Telephone cover over Christmas

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A telephone answering service over the Christmas period could help you get that well deserved break over the festive season – without being costly to your business!

Whether you would like an outsourced reception to merely inform your callers that the office is closed, or you would like to keep business running, best reception can provide all of this and more!

Telephone cover on snow days

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What happens to your business if you cannot make it into the office?  This is a question that many businesses have had to address due to recent weather conditions. Can you afford to lose business when unexpected circumstances arise? An outsourced reception can provide just the answer for your business.  Whether you need us to ring your clients, re arrange appointments or answer your phones when you cannot, Best reception can guarantee your business is supported when you need it most!

Client feedback..

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Well done again to all of the virtual receptionists for some more great feedback received today!

One of our clients, who are an IT Solutions company,  have fed back to us that a number of their clients have commented on how “friendly and polite” their receptionist is.

Well done all! 🙂

Case study 14: Overflow Reception

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For one of our clients, who are a fully established hairdressers, based in London, we act as an overflow service for their in house receptionist. When their receptionist is busy on a call, or with a client, their lines are diverted to us ensuring that no call goes unmissed.  If callers would like to book an appointment, we take a message telling callers that the “other receptionist is currently using the diary”. However, if customers call in with queries, we are able to use information provided to deal with the call. For example, we can inform callers about prices, current promotions and directions. This allows the caller to not only feel like they are talking to a staff member in the salon, it also relieves the busy hairdressers of queries that we can handle.

Case study 13: Outsourced switchboard service

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An example of the benefits of an outsourced switchboard can be seen with one of our clients, who are a large metal supplier.

Their company is made up of number of different departments, such as accounts, sales, dispatch, and goods in.  Within these departments, they have a large work force, totaling over 80 employees.

As their outsourced switchboard, we guarantee that no call of theirs is missed. We also have easy access to all employees and departments, therefore being able to efficiently forward on calls to the relevant team. For example, with callers asking for sales, we follow instructions to always transfer the call. We only ask callers for their name and company then try all of the contacts within the sales team until we get a response.

All of the virtual receptionists have taken the time to extensively learn about the running of this company, therefore when calls come in, we can accurately assess the correct course of action. As a result of this, their callers would not know that we are not based in their offices.

Client visit

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We had one of our  clients, who runs an IT support service in the South-West of England, come in to visit the office yesterday.

He commented that it was a nice insight into how our telephone answering system works.

He also commented that his clients love his receptionists, saying that he could not think of “anything to criticize”

Well done to all of the virtual receptionists for their hard work! 🙂

Get your small business off to the best start..

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When setting up your own business, it is very important to create the perfect first impression, to not only attract the necessary client base, but to also set your business off on the right track to success.  When building the foundations of your business, and working to develop a rapport with your clients, a telephone answering service can provide you with the support that you need during this time.  We can make your business appear larger than it may be, guaranteeing that your calls are always answered in an polite and friendly manner. We will also take the time to learn about your company and your potential clients, dealing with any queries when you cannot.

What ever your requirements, we will offer a tailor-made solutions to fit your business!