Benefits of a Telephone Answering Service for the Food Industry

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The food industry is a very diverse and extensive sector; the ever-growing demand of food suppliers and manufacturers has given the retail element of the division strong growth within the consumer market. Restaurant chains are renowned for providing casual and fine dining experiences exploring a range of cuisine throughout the industry sector. Whether your business is a high-profile franchise or a family-run company, the demands of such an industry can be stressful and challenging. With this in mind, customers must always remain the number 1 priority. Building professional and friendly relationships with customers is essential to maintain customer loyalty.

Restaurants and food catering businesses can become very busy at peak times; staff may be dealing with customer orders and deliveries whilst trying to manage table bookings and requests, which can all become very challenging. Trying to juggle various tasks can prove to be hectic at times – a telephone answering service is the perfect solution to take some of the responsibility and workload off of your employees and also continue to your excellent customer service. If food orders need to be placed for specific events, or reservations need to be booked, Best Reception will handle all types of enquiries with the utmost professionalism.

Whether you’re tied up with customers or you have an important meeting to attend, a Best Reception service will take care of your incoming calls so you never miss an opportunity to take a potential booking from a new customer or existing client. At Best Reception, we strive to ensure that the running of your business remains 100% customer focused at all times.

We can alter our services to fit your business needs to book appointments, take messages on your behalf, answer general enquiries for potential new clients and even disclose prices and information about the services you offer. We can also manage your personal diary with your approval of access to your weekly appointments and meetings, so we can arrange food deliveries and reservation bookings. Our service can divert your calls straight to you if you are away on business or out of the office so that you can personally deal with important phone calls.

Call Best Reception free today on 0800 043 0084 or click here to arrange a 2 week free trial!

The importance of outstanding customer service within a telephone answering service

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 Providing a service that is so integral to the successful running of our client’s businesses, we fully understand the importance of exceptional customer service. Your Best Reception team will do our utmost to ensure that, no matter what the situation, every call is ended on a positive note and that the caller is far beyond satisfied with the level of customer service they have received.
All of our receptionists are trained to the highest standards from the very beginning of their career with us, and will always portray their happy and friendly personalities on every call – as you would with your own customers. They are trained to understand that the customer’s concerns are always valid (even when they may not be in the right!) and so ensure that each call is answered and dealt with, with enthusiasm and confidence to make sure the caller is at ease throughout.
We understand that as your answering service, we are representing your company and that anything we say reflects your company’s reputation and will do our utmost to resolve any issues that your callers may face to assist them in ending each call with a positive impression – regardless of their concern when they initially called.
As an answering service our clientele greatly varies – meaning that we are often met by queries regarding complex or technical information that we can not always immediately answer. In such situations, if the answers are not readily available to us (i.e. from the information that you have provided), we will take a message and reassure the caller that their query will be dealt with promptly – in urgent situations we will often give the client a quick call to obtain a quick answer to pass on to the customer while on the live call.
Going that extra mile has resulted in repeated positive feedback from our clients’ clients and we do our utmost to ensure that your customers perception of your company is positive, customer focused help to ensure that they keep coming back..

Order Taking Services – Why outsourcing is the way to go..

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In the world that we live in today we can virtually order any item we want, for whenever we want it. These orders can be posted from the next town or shipped half way across the world, and still be with you within a matter of days! But if, like so many of us, you still prefer the old-fashioned way of placing an order with an actual person, you will understand the importance of an excellent order taking service.
Running any business is difficult and trying to juggle so many different areas of your company can become overwhelming at times – outsourcing your calls to Best Reception is a simple and affordable solution to ensure excellent customer service is provided on every single call. Your friendly receptionists will answer your calls within seconds of dialing your number and the service is so seamless, your customers will simply think that they are calling your company warehouse or helpline directly!
Whether a customer is calling to place a new order or just to check on an existing one, having their call dealt with by a polite and professional advisor will reassure them that their order is in safe hands. We aim to be as accommodating as possible to both our clients and yours; by going the extra mile in every call we show that their custom really is important to your business. Having your own small team of receptionists enables us to get to know your products and gives us the knowledge to discuss these with customers when they call – this personal touch can mean the difference between the customers buying from you or from a competitor.
By allowing us to take your orders, process payments and even check on delivery times we are able to completely manage your incoming orders, leaving you free to focus on other areas of your business. So if you want an order taking service that always goes the extra mile to ensure excellent customer service, call Best Reception today for a free trial.

Top 10 reasons to outsource your reception

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Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).

Using an Outsourced Reception to take orders

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Running your own business can require a lot of time and hard work, and finding the time to answer all of your incoming calls may be a struggle. You may think that missing the odd call will not affect your business, but in the current economic struggle can you really afford to miss out on new business enquiries?

Fast and efficient call answering is especially important if your company incorporates order taking –A vast majority of people still prefer to place orders over the telephone but if you don’t have sufficient support in your office then you could be at risk of losing orders and potential customers. By outsourcing your calls to Best Reception, your very own team of Virtual Receptionists can answer your calls in your company’s name, in a greeting that suits you.

Our order taking service helps to ensure that your customer’s calls are answered professionally, and dealt with in a way that suits your business. Your receptionists, however, are not just limited to answering your calls- They can advise your callers on your products, track and process orders for your business when you can’t and, most importantly, maintain a constant point of contact for your clients.

So if you’re looking for a cost efficient and professional order taking service (plus much more!) then call Best Reception now on 01992 531000 to arrange your 2 week free trial.

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?

 

Telephone Answering For Online Businesses.

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Best Reception appeals to a wide audience within the corporate world, one of these sectors are online companies. Maybe you are working full time but starting your own online business and finding it difficult to juggle between the two? Or maybe your online business is becoming increasing difficult to manage on your own? Whatever the case Best Reception has first hand experience in managing calls for online businesses. With our tailor-made reception service we offer a professional, flexible and reliable service and will insure that none of your calls are missed.

Perhaps you are running an online store, if this is the case we can essentially be your very own ordering line so your clients can call us directly to place orders. We would do this in the same way as your clients would via the internet, but we would give them that extra bit of customer service. Best Reception can also offer support and knowledge on your products so we can give as much or as littleinformation as you wish. By giving Best Reception a list of FAQ’s or in depth descriptions of your products we can avoid disturbing you throughout the day. Furthermore if you would like us to we can even log in to your admin system and track orders, change orders or cancel orders. With the ability to answer most customer queries we completely cut the time you are spending on the phone so you can get on with your day to day business.

So if you are finding it stressful running your own online business why not set up a free trial with Best Reception and see what a difference we can make to your busy daily routine!

Creating the right first impression.

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We have all heard this warning…You never get a second chance to make a good first impression. This is why when you’re potential new clients call for the very first time, you need a positive, friendly and professional receptionist that will represent your company to the highest of standards.

Many companies use an answering service to prevent lost business through voicemails, busy tones or unanswered calls. This is because there is a large clientele of potential new business that will be put off by a voicemail, and will choose not to leave a message. Many callers will not also repeatedly try and get through if there call is missed, and will take their business elsewhere. This is where a telephone answering service comes in, we will help ensure that all your calls are always answered, and create a great first impression.

Not only will your receptionists create a great first impression through an excellent telephone manner, but they will also become part of your company. Any reputable telephone answering service will take the time to offer you a bespoke service to fit the requirements of your business. By doing this, and taking the time to learn about you and your company, your callers will be unaware than your receptionist does not work directly in your office!

Telephone Answering for photographers

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Here at Best reception, we have a large variety of clients that are in the photography industry, all of which find our telephone answering service extremely beneficial to the running of their companies.

Being a photographer these days is a very competitive industry, as there are many freelance photographers and companies to compete with. This is why it is vital for success that your calls are not missed, as many potential new enquiries will keep “shopping around” if they do not get through to you straight away. What’s more, many callers will also be put off by a voicemail message or a busy tone, and this is where your virtual receptionist comes in!

Not only will your virtual receptionist create a professional and friendly image for your company, but we can also deal with any enquiries you wish us to when you are busy in your studio or out on a shoot. If you so wish, we can answer any questions callers may have, from prices for events, studio fees, family portraits, right through to directions to your studio.

Furthermore, many of our clients in this industry use us to book in shoots and take orders. With an easy to manage free online diary system, we can get your new and existing clients booked in to your studio quickly and efficiently! We can also take orders for you, if you sell portraits or would like us to take over the phone payments from your clients.

Telephone Answering Service to take orders

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Here at Best Reception many of our clients use our telephone answering service as an order line, to process
orders for their customers. There are many ways in which we can do this, for example,
we can use online payment systems (i.e sagepay), a personal websites checkout
or we can just send you order information via email.

For many of our clients, this saves them valuable time as well as money! Letting best reception handle their order taking means their time can be better spent in other areas of running their business, and it is
also a cost effective way to have your very own sales team.

It is also vital for success that potential customers can reach you quickly (i.e. not be greeted by a call waiting message) and that their requirements are dealt with efficiently. What’s more, having a telephone
answering service as a customer order line also means you do not alienate any clientele that do not like to place orders online on unfamiliar websites, they will be able to call through to a team of friendly receptionists.

With one of our clients, they have provided us with a secure online payment system as well as access to their order database. As a result of this, we can place ordered quickly and securely for any customers that call in.
What’s more, we can also deal with customers enquiring about the status of their order, and make any amendments. If customers would like to know expected delivery dates, or if there order has been despatched, we can provide this information. We can also edit existing orders, if customers call in and they
would like to change what they have ordered.

This service works incredibly well for many of our clients, as it provides them with a cost effective customer service team to take their orders, as well as saving them valuable time to concentrate on other areas of
running their business.