After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If youre planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?
If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.
Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.
The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access the choice is yours!
So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!
Running your own business requires a lot of things, but above all it requires a great deal of pride and professionalism in your work. As your company grows and expands around you and your work begins to pick up, you may find the high level of rapport and professionalism you were once able to maintain with your clients beginning to slip away. There is however an easy, and affordable, solution to this problem.
By outsourcing your calls to Best Reception you can ensure that your calls are always dealt with in a professional and friendly manner, by your very own team of virtual receptionists. This will help to free up your time, so that you will be able to focus directly on the running your business. Having the same five members of your own team answering your calls helps to ensure that your callers (especially those who call in regularly) are catered to in a familiar and welcoming manner, but always with a high standard of professionalism at all times.
An outsourced reception can benefit your companys appearance in many ways, for example:
We will strive to answer your calls quickly and always in a friendly and professional manner.
We will make the company seem bigger than it is
We will screen out all of the sales calls that are unnecessary (free of
You will have the same people answering your calls
We can offer a free online diary service and update callers accurate information on your movements and when they are likely to have calls
So if you feel your company could benefit from an outsourced reception, ring Best Reception today for a 2 week, no obligation, free trial!
If you work in IT support, you will understand that getting on with your work at the same time as answering the phone is a stressful task – From booking appointments to dealing with newenquiries, and everything in between, wouldnt it be much easier if you could get on with the task at hand and leave the phone answering to someone else?
By outsourcing your calls toBest Receptionyou will be able to focus more of your time and energy into your work, whilst your incoming calls are being dealt with in an always professional and friendly way by your own team of Virtual Receptionists. Your receptionists are not just limited to answering calls, they can also make calls, book appointments for you and even log support calls. And whats best you dont even need to tell callers we exist! Our services are created to blend so seamlessly into the day to day running of your business that your callers will simply think you have hired an in-house receptionist.
Some of our clients request that we log support calls on their system, so that they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.
When it comes to booking your call outs, you can take advantage of our free diary system or we can use your existing system via remote access. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first port of call to your company.
So what are you waiting for? CallBest Receptiontoday for more information or to start a free, no obligation, trial so we can begin supporting you!
“Finally thanks for providing a great service and all your help my patients often remark on how courteous and helpful our reception staff are and are often a little upset when they realise that your not here! Great service long may it continue!” – Podiatrist in Cleveland
The cost of losing out on new business can affect your company dramatically during these economic times, and an outsourced reception is one of the most efficient ways to help prevent this. If a new enquiry were to call your company and go through to an automated voicemail, what are the chances they would wait around for a call back?
Whether you run a small private practice, or one that sees hundreds of patients, it is not always practical or even possible to answer all of your calls. Here at Best Reception we have various private practices who not only use us because of our online booking system, but also to ensure that potential new enquiries are not missed and existing clients are catered to in the professional and friendly manner they expect.
Our aim is to blend seamlessly into the day to day running of your practice, achieved by answering your calls in a way that suits you and your practice. With the right knowledge to hand, your receptionists can give over the phone advice including prices, appointment lengths and even details on what their treatment will consist of. If requested we are also more than happy to book your appointments for you when you cant, either using our free online diary system or your own booking system via remote access.
All of our services are tailor made to meet your requirements so whether you are an osteopath, podiatrist, dentist or anything in-between, we are sure we have a service and a call plan to suit you!
Having an in-house receptionist can be useful for putting calls through to the relevant departments and correct people, however you may find that the cost of an extra person working at the company is taking its toll. Would it be much more ideal if there was someone who could act as your switchboard service, but without the high price salary? If only there was a low cost, simple and easy way to have this service, without your callers even knowing that you do not have a front of house receptionist. There is! At Best Reception we can assist your clients in finding the correct person to speak to and putting them through, always in a friendly and professional way. This seamless process will leave your callers thinking they have spoken to a Receptionist at your front desk and ensure that they have had a helpful and pleasant experience when calling your company.
Alternatively, you may be experiencing a loss of calls when your main front desk receptionist is on the other line, having a lunch break, having a toilet break or off ill. The impact losing out on just a few calls can have on your business may be huge- especially if its an important client or a new enquiry calling, who may not be happy with going to voicemail and could even take their business elsewhere. Using Best Reception as an overflow service for when your in-house receptionist is unavailable will help to save you from ever missing an important call from a client again!
So why not experience the benefits of the Best Telephone answering service now – cut costs and increase business!
Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line, simply miss the call, or have too many calls coming in at once, Best Reception provides them with an overflow telephone answering service to help ensure that calls do not go unanswered. This means that any potential new clients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.
Your bespoke service is achieved by us providing you with a tailor-made script that suits your companies every need. As a result; not only do you have the reassurance that your calls are answered; they are answered by a receptionist that is familiar with all aspects of your company. Your callers would never know that we are not based in house!
For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring a team of in house receptionists to manage a high call volume. Whats more, outsourcing can also put your mind to rest if a receptionist is off work due to illness or any other unforeseen circumstances. We therefore we eradicate the usual staffing woes and are available to answer your calls from 8.00am -700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses, as we can answer your calls when ever you are otherwise occupied with the day to day managing of your business. We can inform your callers if you are out with clients, in meetings or just generally unavailable and manage their expectations accordingly. Whats more, when only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.
Trying to deal with support enquiries at the same time as answering the phone may be a stressful task, and you may notice that you receive an influx of calls. You may find that you have to keep stopping with the task at hand to answer the phone. Wouldnt it be much easier if you could get on with the task at hand and not have the annoying ring of the phone? This ideal stress-free situation could be your everyday working environment with the telephone answering service from Best Reception.
Your callers do not even need to know of your outsourced reception, this is done so seamlessly that your callers will think we are based in your office. We will always take a name and number for you, however if you provide us with information on your company, we can answer any questions that your callers may have. We will also take note of any information you would like us to obtain from the callers, such as the problem they are having, machine models and serial numbers, and if applicable, a company name.
If you would like we can also provide extra services. For example one of our clients likes us to log calls on their system, so they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.
We can also book call outs for you. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first point of call.
So what are you waiting for, call Best Reception today for more information and to start a free trial so we can begin supporting you.
If you run your own business you will be aware that it is not always convenient to answer all of your own calls, and as your business grows and develops hiring a receptionist may be something you will have to consider. And although hiring an in house receptionist to deal with your calls is extremely beneficial to the running of your business, there are other, more cost effective, options available to you. By using Best Receptions call answering services you can help to ensure that you never miss out on vital business calls, for a fraction of the cost of hiring an in-house receptionist!
There are obvious reasons why outsourcing your reception would be a cost effective alternative to hiring an in-house receptionist; for example, the amount paid on a yearly salary, holiday entitlements and other in-house staff benefits. These are all unnecessary expenditures you can avoid with an outsourced reception.
With an in-house receptionist, it is almost inevitable that some calls will go unanswered during peak times, which may lead to you missing out on essential new business. But by outsourcing your calls to your very own team of virtual receptionists, you can provide your office with vital back-up at busy times. Outsourcing your reception also ensures that during periods of low call volumes you are not paying out for unnecessary staff.
Here at Best Reception we also offer a free sales screening service, which means your time is not wasted dealing with pesky sales calls. If you are currently struggling to keep on top of the everyday tasks within your business, you will know that there is nothing more irritating than pointless sales calls wasting your time and therefore your money.
So why not make the most of your business and start saving money today- Give Best Reception a call to arrange your own free trial so you can see just how helpful we can be!