Call Answering for Photographers

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Being a photographer can be vary demanding, and can mean that you spend a lot of time out of the office on location, in the studio, liaising with clients etc. If a call is missed, a large majority of callers will hang up when they hear an answering machine – how many of those will end up trying back another time? The percentage is certainly not high! If it were a potential new enquiry calling; there is every chance that they would hang up and call the next company on the list. With this is mind can you really afford to miss out on calls?

Here at Best Reception we have a variety of photography clients who use our service and find it very beneficial to the running of their business; especially when they are in an appointment, in a meeting, out of the office or simply on the other line.  Our Services have become very popular with the photography industry, as many of them work on their own or in studios with only one other member of staff.

Whilst you are in and out of the office doing various photo shoots and other events, we can give callers all the information that they require in your absence, such as prices, upcoming events and lots more. We can hold an unlimited amount of information for you so if a customer has any sort of query we can answer it for you. You can inform us of what times you will be in and out of the office by taking advantage of our free diary management system; we can then accurately inform your customers of your whereabouts when they call in for you.

Another benefit of using our diary management service is that we can book your appointments for you – so if you would like us to schedule an event or a photo shoot while you are out of the office, we can do this. You can request specific parameters for your bookings and information that we need from your clients – We can even take payments to secure the booking!

So if you want to focus more on your projects and less on your incoming calls, callBestReceptionnow for a free, two week trial 01992 531000.

More great client feedback!

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“I would like to say thank you to the team, for providing such a fab service which really has helped my clinic run smoothly.” – Osteopathic Practice in Southend

Fantastic feedback from a short-term cover client!

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“Once again you have provided a level of service that I can become accustomed to! Feedback from patients whose calls you had taken reported excellent, helpful and thorough handling of their questions and concerns. Most had no idea that they were not talking to someone here in the clinic, and half expected to meet them when they walked through the door.  Had my last secretary been this good I would never have fired her!”  –  Physiotherapy Clinic in Cheshire

Fantastic feedback, way to go pink team!

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“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations  team were either good or excellent at handling the call.

This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment – which isn’t down to you, so I think it’s fair to say you’re providing an excellent service.

I’m very pleased with that!”                                             – London Based Laser Clinic

Top 10 reasons to outsource your reception

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Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).

Call Answering for different types of business

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Here at Best Reception we have a vast amount of experience dealing with a wide variety of businesses, from osteopaths,  and restaurants,   through to accountants, private hospitals and clinics.

No matter what type of business you run, we can tailormake our service to your company’s requests. We can take bookings for you, take messages or we can simply put your clients calls through to you. You can have a telephone number of your choosing or we can simply use your current number landline or mobile.

We make all scripts to your specific requirements – an unlimited amount of information can be held about your company: for example opening hours, directions, prices and any other information you may like us to have. We have an online booking service where we book appointments or you can use this just for your daily updates. If you are going into a meeting for a couple of hours and would like us to inform your clients, add this to your diary and we will automatically add it to your script.

This is a service that a lot of our clients find extremely useful –  callers expectations can be managed, and having this information helps with the illusion that we are based in your office!

Choosing your telephone number

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Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.

0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue. 

If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city. 

Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers. 

There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.

Double Dip recession: Save and not compromise

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The start of the recession in 2007 marked a global financial crisis that has been devastating to businesses worldwide, with many forced into bankruptcy or implementing severe staff redundancies. With everyone watching the pennies and trying to save money wherever possible, the smooth running of your business and finding effective ways of dealing with new business enquiries is more imperative than ever. But why should you compromise having a full time receptionist to handle all of these things?

Using Best Reception as your reception service means you can save on cost but not scrimp on the quality of your service. You are appointed your very own team of virtual receptionists to ensure the efficient running of you business, from professional handling of your incoming calls to making phone calls on your behalf. In this economic climate no one can afford to lose existing customers or potential clients, so good first impressions and a high quality service are more important than ever. These are the key ingredients in a successful business, and can be a deciding factor for a client when choosing between yourself and a competitor.

We carry out our role as if we were your receptionist working in your office with you, acting just as your front of house staff would. Your receptionists are always friendly and professional, creating a good first and lasting impression to your clients. We answer every call with a polite, friendly and professional attitude, handling each call with quality and care to ensure the smooth running of your business.

So if you’re looking for a great way to save money, but are not prepared to compromise on quality, give Best Reception a call today to start your free 2 week trial!