During these times of economic crisis, it is crucial for any business owner to implementmeasures to help ensure the stability and growth of their business. Headlines have recently been dominated with businesses reporting falls in profit margins;the royal bank of Scotland, Tescos and Argos are just a few examples of big high street chains that have recently reported expected job cuts or falls in UK sales. Now more than ever, it is vital to come up with a plan to ensure your business beats the economic crisis!
So how can outsourcing help?
Outsourcing of staff is an excellent cost cutting measure. Many businesses outsource phone operators to ensure that they are not employing staff that are surplus to requirement. Businesses who experience lower call volumes find that using an outsourced reception to answer these saves them valuable money. Outsourcing calls also provides valuable cost cutting measures for businesses with highcall volumes. Employing an inhouse team of staff to manage a high incoming call volume is an expense that many businesses cannot or would rather not pay. An outsourced reception can provide an extremely effective switchboard facility to manage any call volume required, and this service works incredibly well for companies of all sizes. The appeal of this service lies in one simple fact, an outsourced reception helps ensure that all of your calls are answered.
Why is this so important?
The importance of prompt and friendly call answering should be emphasised here. Every call made to your business could be potential new business, and on the other end of the phone is a potential customer or client forming their first impression of your company. Many potential new customers or clients will take their business elsewhere if greeted by a voicemail, engaged tone or if there call goes unanswered. Is this business that you can afford to lose? Your incoming calls can also be crucial in maintaining a good rapport with your existing clients; making sure their calls are efficiently dealt with is essential in keeping your existing customers. An economy in crisis creates an boom of competition, and the last thing that any business needs is existing customers or clients looking to your competitors for better customer service!
More than just call answering
Outsourced receptions these days have become just that, and not merely a call answering service. Yes they can answer your calls, but this is just one dimension of the service that they offer. Most outsourced services aim to provide you with the service that any in house staff member could bring to a company, from administration work to booking and managing appointments, taking orders and answering any questions callers may have. In other words, the outsourced reception can become an extension of your company.
Is the result of outsourcing sacrificing quality?
The simple answer to this question is no. The common perception of a call answering service, based in a foreign country, with
hundreds of different operators does not have to be the case. For example, at Best Reception, we are a small UK based company, and we pride ourselves on offering a bespoke service to each and every one of our clients. With a small team of receptionists, we aim to offer a service to the highest of standards and we are so confident of this, we offer a 2 week free trial to demonstrate how we deliver this and how we can benefit your company.