Call answering for IT support companies

By admin | Published: Posted on

 

If you work in IT support, you will understand that getting on with your work at the same time as answering the phone is a stressful task – From booking appointments to dealing with newenquiries, and everything in between, wouldn’t it be much easier if you could get on with the task at hand and leave the phone answering to someone else?

By outsourcing your calls toBest Receptionyou will be able to focus more of your time and energy into your work, whilst your incoming calls are being dealt with in an always professional and friendly way by your own team of Virtual Receptionists. Your receptionists are not just limited to answering calls, they can also make calls, book appointments for you and even log support calls. And what’s best – you don’t even need to tell callers we exist! Our services are created to blend so seamlessly into the day to day running of your business that your callers will simply think you have hired an in-house receptionist.

Some of our clients request that we log support calls on their system, so that they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.

When it comes to booking your call outs, you can take advantage of our free diary system or we can use your existing system via remote access. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first port of call to your company.

So what are you waiting for? CallBest Receptiontoday for more information or to start a free, no obligation, trial so we can begin supporting you!

 

How Best Reception Can Support Your IT Support Company

By admin | Published: Posted on

Trying to deal with support enquiries at the same time as answering the phone may be a stressful task, and you may notice that you receive an influx of calls. You may find that you have to keep stopping with the task at hand to answer the phone. Wouldn’t it be much easier if you could get on with the task at hand and not have the annoying ring of the phone? This ideal stress-free situation could be your everyday working environment with the telephone answering service from Best Reception.

Your callers do not even need to know of your outsourced reception, this is done so seamlessly that your callers will think we are based in your office. We will always take a name and number for you, however if you provide us with information on your company, we can answer any questions that your callers may have. We will also take note of any information you would like us to obtain from the callers, such as the problem they are having, machine models and serial numbers, and if applicable, a company name.

If you would like we can also provide extra services. For example one of our clients likes us to log calls on their system, so they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.

We can also book call outs for you. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first point of call.

So what are you waiting for, call Best Reception today for more information and to start a free trial so we can begin supporting you.