Top 10 reasons to outsource your reception

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Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).

Fantastic Feedback from a Short Term Cover Client!

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“I am pleased to say the telephone service you provided last week for us seems to have gone very well with no complaints at all from this end. As far as am aware all calls were answered perfectly and all within the co. got their messages where applicable.

Thanks for the excellent service and for setting us up so quickly and we will definitely be using your company for any future telephone cover we require.” 

    –      Board Games Supplier and Distributor

 

Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

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After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Holiday Clients

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You may be planning to go away soon for an end of summer break, however running any business can mean this relaxing holiday can turn very stressful. You do not want your holiday disrupted with your phone constantly ringing, but leaving your phones at home knowing you may be missing out on new business or urgent matters.

Best Reception can save you this worry as we offer a holiday cover, so even though you may not feel as if you need a virtual reception service all the time, we may be of great help during your holiday period. We have many clients who every time they are away put their phones on divert to Best Reception and we can handle their calls, giving them ease of mind.

You can even tailor when we send the messages to you, for instance, you can receive emails as soon as the caller rings in, or you can have them sent to you at the end of each day. If you will not be checking messages at all whilst you are away, Best Reception can ring you if we have an urgent query so you know there will be nothing missed.

So why not make sure you holiday is worry free by arranging for Best Reception to take care of your calls while you are away and call us today.

Holiday Cover

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Don’t get the holiday blues over missed calls…..

With our excellent call handling system no call needn’t go a miss. Whether you are an existing client or a new client, if you give us the dates you are away and how you would like us to handle your calls, you can relax in the sun with the stress of missing calls at the back off your mind! Here at Best Reception we offer many different packages for new clients looking for holiday cover for exceptional value, we will answer your calls Monday – Friday 8.30am – 6pm, keep your eyes on this blog though as of July 2011 our opening times will be changing, we will be working Monday – Friday 8.30 am 8 pm and Saturday 8:30 am – 5.30 pm.

 We also offer a voice mail system so we will return your calls if you wish. No company is too big or to small for us and with our dedicated team we will handle your calls in a polite and professional manner.

Telephone cover over Christmas

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A telephone answering service over the Christmas period could help you get that well deserved break over the festive season – without being costly to your business!

Whether you would like an outsourced reception to merely inform your callers that the office is closed, or you would like to keep business running, best reception can provide all of this and more!

Telephone cover on snow days

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What happens to your business if you cannot make it into the office?  This is a question that many businesses have had to address due to recent weather conditions. Can you afford to lose business when unexpected circumstances arise? An outsourced reception can provide just the answer for your business.  Whether you need us to ring your clients, re arrange appointments or answer your phones when you cannot, Best reception can guarantee your business is supported when you need it most!

Holiday Cover

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Are you going on Holiday? Who is going to answer your phones?

A brilliant solution would be to use Best Receptions telephone answering service whilst you’re away.

You will not have to worry about missing any calls, we will answer them all for you.   You can also provide us with any company information that you may wish, so we can answer queries or questions in your absence. Or if you prefer we can just let your callers know you are away.

You will not have to worry about customers thinking that the office is empty or losing any potential business!

Summer holidays!

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All the virtual receptionists are wishing our clients a wonderful time on their summer holidays!

Quite a few of our clients are jetting off on their holidays so we wish them all the best!

🙂