It’s always great to hear positive things about our service from our clients, so when an Orthotist in London emailed us today to say – “Weve had lovely feedback from (our) clients and we really appreciate the friendly, personal service that the team offer. Please thank them for a great service.” – we just HAD to post it for the world to see!
“Youre all doing brilliantly with the calls, and were getting some great feedback. We really appreciate all youve done. Weve used a few call handling companies, and believe me, there are few that compare.” – Professional Will Writing Company, Manchester
Today a client of ours emailed in to let us know – ‘My customer was very complimentary about the way the phone was answered and commented on the happy disposition of the girl who took the call. Thank you!’
“Once again you have provided a level of service that I can become accustomed to! Feedback from patients whose calls you had taken reported excellent, helpful and thorough handling of their questions and concerns. Most had no idea that they were not talking to someone here in the clinic, and half expected to meet them when they walked through the door. Had my last secretary been this good I would never have fired her!” – Physiotherapy Clinic in Cheshire
“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations team were either good or excellent at handling the call.
This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment which isnt down to you, so I think its fair to say you’re providing an excellent service.
I’m very pleased with that!” – London Based Laser Clinic