We start the day by having a morning meeting, this way we are all up to date with any changes since the previous day. This meeting includes anything you may have updated us with whilst we are talking to you on the phone or which you may send through on email, so nothing gets missed.
We then do a line test, an sms test and an email test to make sure everything is still going through. We also then check through all our diaries which you share with us so we know all your movements for the day and can advise your callers accordingly. The use of our online diary system means if you do not get a chance to let us know when you will be available for the day, we can check your diary and consequently change the call handling. During the day we will check your diaries every hour, so if anything changes in your day, we are aware and can make your callers aware also.
During the day we do a lot more than answer your phones in a professional and friendly manner, we also can do PR work for you. This may include arranging spreadsheets; formatting cvs or anything else you may need doing. Yes, we really can reduce your business stress by answering your phones and helping with pr work.
We always are looking out for ways to improve your calls, so we will once a week choose a company to thoroughly check. We will go through all of your script to make sure there is nothing outdated and that we have all the needed information to make sure your calls are answered to the best of our ability.
Yes we are more than just a telephone answering service, we are Best Reception