, dealing with new enquiries is always beneficial, but when the phone rings at an inappropriate time, stopping the task you are doing or the meeting you are in can be highly troublesome. You may also receive a volume of sales calls a day, these irritating calls that waste your time could be screened out for free with our no charge sales screening service! So why not make the most of your business day and call Best Reception today for a free trial?

 

Maintaining a professional appearance

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Running your own business requires a lot of things, but above all it requires a great deal of pride and professionalism in your work. As your company grows and expands around you and your work begins to pick up, you may find the high level of rapport and professionalism you were once able to maintain with your clients beginning to slip away. There is however an easy, and affordable, solution to this problem.
By outsourcing your calls to Best Reception you can ensure that your calls are always dealt with in a professional and friendly manner, by your very own team of virtual receptionists. This will help to free up your time, so that you will be able to focus directly on the running your business. Having the same five members of your own team answering your calls helps to ensure that your callers (especially those who call in regularly) are catered to in a familiar and welcoming manner, but always with a high standard of professionalism at all times.
An outsourced reception can benefit your company’s appearance in many ways, for example:

We will strive to answer your calls quickly and always in a friendly and professional manner.
We will make the company seem bigger than it is
We will screen out all of the sales calls that are unnecessary (free of
charge)
You will have the same people answering your calls
We can offer a free online diary service and update callers accurate information on your movements and when they are likely to have calls
returned

So if you feel your company could benefit from an outsourced reception, ring Best Reception today for a 2 week, no obligation, free trial!

Call answering for IT support companies

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If you work in IT support, you will understand that getting on with your work at the same time as answering the phone is a stressful task – From booking appointments to dealing with newenquiries, and everything in between, wouldn’t it be much easier if you could get on with the task at hand and leave the phone answering to someone else?

By outsourcing your calls toBest Receptionyou will be able to focus more of your time and energy into your work, whilst your incoming calls are being dealt with in an always professional and friendly way by your own team of Virtual Receptionists. Your receptionists are not just limited to answering calls, they can also make calls, book appointments for you and even log support calls. And what’s best – you don’t even need to tell callers we exist! Our services are created to blend so seamlessly into the day to day running of your business that your callers will simply think you have hired an in-house receptionist.

Some of our clients request that we log support calls on their system, so that they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.

When it comes to booking your call outs, you can take advantage of our free diary system or we can use your existing system via remote access. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first port of call to your company.

So what are you waiting for? CallBest Receptiontoday for more information or to start a free, no obligation, trial so we can begin supporting you!

 

Helping you as a Sole Trader

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Helping you as a Sole Trader

If you are a sole trader it is sometimes hard to manage everything on your own when it all comes at you all at once. Juggling multiple calls and trying to sort everything out without missing anything can become over whelming.  By having a telephone answering service we can help you out day to day and make your business life easier.  Here at Best Reception we will be able to anumber of different things for you that will help you as a sole trader.

 

We can answer all of your calls or as many as you would like us to
We can screen out all of the sales calls that take up your valuable time
You will never miss a call or business opportunity
Messages / calls will go straight to you do so you can deal with them as and when you want to.
You can deal with things at your own pace
We can make the business seem bigger
We can let callers know your whereabouts and when they are likely to expect a call back or a response.
Callers will not go to a voice mail, they will always speak to a person

 

By having a telephone answering service everything in your day will run a lot smoother and your day will become less stressed as your calls will be taken by us which will leave you more time to focus on each enquiry without the added pressure of having to answer all of the calls and sort everything out at the same time. We can make the business look busier than it is and no one will know that you are a sole
trader working alone. We will be able to help you in more ways than one and you
will hopefully find that it was the best decision you ever made.

A fully fledged switchboard for your business.

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Here at Best Reception, using us as a switchboard service has proven to be particularly useful for all sorts of companies whether you are a large or small business. We offer a friendly yet professional service. We have the ability to put a call through to multiple locations, departments and even mobile phones, without the use of an automated service. Speaking to an automated switchboard is not as satisfying as speaking to a real person and can leave callers frustrated. You needn’t worry about callers being put off by a voicemail or busy tone. If any person asked for is unavailable we can take bespoke messages and email them across so important calls are not missed.

What’s more, if you experience a high volume of calls, you will never have to worry about not having a staff capacity that can cope with this. Your calls will not only be answered, but will be done at a fraction of the cost compared to employing in house staff.

Another advantage we find of using an answering service is that we can also screen any unwanted sales call. This helps as you can spend more time on the important aspects of your company and clients. We also have a VIP list which is beneficial for your important and regular clients. This allows us to act familiar with them when they call. Overall Best Reception aim improve the running of your day to day business and a lot of our client find using our service does just that!

Why not call 08000430084 for a two free trial!

Wonderful feedback!

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“Finally thanks for providing a great service and all your help my patients often remark on how courteous and helpful our reception staff are and are often a little upset when they realise that your not here! Great service long may it continue!” – Podiatrist in Cleveland

Some of our best feedback yet!

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“Bless you for you wonderful cheery voice and help…. Much appreciated… think I would have gone mad without all you lovely girls… thanks for being there!!” – Beauty Clinic in Surrey

Excellent feedback from a holiday cover client!

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‘I have to thank you and your staff  for a splendid job well done. I really appreciated the speed with which you were able to respond for my urgent plea for help, just hours before my departure. I greatly appreciated your email updates on activity, and the diary you set up. All of my patients, on questioning, were under the impression that they were talking to someone here in my clinic, and had no idea that they were dealing with your service. I will happily use your services again, should the need arise, and will have no hesitation in recommending you to others.’ – Physiotherapist in Reading

Starting Up A New Business

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Starting up a new business can be daunting, trying to make sure everything goes smoothly as we,, as building up a client base can be stressful. Adding to that stress can be the telephone ringing, especially when tied up in another task or on another call. The effect on your business that missing a call may have could be catastrophic, as the caller may be a big new enquiry who does not wish to leave a voicemail, so simply hangs up and calls the next company on the list. However if they called up and went through to a receptionist, who was efficient and friendly, and put them through to the relevant person or gave them the relevant details and handled their enquiry, they would feel satisfied from the call and would happily use your services again in the future.

You may alternatively be starting a business whilst still at a current job, needing a company specifically tailored to your day to day needs. Best Reception can flex to answering the phone how you want, and when you want as you can divert the calls whenever you wish. This can save you much needed stress of missing calls whilst otherwise occupied, meaning your new business can start off professionally and successfully.

Just as your new company will evolve and may have changes as your business progresses, our service can change as much as you need, including the call plans for when your call volume changes, to always make sure you are getting the best deal. You may also begin to employ new people for your company, with specific call handling for each individual (e.g messages emailed, send via text, calls put though etc), so having out reception service that can easily add new contacts and change the way we answer your calls from day to day would be highly beneficial.

So what are you waiting for, call Best Reception today to arrange a free trial and find out more.