Using A Call Answering Service Can Save You Money

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Running your own business can be time consuming and expensive. You may not always be able to answer your own calls, and as your business grows you may need to hire a receptionist. This can be a costly choice to make, as even though they are there to answer your calls, they will have sick days, holiday, and need to leave the phone during the day for use of the lavatory or lunch breaks. However using Best Receptions call answering service you will be paying a fraction of the cost, and as you will have your own team there will always be someone there to answer the phone.

Without using a call answering service your calls may be missed therefore loosing out on a new enquiry who may simply hang up when they go to voicemail and then call someone else. This will cause you to loose out on money which could have been avoided if you were using Best Receptions virtual Reception.

At Best Reception we offer a free sales screening service, which means your time is not wasted with pesky sales calls. Whereas other reception services may charge you for this, we offer it free! While you may currently be struggling to juggle your everyday tasks of running a business, with the distraction of the phone with pointless sales calls you may be wasting time which is wasting money. However with Best Reception screening these calls out from you for free, you have nothing to lose.

So why not make the most of your business and save money today, by giving Best Reception a call to arrange your own free trial so you can see just how helpful we can be.

Focus more time on your business- Cut out those irritating sales calls!

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Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.

If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!

As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.

Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ‘ignore list’ on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.

Call Answering for Podiatrists

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If you are a podiatrist, it can be tricky to be
available to answer all of your calls that come in. Especially if you are a
podiatrist running your own company, this can mean that it will not be cost
effective to employ an in house receptionist to answer your calls. Particularly
if like many other podiatrists you make many home visits, making it almost
impossible to answer any calls whether you are driving to the location or
treating the client. Outsourcing your calls to Best Reception can ensure that
whilst you are travelling to and from your clients, in with clients or busy
doing vital activities that ensure smooth running of your business, all of your
calls will be answered by quickly and professionally by your very own team of
virtual receptionists.
Our friendly receptionists can answer your calls
with a greeting of your choice, and give your callers any information they
require if this is provided to us. With the right knowledge, we can advise your
callers on your prices, appointment lengths and even give brief advice on what
Podiatry entails. If requested we are more than happy to book your appointments
for you either using our free online diary system or a current system you have
in place.
As a podiatrist, whether you work from home, within
a larger practice or at multiple locations, outsourcing your calls to Best
Reception means that you can have a full time receptionist available to book
and manage your appointments.

Does your business need an overflow service?

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Running a business can require a lot of your own time and hard work, and so hiring a receptionist to manage all of your calls and admin work seems like the perfect solution. But what happens when your receptionist is on the other line or away from their desk at the time that vital phone call comes in?

With Best Reception, you can divert all the calls your front of house receptionist is unable to answer to your very own personal team of virtual receptionists with our overflow service. By using our overflow service, you can help to ensure that your clients are never left waiting on hold or passed on to an unreliable voicemail service. Having your calls diverted to Best Receptioncan help to ensure that you do not miss out on those all-important new enquiry phone calls, and also keep your existing customers happy by ensuring that their call is always answered by in a friendly and professional way. Your virtual receptionists will blend so seamlessly into the flow of your telephone answering, you needn’t even tell your clients we exist!

Outsourcing your reception also means that you are well prepared for unanticipated circumstances, such as if your in house receptionist can not make it into work. This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert some or all of your telephone calls to your team of virtual receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.

So don’t fret about missing out on important calls when your call volume soars out of your control, divert your calls to your own personal team of virtual receptionists fromBest Reception!

It’s Not Always Convenient To Answer Your Phones

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Hearing your phone ring at an inconvenient time is never a good thing. You are always wondering when you hear the phone ring off, who was that? Was it a new enquiry? Have I missed a new business opportunity?

At Best Reception we can answer your calls for you to ensure that you do not miss out on a new business venture. By using our free online diary system or by giving us access to your current system, you can let us know your movements. This illuminates the worry of missing calls and also enables us to give out accurate information to your callers regarding your whereabouts. This keeps them happy as we can give them an idea of when they are likely to receive a call back and we can take bespoke message whilst you are otherwise engaged.

Having meetings interrupted, or losing your train of thought due to a ringing phone can be extremely off putting, making it hard to get back on track straight away. Having your calls answered by a team of polite friendly receptionists helps put a stop to the everyday interruptions, helping you improve your time management within more important aspects of your business.  If we take messages for you and something is urgent we can send it to you as an SMS as well so you will
know there is something that needs you attention at your earliest convenience. In addition to this we can also patch any call through to any location or number.

By having Best Reception answer your calls all of your callers will be able to speak to someone instead of getting an answer machine where they may decline to leave a message. By talking to someone it gives more of a personal touch and they will get things done quickly and efficiently.

The role of a virtual receptionist- It’s trickier than it looks

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A lot of people may be under the impression that the role of a virtual receptionist is a straight forward and simple one, myself included before I took on the role. However having worked as a virtual receptionist for the past few weeks, I have since realised that the role is not as straight forward as it first seems, but is instead a rather challenging and interesting one.

The main assumption is that virtual receptionists simply receive calls and pass on messages. Although ensuring the phones are answered quickly and professionally is the top priority at Best Reception, there are also many other activities in which we must ensure are carried out in order for the calls to run to a high standard. These actions include the sending and receiving of emails between our clients, making bookings for our clients using various complex booking systems and changing the scripts to tailor the needs of our clients, amongst many other things. These services we provide all help to ensure a seamless virtual reception service. We work together as a close-knit team of professionals to guarantee that a swift and efficient service for our clients is provided at all times.

Having worked for Best Reception for a while now, I see there is so much more to the role of a virtual receptionist than meets the eye, the amount of work that goes on behind the scenes to ensure such a flawless telephone answering service is extraordinary.

Using Best Reception as an Overflow Service

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Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line or simply miss the call, we at Best Reception are here to be your overspill telephone answering service. By using our call answering service you can ensure that none of your calls go unanswered, which means that any potential newclients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.

Your bespoke service is achieved by us providing you with a taylor-made script that suits your companies every need. Best Reception handles all of your calls in a way that is best suited to you; your callers never need to know that we are not your in house receptionists! Whether you would like us to make bookings, take orders or simply take messages for you, your very own team of virtual receptionists will answer every call.

For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring lots of in house receptionists and can also put your mind to rest if a receptionist is off work due to illness or unforeseen circumstances. We therefore eliminate the usual staffing woes and are available to answer your calls from 8.00am-700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses as we will help you to appear as a larger more corporate organisation. When only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.

Running a business from home

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If you are running a business from home, you will know first hand how difficult it can be, as you are faced with many distractions. Many of our clients who run businesses from home are juggling their household responsibilities along with the day to day running of their business. The result of this is that they find their time is taken away from their phones. Furthermore, many of our clients do not wish to disclose to callers that their business runs from within their home, and try to avoid callers hearing unavoidable background noises such as the door bells ringing or dogs barking.

Outsourcing your reception will provide your company with a cost effective means of maintaining your professional image, as well as helping to relieve some of the stresses that come with running your own business. Your receptionist will answer your calls in a polite and professional manner and handle them in any way you require. We can transfer calls through to you directly if you wish, and if it is not convenient for you to take the call we can simply take a message for you. What’s more, you can let us know your schedule and we can advise your callers accordingly of any meetings or appointments you have. We also offer a free sales screening service, getting rid of those nuisance calls free of charge, saving you more valuable time.

Outsourcing your reception will help ensure that you never miss call, and will also provide your company with that all important professional image.

Call Handling for Recruitment Companies.

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 A client of ours specialising in Recruitment inShropshirefind it particularly beneficial using Best Reception to answer their calls. They find that using our answering service makes their small office appear larger and helps save time as we screen out any unnecessary sales calls that may interrupt them needlessly whilst working or with clients.

 When it comes to using a reception service you can give us your own bespoke form so we will retrieve the information you require. This not only saves you time when it comes to returning the call but also enables you to have all the information in front of you when you are speaking to the candidate for the first time.

For instance for this particular recruitment company they like us to ask new candidates what type of vacancy they are interested in and ask them to email over their CV. This way they have all the candidates’ details in front of them when they return the call.

Here at Best Reception we can even format CV for you on request if you have a particular format for them. However if you would rather us simply take a message this is of course not a problem. Whatever you are looking for Best Reception can offer a Tailor made service to fit your needs.

The Advantages of Outsourcing

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Many of our clients find outsourcing their reception
extremely beneficial to the running of their business. Here at Best Reception
we answer calls for a large variety of clientele, each of which are provided
with a tailor made service and for many we act as far more than just an
answering service. We do our utmost to ensure every call is answered in a
polite and professional manner; this is made achievable by supplying each
company with a team of friendly receptionists.

Outsourcing your calls to a virtual reception has many
advantages, one of which is appearing as a larger enterprise. This can be
useful if you are only a small business and do not wish for people to know how
many people are working for you. We also understand that it is not cost
effective to employ an in-house receptionist if your call volume is low, by
outsourcing your reception you can cut costs without compromising the quality.
In many ways an outsourced reception can be an improvement as you will not have
the usual staffing woes including holidays and sick pay.

Within our clientele we answer for various larger
corporations who find us equally as beneficial. Many of which use us as a
switchboard service, this allows the calls to come in from one direct line and
we can transfer them to an unlimited amount of employees, departments and
places. To deal with the amount of incoming calls you would need several
in-house receptionists which will become extremely costly but by outsourcing
your reception or using us as an overflow for your existing system you can save
money but still maintain a high quality service.