After my first week working as a virtual receptionist, I have started to find my footing and have become more and more confident in my role. I have undergone further training by learning some of our clients with more difficult call handling. For example, I have been learning how we book appointments for one of our clients, who are an osteopathic clinics based in Leytonstone. Using a free online diary system, we book in his existing patients for half an hour and his new clients for an hour. In addition to this, I have learnt various details of his clinic so I can accurately help his callers. For example, I can now advise them on prices of appointments, directions to the clinic and clinic opening hours.
Now I am getting to grips with the basics, I have begun to perform more day to day tasks. These tasks involve checking the diaries for daily movements of our clients and updating the scripts to ensure these movements are acknowledged. To help me organise my day to day tasks, I have my own weekplan. On my week plan there are jobs that I need do and things that I need to remember. In addition to these tasks, I have regular reviews with my team leader and office manager, which are very useful as I can discuss how I feel I am progressing and any questions I may have.
All in all I feel I am learning more and more everyday and keen to see what the next few weeks will entail.