Running a business from home

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If you are running a business from home, you will know first hand how difficult it can be, as you are faced with many distractions. Many of our clients who run businesses from home are juggling their household responsibilities along with the day to day running of their business. The result of this is that they find their time is taken away from their phones. Furthermore, many of our clients do not wish to disclose to callers that their business runs from within their home, and try to avoid callers hearing unavoidable background noises such as the door bells ringing or dogs barking.

Outsourcing your reception will provide your company with a cost effective means of maintaining your professional image, as well as helping to relieve some of the stresses that come with running your own business. Your receptionist will answer your calls in a polite and professional manner and handle them in any way you require. We can transfer calls through to you directly if you wish, and if it is not convenient for you to take the call we can simply take a message for you. What’s more, you can let us know your schedule and we can advise your callers accordingly of any meetings or appointments you have. We also offer a free sales screening service, getting rid of those nuisance calls free of charge, saving you more valuable time.

Outsourcing your reception will help ensure that you never miss call, and will also provide your company with that all important professional image.

Our Hairdressing Clients

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At Best Reception we answer calls for a wide array of businesses, amongst these are hairdressers. One of our clients, who run a salon in London, find our service particularly useful when busy with clients or on the other line. With their calls we act as an overflow service, explaining to callers that the receptionist is on the other line and will call them back shortly.

If you have a salon, your staff may be too busy with clients to answer calls, causing a call to be missed. This may be a potential new customer,  who may take their business elsewhere, making you loose out on new business. Or maybe your receptionist finds it difficult to cope with a high volume of calls, especially  when she is already on the phone. Whatever the case Best Reception are here to help.

Maybe your self employed and find it difficult answering the phone when your with a client or when you are travelling jobs. Again you can let Best Reception take away the worry of missing important calls in these circumstances.

You can choose how you would like to use our service, whether you would like an overflow receptionist to simply take messages or whether you would like a fully – fledged receptionist to take bookings on your very own diary. What ever you require, we can accommodate your needs.

Switchboard Services for Large Companies.

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Using an outsourced switchboard has proved to be extremely beneficial for large companies within our clientele. We offer a cost effective yet professional service, whether being a centralised switchboard or an overflow for your existing team. Employing enough in-house receptionists to manage the high call volume a large company receives is extremely costly. But by using a switchboard service you can cut costs without compromising quality. In fact in many ways we could help improve your service by eliminating the usual staffing woes (i.e. staff sickness and holidays). 


Our service gives us the ability to put a call through to multiple locations, departments and people without the use of an automated service. Speaking to an automated switchboard is not as satisfying as speaking to a real person and can leave callers frustrated. If the person asked for is unavailable we can take bespoke messages and email them across so important calls are not missed due to callers being put off by a voicemail or busy tone.


Another advantage to outsourcing your reception is that we offer a sales screening service. This stops any unwanted calls being put through leaving you more time for the more important aspects of your company. In addition to this for many of our clients we have a VIP list for their most regular callers, this allows us to act familiar with them when they call. Overall Best Reception aim to improve the day to day running of your company and our services can now be done so seamlessly that your clients will assume we are in-house receptionists.

The Advantages of Outsourcing

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Many of our clients find outsourcing their reception
extremely beneficial to the running of their business. Here at Best Reception
we answer calls for a large variety of clientele, each of which are provided
with a tailor made service and for many we act as far more than just an
answering service. We do our utmost to ensure every call is answered in a
polite and professional manner; this is made achievable by supplying each
company with a team of friendly receptionists.

Outsourcing your calls to a virtual reception has many
advantages, one of which is appearing as a larger enterprise. This can be
useful if you are only a small business and do not wish for people to know how
many people are working for you. We also understand that it is not cost
effective to employ an in-house receptionist if your call volume is low, by
outsourcing your reception you can cut costs without compromising the quality.
In many ways an outsourced reception can be an improvement as you will not have
the usual staffing woes including holidays and sick pay.

Within our clientele we answer for various larger
corporations who find us equally as beneficial. Many of which use us as a
switchboard service, this allows the calls to come in from one direct line and
we can transfer them to an unlimited amount of employees, departments and
places. To deal with the amount of incoming calls you would need several
in-house receptionists which will become extremely costly but by outsourcing
your reception or using us as an overflow for your existing system you can save
money but still maintain a high quality service.

Switchboard service for small businesses

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Using an outsourced reception has proved to be hugely beneficial for small businesses within our clientele. Many of our clients use us as their centralised switch board, to handle all of  there incoming calls or act as an overflow system to support their existing team.

Best Reception is extremely cost effective; we are able to supply you with a fully fledged switchboard at a fraction of the cost of employing in-house operators. Many of our clients, who have a smaller call intake, find outsourcing their switchboard more feasible as it cuts costs without compromising on quality. In many ways we could help improve your reception service by constantly maintaining a high level of professionalism on every call. Having a team of friendly receptionists answering on behalf of your company will eliminate usual staffing woes that may occur  (i.e. sick and holiday cover).

We can transfer calls to an unlimited amount of staff members, locations and departments, allowing all calls to come through on one main line. Not only will this help you appear as a larger enterprise but if the member of staff asked for is away or otherwise engaged we can put the call through to someone else or take a bespoke message on request. This will help keep your customers happy as they will never be greeted by a busy tone or answer phone message, which can be extremely off putting leading them to take their business elsewhere. Automated switchboards can be equally as off putting due to people wanting to speak to an actual person rather than listen to a recorded message. By diverting your switchboard to us this is achievable on every call improving your customer service.

In addition to this, we offer a sales screening service. This stops any unwanted calls being put through to you leaving you more time for the more important aspects of your company. Over all Best Reception will help with the day to day running of your company and our switchboard service can be done so seamlessly that your callers will assume we are in-house receptionists

Call Answering for New Businesses

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When starting a new business, we understand it can be difficult answer every phone call. By outsourcing your calls toBest Reception, you can ensure that none of your calls go unanswered; this means that none of your callers will be greeted with a voicemail, including potential new business opportunities! This is essential for your success as many new clients will find an answer phone off putting and may go elsewhere. So even if you are unable to get to the phone your calls will never go unanswered.

Not only can we help decrease your busy workload but by outsourcing your calls to us you business will automatically appear larger. We ensure that all of your calls are answered in a manor of your choice, by your team of professional and friendly receptionists.

Creating a respectable and reputable company is hard, especially in the current economic climate. Here atBest Reception, we understand that first impressions are vital in forming a successful business, that’s why we can guarantee your calls will be answered quickly and efficiently, and handled in a way that you want us to – saving you time to do other essential tasks.

As well as having all of your calls answered, you also receive an email including any information you ask us to obtain. This way you will know who has been calling you and what the call is regarding, allowing you to filter out calls that you do not wish to take.

Telephone answering service to book call outs

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Using a telephone answering service to book and organise call outs is a very popular service with many of our clients. They find that when they are on the road attending to a call out, it is not feasible to take other calls and book in clients themselves. It is also not cost effective to hire a full time in house receptionist to do this for them whilst they are occupied. Therefore, by using outsourced reception service, we can ensure that all of their existing clients are catered to quickly and efficiently, that no potential new clients are missed, and that this is an extremely cost effective service for their businesses!

Our free online diary system, which is easily accessible by our receptionists and yourselves, allows us too quickly and efficiently book in your call outs.  The diary can also contain your daily movements, so you can indicate times that you are available and would like jobs booked in. With many of our clients, who provide a call out service, we add addresses and post codes to the diary, and even brief directions on how to get to the caller. They also find that it is easy to access their diary at any point during the day and update it as and when they need to.

If a customer is calling with an urgent problem and they would like an appointment as soon as possible, having a reception service is a great asset. If they have an urgent matter and would like it resolved urgently, hearing a voice mail or not being able to speak to someone straight away may make them their business elsewhere.

Furthermore, our sophisticated call handling software allows us to have easy access to an unlimited amount of informationn about your company, so we can advise callers on what you do and do not repair, prices you charge for call outs and even areas that you cover.

Telephone Answering for Health Centres

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Within our large clientele at Best Reception we handle calls for a health centre, whilst the practitioners are busy with clients. This client utilises our services by having us take their bookings for new and existing clients for a variety of different treatments including osteopathy, chiropody, podiatry, acupuncture and homeopathic medicine, so they don’t have too. If you are a practitioner you will understand how important it is not to be disturbed during a treatment as it is extremely unprofessional. So by outsourcing your reception you will not have to worry about this or leave calls to an unappealing answer phone.

At the health centre there are also many other practitioners in which we do not book for, for these we take all of the callers information so the practitioner can call back when they are available with full knowledge of what the caller would like to book for. By using an online diary we can also advise the caller on when they are likely to receive a call back. This will keep your callers happy as they will not be waiting around for a call and will not feel the need to keep calling in to check if the practitioner has become free.

Furthermore we are able to answer customer queries such as prices, and briefly outline what treatments are available.  We can give out as much or as little
information on the treatments provided as you wish to minimise your workload as we understand how hectic the day to day running of a clinic can be.

We also have the ability to direct callers into your practice. By giving us accurate directions if any caller is lost or unsure how to get to you we can stop you from taking very time consuming calls. Not only will this save the practitioners a great amount of time but will also benefit the caller as they are clearly guided to your health centre.

Over all by using a virtual reception you will not only improve the day to day running of your practise but you will also be perceived as a more professional organisation to the public.

Creating the right first impression.

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We have all heard this warning…You never get a second chance to make a good first impression. This is why when you’re potential new clients call for the very first time, you need a positive, friendly and professional receptionist that will represent your company to the highest of standards.

Many companies use an answering service to prevent lost business through voicemails, busy tones or unanswered calls. This is because there is a large clientele of potential new business that will be put off by a voicemail, and will choose not to leave a message. Many callers will not also repeatedly try and get through if there call is missed, and will take their business elsewhere. This is where a telephone answering service comes in, we will help ensure that all your calls are always answered, and create a great first impression.

Not only will your receptionists create a great first impression through an excellent telephone manner, but they will also become part of your company. Any reputable telephone answering service will take the time to offer you a bespoke service to fit the requirements of your business. By doing this, and taking the time to learn about you and your company, your callers will be unaware than your receptionist does not work directly in your office!

Telephone Answering for photographers

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Here at Best reception, we have a large variety of clients that are in the photography industry, all of which find our telephone answering service extremely beneficial to the running of their companies.

Being a photographer these days is a very competitive industry, as there are many freelance photographers and companies to compete with. This is why it is vital for success that your calls are not missed, as many potential new enquiries will keep “shopping around” if they do not get through to you straight away. What’s more, many callers will also be put off by a voicemail message or a busy tone, and this is where your virtual receptionist comes in!

Not only will your virtual receptionist create a professional and friendly image for your company, but we can also deal with any enquiries you wish us to when you are busy in your studio or out on a shoot. If you so wish, we can answer any questions callers may have, from prices for events, studio fees, family portraits, right through to directions to your studio.

Furthermore, many of our clients in this industry use us to book in shoots and take orders. With an easy to manage free online diary system, we can get your new and existing clients booked in to your studio quickly and efficiently! We can also take orders for you, if you sell portraits or would like us to take over the phone payments from your clients.