Fantastic Feedback from a Short Term Cover Client!

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“I am pleased to say the telephone service you provided last week for us seems to have gone very well with no complaints at all from this end. As far as am aware all calls were answered perfectly and all within the co. got their messages where applicable.

Thanks for the excellent service and for setting us up so quickly and we will definitely be using your company for any future telephone cover we require.” 

    –      Board Games Supplier and Distributor


Fantastic Feedback!

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“Just to say again a huge thank you to all of you at Best Reception…
you have completed yet again another amazing month…
Crazy here.. not sure what I would have done without you all…”
– Beauty Clinic in Surrey

How Do I Know If I Need A Telephone Answering Service?

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You may be wondering if having a telephone answer service is really the right idea for you. Here are some reasons your business would benefit from having its very own team of virtual receptionists.

You may not be sure that we can help your business due to its size; however we do deal with both small and large companies. If you own a larger company we can have a list of all of your employees, and you can use us as your very own switchboard to put the calls through to each person or department when they are asked for or messages can be taken. You can be secure in the knowledge that your calls will not go unanswered!

If you are from a smaller business, you may struggle to always keep up with the volume of calls, especially if there is an influx during the day, or you are out and about, unable to answer your calls! Running a business, whatever the size, you may have the worry that not every client of yours is receiving the full customer care that they may need. Juggling many other tasks and also dedicating yourself being by your phone can prove to be extremely difficult. However Best Reception are always extremely pleasant and professional, leaving each caller safe in the knowledge their queries or problems are being efficiently dealt with.

You may also have realised, that no matter the size of your company, answering machines or call waiting message are just not an effective way in managing your phone calls. The biggest deterrent for any new business is either being greeted with an answering machine (many may not even bother to leave a message!) or being left on hold with a call waiting message. Having a telephone answering service eradicates this problem and is much better for business!

We are also here to offer outbound calls. For example, if you need a receptionist to call a client you have a meeting with or to call anyone for you on your behalf, a quick and easy way is to email or call your team of receptionists who can action this effectively for you.

So why not try out Best Reception today and set up a free trial so you can see the benefits of having a telephone answering service, no matter what your business type or size.

Call Answering for Independent Businesses

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From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

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After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Best Reception to cover your overflow

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Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line, simply miss the call, or have too many calls coming in at once, Best Reception provides them with an overflow telephone answering service to help ensure that calls do not go unanswered. This means that any potential new clients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.

Your bespoke service is achieved by us providing you with a tailor-made script that suits your companies every need. As a result; not only do you have the reassurance that your calls are answered; they are answered by a receptionist that is familiar with all aspects of your company. Your callers would never know that we are not based in house!

For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring a team of in house receptionists to manage a high call volume. What’s more, outsourcing can also put your mind to rest if a receptionist is off work due to illness or any other unforeseen circumstances. We therefore we eradicate the usual staffing woes and are available to answer your calls from 8.00am -700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses, as we can answer your calls when ever you are otherwise occupied with the day to day managing of your business. We can inform your callers if you are out with clients, in meetings or just generally unavailable and manage their expectations accordingly. What’s more, when only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.

How an outsourced reception can save you money

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If you run your own business you will be aware that it is not always convenient to answer all of your own calls, and as your business grows and develops hiring a receptionist may be something you will have to consider. And although hiring an in house receptionist to deal with your calls is extremely beneficial to the running of your business, there are other, more cost effective, options available to you. By using Best Reception’s call answering services you can help to ensure that you never miss out on vital business calls, for a fraction of the cost of hiring an in-house receptionist!
There are obvious reasons why outsourcing your reception would be a cost effective alternative to hiring an in-house receptionist; for example, the amount paid on a yearly salary, holiday entitlements and other in-house staff benefits. These are all unnecessary expenditures you can avoid with an outsourced reception.
With an in-house receptionist, it is almost inevitable that some calls will go unanswered during peak times, which may lead to you missing out on essential new business. But by outsourcing your calls to your very own team of virtual receptionists, you can provide your office with vital back-up at busy times. Outsourcing your reception also ensures that during periods of low call volumes you are not paying out for unnecessary staff.
Here at Best Reception we also offer a free sales screening service, which means your time is not wasted dealing with pesky sales calls. If you are currently struggling to keep on top of the everyday tasks within your business, you will know that there is nothing more irritating than pointless sales calls wasting your time and therefore your money.
So why not make the most of your business and start saving money today- Give Best Reception a call to arrange your own free trial so you can see just how helpful we can be!

Setting up a line with Best Reception couldn’t be simpler!

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You may be currently experiencing the stress of running a business and juggling calls and new enquiries whilst trying to get a million other things done. The thought of having a professional, friendly and helpful receptionist service answering your phones may sound like such a great idea, but having to set up the line and going through the long process of explaining what your company does, sorting out paperwork and the hassle of setting up a script may seem almost not worth it. However, Best Reception provides an easy and quick set up of your script, with no set up fee and a trouble-free service, you have nothing to lose!

We simply obtain a few company details to create a script that your very own team of professional receptionists can use whilst on a call for you. We do all the setting up; we set up your script and provide you with your own line (which will include your very own local Herford number). We also set up any extras for you such as texting, a diary service or even an out of hour’s voicemail if required. All you need to do is tell us what it is you require from our service, such as message taking or a switchboard service, and we will set up all the rest.

Yes setting up a line with Best Reception really is that simple, just a few details about your company and what it is that you require, and you will have an ideal team of receptionists working to provide you with the best service as soon as we set up your line and script. Minimal effort from you and no set up fee, resulting in a stress free business? What are you waiting for, call Best Reception now!

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?


Call answering for short term loan providers

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Due to the current economic climate short time loan providers have become increasingly popular. As an industry, short term loan providers have experienced a sharp rise in demand, which is why our telephone answering service can help you cope with this demand.  Best Reception can provide you with a seamless answering service, which has helped many short term loan providers successfully manage their influx of new business. We achieve this by providing you with a tailor-made service to suit your every need and by supplying you with a team of polite and friendly receptionists.

Regardless to whether your call intake is high or low Best Reception aim to ensure every call is answered and dealt with efficiently. If you have a large call volume you would have employ multiple in-house receptionists to avoid calls going unanswered which would be extremely costly! On the other hand if you only receive a small amount of calls it is not very cost effective to employ an in-house receptionist. In both cases leaving a call to go unanswered is incredibly off-putting and is not the impression you should be giving to new and existing customers due to the rise in competition.

Callers wanting a short term loan are not very likely to leave an answer phone message and await a response. We understand the urgency of the calls and can obtain bespoke information from the caller before putting a call through to you or taken a message if you prefer.  This helps you to deal with the enquiry as quickly as possible leaving your callers happy and helping to improve your time management which when running a business is extremely important.