Telephone Answering for IT support Companies.

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Here at Best reception, we have a large client base which consists of IT support companies. We offer a variety of services to all of these companies, from call answering right through to booking callouts and management of support issues.

            For one of our clients, who are an IT support centre based in Essex, we not only act as their reception service, we also manage the running of their helpdesk. When their clients email their support team, we receive emails and deal with them accordingly. For example, if one of their clients is raising a new support issue, we will then log onto the helpdesk system and create a new case for the engineers to deal with. If the issue is urgent we can also prioritise it as such. Alternatively, if their clients email in updates on existing issues, we can update the helpdesk accordingly. After logging this we send a message to the client informing them of the details of the problem and the action we have taken.

            Another way their customers can contact support is by phoning in; this support line gets diverted to us. We answer the calls in their company name, and depending on what department in support they need, we put the call through to the relevant person in the technical team who will be able to help. If we do no get through to their lines then we inform the caller the technical team are currently unavailable but will call them back as soon as possible.

            For this IT Company we also get personal calls asking for a specific member of the team. For these call we can transfer the caller through to the person they wish to speak with directly or if requested take a message. We also have access their diary, which allows us to see their movements throughout the day. This means that we are able to inform callers when they are likely to get a call back.

            With this company and many others in this industry, our outsourced reception service works so well as it is so seamlessly done, that your clients will be none the wiser that we are not based with your company. With all of our clients, we strive to prove that in many ways an outsourced reception works just as well as, or even better than, an in house reception.

Telephone Answering For Restaurants

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If you have your own restaurant you may find that answering calls whilst serving customers or attending to their needs may be difficult. Not only this but potential customers looking to book a table may be greeted with an engaged tone rather that a friendly voice who can help which could put them off. Here at Best Reception we make sure that every customer is dealt with in a professional but friendly way. We will help guide your customers with information or table bookings and make sure there are no more missed calls.

One of our clients are a popular Indian Restaurant located in Kent. We take table bookings for them by simply getting the callers details as well as the number of people they are booking for and the time and date they are looking for. However as part of our flexible service if you needed any other details we would be happy to include them for you.

You can provide us with as much information as you wish for instance restaurant opening times, menu’s, special offers or anything else you would like us to let your callers know.

So make sure no more of your potential customers or regulars go elsewhere by using Best Reception to make sure that every call is handled with expertise and friendliness.

Osteopathic booking service

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As an osteopath, whether you run an osteopathic practice, or are a sole trader, it is not always feasible or practical or answer your calls. Many of our osteopathic clients use our service to not only book appointments for them (either through remote access on our online diary system), but to also ensure that potential new enquiries are never missed and existing clients are catered to in a professional and friendly manner.

The reason that this service works very well for many different types of osteopathic practices is because of how seamlessly it can be done, and we strive to always provide an “invisible” service. Your callers will be none the wiser that we are not based at your practice, they will expect to see us sitting at your front desk!

Your receptionist will take the time to become an extension of your clinic, we can have information on our system about your treatment prices and payment methods, conditions you can treat, cancellation policies, dealing with insurers, and even detailed directions to your clinic!

Telephone Answering for Recycling Companies

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One of our clients here at Best Reception run a recycling company. When new enquiries come through we obtain the address that the caller would like recycling to be collected from.  This helps saves our client time as they have all the details in front of them when they return the call and are able to give an accurate quote efficiently and promptly.

Not only this but if your company offers a similar service we can even offer you the chance to use our booking service. This means that you can use us to book in collections to save you even more time! We can do this via an online diary that we share with you.

We can also give out information to callers, whether they are asking for more information on the services you provide or about price plans etc. Therefore the service we offer helps give the illusion that we are an in-house receptionist working directly for you.

Message Taking Service

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Most callers will hang up when they hear an answering machine, how many of those will end up calling back another time? The percentage is not high! Say they were a potential new enquiry; they may well end up calling the next company on the list. With this is mind can you afford to miss calls?

By using Best Reception as a message taking service we ensure that your company never misses a call. Whether you are in a meeting, on the other line our out of the office your calls will always be answered professionally and politely by a team of your own virtual receptionists. This way you will never miss out on new enquiries as we will ensure that all their details will get through to you quickly and efficiently. Not only this but existing clients will be kept happier as they can speak to someone else and not just have to leave a voice mail.

We can meet your company’s needs by either taking basic information from the caller such as their name, number and company or we can offer a bespoke tailor made service to suit your company. All you need to do is let us know what information you would like us to obtain from the caller and we will set this up for you! An example of this is an estate agent that we answer calls for. For their new enquiries we have forms to fill out, here we capture such information as what price ranges they are looking for, How many bedrooms and the area they are looking for. This is beneficial for your company as it is encouraging callers to give more information which saves you time finding out this information.

So as you can see here at Best Reception we meet all needs, whether you simply require a simple message taking service or a more complex bespoke service we can help!

Telephone Answering for Cleaning Companies

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Telephone Answering for Cleaning Companies

If you run a small cleaning company have you thought about what happens to the calls you miss when you are cleaning on client sites? What happens if the calls that you miss are new enquiries? By using Best Reception as your telephone answering service you can avoid losing such valuable new enquiries as we ensure that every call is answered quickly and professionally with no call ever being missed or left in a holding queue. Not only this but if you do run a smaller cleaning firm we can give the impression on a larger enterprise.

Alternatively you may have a slightly larger company but no need for a front desk receptionist as all face to face meeting with clients will be done on their own premises. To avoid paying for a receptionist unnecessarily, we can answer your calls and obtain all the relevant information you need to help run your business smoothly.

We can save your valuable time by acquiring the appropriate information from callers. For example not only can we take a name and number but we can also take other details including the address of the premises they would like to be cleaned and the times which would be most suitable for them and anything else you may need to know!

If you are currently recruiting for new members of your team you may find it difficult to manage all the enquiries yourself. For this we can offer the perfect solution. An example of this is a client who is currently hiring and using our service to cope with the demand of vacancy enquiries. With their calls we help them by attaining information from candidates who call up including their address, cleaning experience and even if the candidates themselves are clearly spoken.

So as you can see Best reception can save you time and money by handling your calls whilst you are busy on client’s sites, not only this but we can capture all the information you need so you don’t have to!

Call Answering for Law Firms

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Our Virtual Reception Service has become very popular with a number of Law Firms.

One of our clients are a solicitor firm based in London where they have two separate offices. With our system we are able to connect any caller to either one of the offices. This is very helpful as each office have solicitors specialising in different sectors so we determine what type of enquiry the callers has and can forward them to the right person.

The law firm also have a file look up system That has been installed on to our call answering software. This allows us to look up specific case references and find out who is dealing with that case. This means that we can forward the call on to the solicitor who is dealing with that specific case.

So as you can see no matter what sort of firm you run Best Reception can help!

Telephone Answering For Recruitment Companies

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One of our clients focus on Finance and H.R recruitment, they find our Reception Service useful to help them deal with their workload.

When a new candidate joins we can take all their details including information on what job roles they are looking for.

Not only do we handle all the incoming calls for them but on request we also complete a range of admin work including formatting and updating candidate CV’s with all their employment history. For this we have a detailed template to follow in order to format the CV to the highest standard.

Not only does this help save their time so they can spend quality time with candidates but it also means that they can rely on us to provide high quality CV’s that are formatted quickly and efficiently whenever they need them!

Telephone Answering for IT Companies

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Here at Best reception, we have a large client based working within the IT Industry. Because of this, all of our virtual receptionists have a vast amount of experience handling calls for many different IT support companies.

 One of our clients are based in Hertfordshire, they are an IT support company. To handle their calls we need to take toner orders and log faults. This involves obtaining bespoke information from a variety of callers, such as the models of machines and serial numbers. We then direct the calls to the support team who can then deal with the enquiry further.  

          Another of our IT support companies are more focused on one particular piece of software, therefore we are fully aware of the programme and all the hardware that goes with. For this company we raise support tickets and send them through to the helpdesk.

          Here at Best Reception, we take the time to be more than just an answering service; we aim to become an extension of your company. Whether you simply require a bespoke message taking service or would like to use Best Reception as a fully fledged helpdesk, we can offer you a service tailor-made to suit your business!

 

 

Case study 14: Overflow Reception

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For one of our clients, who are a fully established hairdressers, based in London, we act as an overflow service for their in house receptionist. When their receptionist is busy on a call, or with a client, their lines are diverted to us ensuring that no call goes unmissed.  If callers would like to book an appointment, we take a message telling callers that the “other receptionist is currently using the diary”. However, if customers call in with queries, we are able to use information provided to deal with the call. For example, we can inform callers about prices, current promotions and directions. This allows the caller to not only feel like they are talking to a staff member in the salon, it also relieves the busy hairdressers of queries that we can handle.