Great Feedback from an Osteopath

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“Dear Best Receptionists,

I want to keep thanking you for answering my phone for me and for making bookings/changes/cancellations. I get good feedback from my patients about how friendly and helpful you are.

It’s made such a difference to me having an electronic diary and remote receptionists to manage it for me.”

Fantastic Feedback from an Osteopath

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“I really appreciate the emails you send me and the quick responses to my queries. Best Reception is sooo much better than my previous reception service. Thank you girls.”

 

– Feedback from an Osteopathic Practice in West Sussex

Feedback from a client currently trialling our service

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“I’m extremely happy with how things are going so far! It is such a relief not to hear the phone ringing. I have both my landline and mobile phone directed through to you 24/7 and I feel like a weight has been lifted from my shoulders!”

Fab Feedback!

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“I have recently had some great feedback from my clients saying how great you guys are. The last month I have changed and rescheduled a lot of appointments. I would like to say thank you for making my company run so smoothly.”

Friday Feedback!

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“Is always a pleasure to deal with you – I like your honest, no pretence approach. Shame we didn’t find your company previously.”

 

– Chiropractic Clinic in Chesterfield

Kind words from a long-term Client

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Today, a client of ours recommended us to another business who were looking to outsourced their reception. He copied us in on the email he sent and it really was too good not to share!

“I would like to Introduce you to Best Reception who have been my call answering service for the last five years and have really help my business grow by always making sure all sales calls and messages are put through to me, either by message and email or patched through to my mobile phone. The team are really friendly and make sure that you have a chat with them about exactly what you need as I’ve always found them to be extremely flexible in terms of what they can offer.”

Friday Feedback

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“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).

So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”

– Osteopathic Practice in County Durham

Ding dong merrily on high.. The many benefits of an outsourced reception over the Christmas period

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 Hoorah, it’s officially December – Time to get the Christmas decorations down from the loft and stick that much loved Christmas compilation album on repeat! The excitement is growing day by day, but it’s not Christmas Day that’s in the back of everyone’s mind in the office – that place is reserved for the office Christmas party!

Once you’ve chosen from the set menu and picked out your favourite glad rags, you’re good to go and enjoy the annual festivities! But if you’re a business owner, there is one other important thing that is worth considering… Who is going to man your office and ensure your business remains uninterrupted during those early-closes and days off?

Outsourcing your reception to Best Reception is a great way to seamlessly keep your business ticking over during the festive period. By diverting your calls over to your very own team of virtual receptionists here at Best Reception, your callers will still be speaking to a live, friendly person who can either give the impression that they’re part of your company or can advise callers of your whereabouts. Your receptionists can even advise callers of turnaround time, (i.e. let them know how long it will be until you are available to respond) and so manage customer’s expectations. And we know it’s not just the Christmas party that requires cover over this busy time of year (it can often be the day after, too!) – we will be there for you if you need to pop out to a Christmas lunch or even squeeze in some last minute shopping. What’s best, you can divert any of your phones, including mobiles, to your Best Reception number.

We offer services for all types of business (see just a few of those here) and offer both short-term as well as ongoing call plans. So why not contact us today to see what we can do for you this Christmas?

 

 

Benefits of a Telephone Answering Service for the Food Industry

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The food industry is a very diverse and extensive sector; the ever-growing demand of food suppliers and manufacturers has given the retail element of the division strong growth within the consumer market. Restaurant chains are renowned for providing casual and fine dining experiences exploring a range of cuisine throughout the industry sector. Whether your business is a high-profile franchise or a family-run company, the demands of such an industry can be stressful and challenging. With this in mind, customers must always remain the number 1 priority. Building professional and friendly relationships with customers is essential to maintain customer loyalty.

Restaurants and food catering businesses can become very busy at peak times; staff may be dealing with customer orders and deliveries whilst trying to manage table bookings and requests, which can all become very challenging. Trying to juggle various tasks can prove to be hectic at times – a telephone answering service is the perfect solution to take some of the responsibility and workload off of your employees and also continue to your excellent customer service. If food orders need to be placed for specific events, or reservations need to be booked, Best Reception will handle all types of enquiries with the utmost professionalism.

Whether you’re tied up with customers or you have an important meeting to attend, a Best Reception service will take care of your incoming calls so you never miss an opportunity to take a potential booking from a new customer or existing client. At Best Reception, we strive to ensure that the running of your business remains 100% customer focused at all times.

We can alter our services to fit your business needs to book appointments, take messages on your behalf, answer general enquiries for potential new clients and even disclose prices and information about the services you offer. We can also manage your personal diary with your approval of access to your weekly appointments and meetings, so we can arrange food deliveries and reservation bookings. Our service can divert your calls straight to you if you are away on business or out of the office so that you can personally deal with important phone calls.

Call Best Reception free today on 0800 043 0084 or click here to arrange a 2 week free trial!

The importance of outstanding customer service within a telephone answering service

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 Providing a service that is so integral to the successful running of our client’s businesses, we fully understand the importance of exceptional customer service. Your Best Reception team will do our utmost to ensure that, no matter what the situation, every call is ended on a positive note and that the caller is far beyond satisfied with the level of customer service they have received.
All of our receptionists are trained to the highest standards from the very beginning of their career with us, and will always portray their happy and friendly personalities on every call – as you would with your own customers. They are trained to understand that the customer’s concerns are always valid (even when they may not be in the right!) and so ensure that each call is answered and dealt with, with enthusiasm and confidence to make sure the caller is at ease throughout.
We understand that as your answering service, we are representing your company and that anything we say reflects your company’s reputation and will do our utmost to resolve any issues that your callers may face to assist them in ending each call with a positive impression – regardless of their concern when they initially called.
As an answering service our clientele greatly varies – meaning that we are often met by queries regarding complex or technical information that we can not always immediately answer. In such situations, if the answers are not readily available to us (i.e. from the information that you have provided), we will take a message and reassure the caller that their query will be dealt with promptly – in urgent situations we will often give the client a quick call to obtain a quick answer to pass on to the customer while on the live call.
Going that extra mile has resulted in repeated positive feedback from our clients’ clients and we do our utmost to ensure that your customers perception of your company is positive, customer focused help to ensure that they keep coming back..