Call Answering for Photographers

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Being a photographer can be vary demanding, and can mean that you spend a lot of time out of the office on location, in the studio, liaising with clients etc. If a call is missed, a large majority of callers will hang up when they hear an answering machine – how many of those will end up trying back another time? The percentage is certainly not high! If it were a potential new enquiry calling; there is every chance that they would hang up and call the next company on the list. With this is mind can you really afford to miss out on calls?

Here at Best Reception we have a variety of photography clients who use our service and find it very beneficial to the running of their business; especially when they are in an appointment, in a meeting, out of the office or simply on the other line.  Our Services have become very popular with the photography industry, as many of them work on their own or in studios with only one other member of staff.

Whilst you are in and out of the office doing various photo shoots and other events, we can give callers all the information that they require in your absence, such as prices, upcoming events and lots more. We can hold an unlimited amount of information for you so if a customer has any sort of query we can answer it for you. You can inform us of what times you will be in and out of the office by taking advantage of our free diary management system; we can then accurately inform your customers of your whereabouts when they call in for you.

Another benefit of using our diary management service is that we can book your appointments for you – so if you would like us to schedule an event or a photo shoot while you are out of the office, we can do this. You can request specific parameters for your bookings and information that we need from your clients – We can even take payments to secure the booking!

So if you want to focus more on your projects and less on your incoming calls, callBestReceptionnow for a free, two week trial 01992 531000.

Top 10 reasons to outsource your reception

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Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).

Call Answering for Independent Businesses

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From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

Call answering for IT support companies

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If you work in IT support, you will understand that getting on with your work at the same time as answering the phone is a stressful task – From booking appointments to dealing with newenquiries, and everything in between, wouldn’t it be much easier if you could get on with the task at hand and leave the phone answering to someone else?

By outsourcing your calls toBest Receptionyou will be able to focus more of your time and energy into your work, whilst your incoming calls are being dealt with in an always professional and friendly way by your own team of Virtual Receptionists. Your receptionists are not just limited to answering calls, they can also make calls, book appointments for you and even log support calls. And what’s best – you don’t even need to tell callers we exist! Our services are created to blend so seamlessly into the day to day running of your business that your callers will simply think you have hired an in-house receptionist.

Some of our clients request that we log support calls on their system, so that they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.

When it comes to booking your call outs, you can take advantage of our free diary system or we can use your existing system via remote access. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first port of call to your company.

So what are you waiting for? CallBest Receptiontoday for more information or to start a free, no obligation, trial so we can begin supporting you!

 

How an outsourced reception can save you money

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If you run your own business you will be aware that it is not always convenient to answer all of your own calls, and as your business grows and develops hiring a receptionist may be something you will have to consider. And although hiring an in house receptionist to deal with your calls is extremely beneficial to the running of your business, there are other, more cost effective, options available to you. By using Best Reception’s call answering services you can help to ensure that you never miss out on vital business calls, for a fraction of the cost of hiring an in-house receptionist!
There are obvious reasons why outsourcing your reception would be a cost effective alternative to hiring an in-house receptionist; for example, the amount paid on a yearly salary, holiday entitlements and other in-house staff benefits. These are all unnecessary expenditures you can avoid with an outsourced reception.
With an in-house receptionist, it is almost inevitable that some calls will go unanswered during peak times, which may lead to you missing out on essential new business. But by outsourcing your calls to your very own team of virtual receptionists, you can provide your office with vital back-up at busy times. Outsourcing your reception also ensures that during periods of low call volumes you are not paying out for unnecessary staff.
Here at Best Reception we also offer a free sales screening service, which means your time is not wasted dealing with pesky sales calls. If you are currently struggling to keep on top of the everyday tasks within your business, you will know that there is nothing more irritating than pointless sales calls wasting your time and therefore your money.
So why not make the most of your business and start saving money today- Give Best Reception a call to arrange your own free trial so you can see just how helpful we can be!

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?

 

Best Reception Free Trial

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Not sure if an Answering Service is for you? Why not set up a free trial with Best Reception today and find out? We offer a two week FREE trial that gives you the chance to see how beneficial Best Reception can be to the running of your business.

A free trial also enables us to get to know your company and the call volume you will be receiving. This means that if you decide to go live with Best Reception we can then put you on the best call plan for you to ensure you are getting the most out of our service. With your own team of virtual receptionists answering calls before you sign up with Best Reception we can really get to know your company, ensuring the best quality service.

Call now for a free, non obligatory trial to see how best reception can really be the best service for your company.

Best Reception – Setting up your Line

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Setting up your line with Best Reception couldn’t be easier! When you decide to go live with us the first thing we do is take a few basic details about your company, such as your company name, number, address, email address and what your company specialises in. You will also be asked how you would like us to answer and handle your calls. These details with then be added to our database of companies in order to set up your script and get under way.

As soon as you give us the information about your company and what you require, we will set up a phone line for you and you will be assigned your own locally sourced 01992 number to divert your calls to (DDI). However if you prefer we can also source 0800 numbers for you too!

This DDI will be assigned to your very own team of Virtual Receptionists, so whenever a call comes in it will go through to your own team of 4 receptionists to give a more personal touch.

Once we have set up your DDI number and your account code we will email you an application form to sign and fill in to make sure you are entirely happy with starting up with us and agree to all the terms and conditions.

Now it is time to set up your script! To start we need to link your DDI number to our call answering software so that as soon as that number is called our system recognises it and your script pops up. Then we get to work on the rest of the script and start adding all the other details such as the greeting, company contacts, call handling information and general company information.

When your script is all up and running we will let you know and you can start diverting your calls to us when you like!

Client feedback

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We have had some more great client feedback so well done to all of the virtual receptionists! One new client who supplies specialist technical equipment, currently trialling the service said, “I’m very happy with the service so far” and “I’ll defininitely be continuing with your service once the trial ends”.

We have also had one of our existing clients, an holistic massage therapist, email us about one of our virtual receptionists, saying that “my client has just said you have an excellent telephone manner and are very professional. Thank you for a great service”