Using an Outsourced Reception to take orders

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Running your own business can require a lot of time and hard work, and finding the time to answer all of your incoming calls may be a struggle. You may think that missing the odd call will not affect your business, but in the current economic struggle can you really afford to miss out on new business enquiries?

Fast and efficient call answering is especially important if your company incorporates order taking –A vast majority of people still prefer to place orders over the telephone but if you don’t have sufficient support in your office then you could be at risk of losing orders and potential customers. By outsourcing your calls to Best Reception, your very own team of Virtual Receptionists can answer your calls in your company’s name, in a greeting that suits you.

Our order taking service helps to ensure that your customer’s calls are answered professionally, and dealt with in a way that suits your business. Your receptionists, however, are not just limited to answering your calls- They can advise your callers on your products, track and process orders for your business when you can’t and, most importantly, maintain a constant point of contact for your clients.

So if you’re looking for a cost efficient and professional order taking service (plus much more!) then call Best Reception now on 01992 531000 to arrange your 2 week free trial.

Day in the life of a Virtual Receptionist

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We start the day by having a morning meeting, this way we are all up to date with any changes since the previous day. This meeting includes anything you may have updated us with whilst we are talking to you on the phone or which you may send through on email, so nothing gets missed.

We then do a line test, an sms test and an email test to make sure everything is still going through. We also then check through all our diaries which you share with us so we know all your movements for the day and can advise your callers accordingly. The use of our online diary system means if you do not get a chance to let us know when you will be available for the day, we can check your diary and consequently change the call handling. During the day we will check your diaries every hour, so if anything changes in your day, we are aware and can make your callers aware also.

During the day we do a lot more than answer your phones in a professional and friendly manner, we also can do PR work for you. This may include arranging spreadsheets; formatting cv’s or anything else you may need doing. Yes, we really can reduce your business stress by answering your phones and helping with pr work.

We always are looking out for ways to improve your calls, so we will once a week choose a company to thoroughly check. We will go through all of your script to make sure there is nothing outdated and that we have all the needed information to make sure your calls are answered to the best of our ability.

Yes we are more than just a telephone answering service, we are Best Reception

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?

 

Telephone cover for Snow Days

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If you are a business owner you will know that customer communication is crucial to the effective running of any business, whether it is taking the time to speak to an existing customer or securing the deal with those all-important new business enquiries. With the threat of snow fast approaching, could your business really afford to lose out on a day or so of business?

This is a question that many business owners will find themselves repeating over and over as the winter weather takes a turn for the worse and ensuring business continuity during the days when staff can’t get into work is vital for any business. Outsourcing your calls toBest Receptionmay be just the right answer for your business. With our flexible service, you can choose to divert all of your calls to us or just to answer your calls when you are not able to. Our virtual reception service can help to ensure you are prepared for any unanticipated circumstances that may arise, such as if your in house receptionist can not make it into work because of adverse weather.

This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert your telephone calls to your team of receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you. 

Your receptionists are not just limited to answering calls; having your own team of receptionists means that we are able to plan your own tailor-made service, designed to suit you and your company’s individual needs, for ongoing or just one-off, emergency cover. Whether that means you want us to call your clients, re arrange or book appointments or simply answer your phones when you cannot,Best Receptioncan draw up a plan for you.

So don’t get stuck in the snow this year, give our friendly team of receptionists a call to see how our service can help to guarantee your business is supported when you need it most.

Call answering for short term loan providers

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Due to the current economic climate short time loan providers have become increasingly popular. As an industry, short term loan providers have experienced a sharp rise in demand, which is why our telephone answering service can help you cope with this demand.  Best Reception can provide you with a seamless answering service, which has helped many short term loan providers successfully manage their influx of new business. We achieve this by providing you with a tailor-made service to suit your every need and by supplying you with a team of polite and friendly receptionists.

Regardless to whether your call intake is high or low Best Reception aim to ensure every call is answered and dealt with efficiently. If you have a large call volume you would have employ multiple in-house receptionists to avoid calls going unanswered which would be extremely costly! On the other hand if you only receive a small amount of calls it is not very cost effective to employ an in-house receptionist. In both cases leaving a call to go unanswered is incredibly off-putting and is not the impression you should be giving to new and existing customers due to the rise in competition.

Callers wanting a short term loan are not very likely to leave an answer phone message and await a response. We understand the urgency of the calls and can obtain bespoke information from the caller before putting a call through to you or taken a message if you prefer.  This helps you to deal with the enquiry as quickly as possible leaving your callers happy and helping to improve your time management which when running a business is extremely important.

 

Focus more time on your business- Cut out those irritating sales calls!

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Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.

If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!

As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.

Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ‘ignore list’ on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.

Call Answering for Podiatrists

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If you are a podiatrist, it can be tricky to be
available to answer all of your calls that come in. Especially if you are a
podiatrist running your own company, this can mean that it will not be cost
effective to employ an in house receptionist to answer your calls. Particularly
if like many other podiatrists you make many home visits, making it almost
impossible to answer any calls whether you are driving to the location or
treating the client. Outsourcing your calls to Best Reception can ensure that
whilst you are travelling to and from your clients, in with clients or busy
doing vital activities that ensure smooth running of your business, all of your
calls will be answered by quickly and professionally by your very own team of
virtual receptionists.
Our friendly receptionists can answer your calls
with a greeting of your choice, and give your callers any information they
require if this is provided to us. With the right knowledge, we can advise your
callers on your prices, appointment lengths and even give brief advice on what
Podiatry entails. If requested we are more than happy to book your appointments
for you either using our free online diary system or a current system you have
in place.
As a podiatrist, whether you work from home, within
a larger practice or at multiple locations, outsourcing your calls to Best
Reception means that you can have a full time receptionist available to book
and manage your appointments.

Does your business need an overflow service?

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Running a business can require a lot of your own time and hard work, and so hiring a receptionist to manage all of your calls and admin work seems like the perfect solution. But what happens when your receptionist is on the other line or away from their desk at the time that vital phone call comes in?

With Best Reception, you can divert all the calls your front of house receptionist is unable to answer to your very own personal team of virtual receptionists with our overflow service. By using our overflow service, you can help to ensure that your clients are never left waiting on hold or passed on to an unreliable voicemail service. Having your calls diverted to Best Receptioncan help to ensure that you do not miss out on those all-important new enquiry phone calls, and also keep your existing customers happy by ensuring that their call is always answered by in a friendly and professional way. Your virtual receptionists will blend so seamlessly into the flow of your telephone answering, you needn’t even tell your clients we exist!

Outsourcing your reception also means that you are well prepared for unanticipated circumstances, such as if your in house receptionist can not make it into work. This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert some or all of your telephone calls to your team of virtual receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you.

So don’t fret about missing out on important calls when your call volume soars out of your control, divert your calls to your own personal team of virtual receptionists fromBest Reception!

It’s Not Always Convenient To Answer Your Phones

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Hearing your phone ring at an inconvenient time is never a good thing. You are always wondering when you hear the phone ring off, who was that? Was it a new enquiry? Have I missed a new business opportunity?

At Best Reception we can answer your calls for you to ensure that you do not miss out on a new business venture. By using our free online diary system or by giving us access to your current system, you can let us know your movements. This illuminates the worry of missing calls and also enables us to give out accurate information to your callers regarding your whereabouts. This keeps them happy as we can give them an idea of when they are likely to receive a call back and we can take bespoke message whilst you are otherwise engaged.

Having meetings interrupted, or losing your train of thought due to a ringing phone can be extremely off putting, making it hard to get back on track straight away. Having your calls answered by a team of polite friendly receptionists helps put a stop to the everyday interruptions, helping you improve your time management within more important aspects of your business.  If we take messages for you and something is urgent we can send it to you as an SMS as well so you will
know there is something that needs you attention at your earliest convenience. In addition to this we can also patch any call through to any location or number.

By having Best Reception answer your calls all of your callers will be able to speak to someone instead of getting an answer machine where they may decline to leave a message. By talking to someone it gives more of a personal touch and they will get things done quickly and efficiently.

Using Best Reception as an Overflow Service

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Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line or simply miss the call, we at Best Reception are here to be your overspill telephone answering service. By using our call answering service you can ensure that none of your calls go unanswered, which means that any potential newclients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.

Your bespoke service is achieved by us providing you with a taylor-made script that suits your companies every need. Best Reception handles all of your calls in a way that is best suited to you; your callers never need to know that we are not your in house receptionists! Whether you would like us to make bookings, take orders or simply take messages for you, your very own team of virtual receptionists will answer every call.

For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring lots of in house receptionists and can also put your mind to rest if a receptionist is off work due to illness or unforeseen circumstances. We therefore eliminate the usual staffing woes and are available to answer your calls from 8.00am-700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses as we will help you to appear as a larger more corporate organisation. When only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.