New Opening Hours!

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As Best Reception are growing and our clients are covering a whole different category of businesses, we have decided the best way to deal with the demand and to appeal to more companies is to increase our opening hours. To offer an even better service to our existing clients and invite new companies to Best Reception, we will now be opening Monday to Friday 8am – 7pm and Saturdays 8.30am – 5.30pm. This has been met with a very positive response from our clients who are able to have there calls handled during these times with no extra charge!

Case Study – Ordering Service

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Here at Best Reception we can take orders from your callers by using online payment systems, your personal websites or by taking the details for you and sending them securely in two messages for safety. There is no need to use up you precious time taking orders, or paying an expensive sales team when Best Reception can make sure all orders are handled in the best way possible for a fraction of the price. Make sure you do not loose out on any clients who may try to call whilst you are in meetings, or who may be too afraid to place orders online by giving them the option to call through to a team of friendly receptionists.

One of our clients have provided us with an online payment system which allows us to place orders in an efficient and secure way. Not only this but we can also track orders, change order details and cancel orders. This helps save our client a huge amount of time as we are able to provide all the information that callers need and help them with any order queries.

We can also log onto your website and place the order for the caller. This can be very useful as people may not feel they can do the order online themselves or may feel a lot more comfortable talking to a person on reception.

For another of our clients we take payment by entering all the card details into a simple message. This may be useful if you don’t have a payment system or website. These details are quickly emailed over to you in two messages for security.

Make sure you save your own time and do not miss out on valuable sales whilst otherwise occupied by having Best Reception take your orders, helping increase your own revenue.

Order taking service

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From small businesses to large businesses, an order taking service can be vital to success. Missing potential orders can mean missing out on profits. A number of our clients have found that callers get put off by an answering machine, or a busy tone, and that is business lost! Potential customers want to make one call and place an order, with no fuss or hassle.

Using Best Reception as an ordering service, means that you needn’t worry about this again! We have a number of clients that we place orders for, through a variety of different means. Whether it be using sage pay, paypal, a bespoke online portal, website payment pages or even just emailing over details, you will never miss out on a potential order.

With Best reception, you can try this service yourself, completely free of charge!

Case study 11: Telephone Answering service for Specific requirements.

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Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications.
For example, we never put the caller on hold. We always say that ‘my colleague is on the other line’ unless they update their movements on their online diary to say otherwise. This is because of their small location, clients calling in would know that we could see them, so we would not need to transfer calls, or check if they are available.
Also, as they are a recruitment company, we need to take certain information from prospective candidates. The main thing is to ask them to send their CV over and say that one of the consultants will be in touch once they have had a look through. We also ask them what position or type of work they are interested in and where they heard if us.
We also will deal with prospective new clients, who are looking for us to help them recruit for a position. What we then do with these calls is take their details, along with a description of the job roll, and tell callers that a consultant will be in touch as soon as possible.

Case study 4: Telephone answering service to take orders

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One of our clients, based in Cockfosters, use our telephone answering service to take orders for hand make gift baskets that are delivered to your door . Their Customers can call in and as well as taking down their order we can guide them through all the different arrangements that they do. The customers will tell us what they are looking for and for what occasion and we will give advice from information provided as to what is best. When customers call in we take the details of the order there and then and work out delivery charges for each and every order. With this company being a smaller company, they don’t have an online system we access to place the order.  What we do for them is take all the order details, such as the delivery and billing addresses, payment and the product or products they have chosen to order, then send them across securely. The baskets are then made up and dispatched by our client.

Case Study 1: Telephone answering service for order taking

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A number of our clients have online stores that we can take payments for, process orders for and even offer advice with information provided. With the systems that are chosen by our clients we are sometimes even able to track orders and give customers updates. These companies range from cosmetic, retail, health care, food, theatre tickets and construction. So nothing is too out of the ordinary for us!

Clients that choose to use virtual receptionists for taking payments online, like us to be fully aware of all products and know them to our best understanding. A number of our clients therefore have provided us with product information so we are able to answer questions promptly and place the orders efficiently.

If a customer does have a query that we are unable to answer, we would consult with you first to avoid any problems or confusion when it comes to placing an order. All of the virtual receptionists here are fully trained at taking online payments and placing orders on a variety of different systems.  All of your clients information is not saved on to our system therefore all details are safe and secure.

We offer a very bespoke and flexible order taking service. Therefore, whatever service you may need, it is something that we will do our utmost to accommodate.