Telephone answering service to book call outs

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Using a telephone answering service to book and organise call outs is a very popular service with many of our clients. They find that when they are on the road attending to a call out, it is not feasible to take other calls and book in clients themselves. It is also not cost effective to hire a full time in house receptionist to do this for them whilst they are occupied. Therefore, by using outsourced reception service, we can ensure that all of their existing clients are catered to quickly and efficiently, that no potential new clients are missed, and that this is an extremely cost effective service for their businesses!

Our free online diary system, which is easily accessible by our receptionists and yourselves, allows us too quickly and efficiently book in your call outs.  The diary can also contain your daily movements, so you can indicate times that you are available and would like jobs booked in. With many of our clients, who provide a call out service, we add addresses and post codes to the diary, and even brief directions on how to get to the caller. They also find that it is easy to access their diary at any point during the day and update it as and when they need to.

If a customer is calling with an urgent problem and they would like an appointment as soon as possible, having a reception service is a great asset. If they have an urgent matter and would like it resolved urgently, hearing a voice mail or not being able to speak to someone straight away may make them their business elsewhere.

Furthermore, our sophisticated call handling software allows us to have easy access to an unlimited amount of informationn about your company, so we can advise callers on what you do and do not repair, prices you charge for call outs and even areas that you cover.

Telephone Answering for Health Centres

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Within our large clientele at Best Reception we handle calls for a health centre, whilst the practitioners are busy with clients. This client utilises our services by having us take their bookings for new and existing clients for a variety of different treatments including osteopathy, chiropody, podiatry, acupuncture and homeopathic medicine, so they don’t have too. If you are a practitioner you will understand how important it is not to be disturbed during a treatment as it is extremely unprofessional. So by outsourcing your reception you will not have to worry about this or leave calls to an unappealing answer phone.

At the health centre there are also many other practitioners in which we do not book for, for these we take all of the callers information so the practitioner can call back when they are available with full knowledge of what the caller would like to book for. By using an online diary we can also advise the caller on when they are likely to receive a call back. This will keep your callers happy as they will not be waiting around for a call and will not feel the need to keep calling in to check if the practitioner has become free.

Furthermore we are able to answer customer queries such as prices, and briefly outline what treatments are available.  We can give out as much or as little
information on the treatments provided as you wish to minimise your workload as we understand how hectic the day to day running of a clinic can be.

We also have the ability to direct callers into your practice. By giving us accurate directions if any caller is lost or unsure how to get to you we can stop you from taking very time consuming calls. Not only will this save the practitioners a great amount of time but will also benefit the caller as they are clearly guided to your health centre.

Over all by using a virtual reception you will not only improve the day to day running of your practise but you will also be perceived as a more professional organisation to the public.

Telephone answering for mechanics

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Here at Best reception, we have a large clientele in various
industrial sectors, and many of them need a bespoke service from us to meet the
needs of their business. An example of this is one of our clients, who are a
car mileage correction service based in Hertfordshire.

For this client it is very important for us to have a
thorough knowledge of the services they provide to accurately deal with their
new clients. With this client, in particular we can inform their callers that
they deal with mileage correction, in car TV unlocking, vehicle diagnostics
fault finding, service light resetting, key/Immobiliser resetting and digital
dashboard repairs.

For potential new enquiries, we arrange and book them in for
the service they require. We not only have access to pricing information, but
also to a free online diary to book callers in. Many callers will ask for a
price, which we can advise by taking the details of the car. We ask the callers
for the car make and model, as well as where they are based, to give them
accurate pricing. If they then wish to book in, we can access a booking diary
which allows us to see the movements of all the engineers, and we can book them
in accordingly.

Taking time for yourself

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In any line of business, it is not only vital for a successful business but also for your personal wellbeing that you find time for yourself. Many business owners or managers can be consumed by the day to day running of a business, and all too often feel the stress and strain as a result of this. However, it is not always feasible to employ help, having full time assistants can be very costly. This is why many businesses use an outsourced reception – it is a cost effect way to relieve their workload!

Having an answering service to take your calls, only during your busiest hours of the day if you so wish, could make all the difference to your workload. Having your callers greeted by a professional and friendly receptionist, allows you to not have to worry about missing calls. What’s more, you having complete control of your diverts means that you will be able to pick and choose when you need a hand!

Another example of how many of our clients utilise this service is our virtual reception booking service. Many of our clients use our online diary service to book and manage their appointments, whether they run clinics that we book clients into, or use our receptionists to manage their day to day appointments.

We understand the importance of representing your company. We therefore will always take the time to learn about your company and what you require from our service. We will set up a bespoke script for you and take the time to make sure we deliver the highest standard of service – therefore you will not need to worry about sacrificing quality by taking on a virtual reception.

Two Week Free Trial

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 Why not find out how using our telephone answering service could be a great asset to your company. Here atBest Receptionwe offer you a two week free trial without obligation. We believe that offering a free trial is a crucial part of being a reputable and successful telephone answering service, as we are keen to prove, at no cost to you, just how valuable we can be to your company!

To set your company up for a free trial, we like to make sure we have all the information we need to answer your calls to the highest of standards. This process will involve us setting up a script for you, containing information about what your company does, the staff you employ and how you would like us to answer your calls. We also understand that the concept of a telephone answering service is something that may be unfamiliar to you; therefore we will take the time to explain how it works, what we do and how it can benefit your company.

During your trial, we will handle your calls how ever you wish us to. We can transfer your calls to you directly, or take messages which are sent to youVIAemail and even SMS if you so wish. We can also set up an out of hour’s service for you for when your office is closed. You can have your calls answered 24/7 or have an out of hours voicemail set up.

If you decide to continue with our service, a two week free trial will give us insight into how many calls your business will handle in a month, and with this information we can then provide you with the most cost-effective call plan for your business!

Sourcing your very own Telephone Number

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As well as handling your calls in a professional, efficient and cost effective way Best Reception can also provide you help in choosing your business telephone number.

If you are just starting your own business you may be finding it difficult knowing how to get a good deal on a telephone number or even where to find one. Here at Best Reception we provide the perfect solution as we can source your very own number at a competitive price. Whether you are after a 0800, 0845 or a local geographical number we can help.

0800 numbers can be useful as it attracts more callers as anyone calling from theUKcan call for free. Therefore they are more likely to call you before another company without a 0800 number. Not only this but you will be able to represent your company throughout the whole country and if you move you don’t have that problem of changing your number.

However if you would rather appear as a local company you may be after a local geographic number, again we can simply provide one for you straight away so you don’t have to worry!

Whatever your needs might be Best Reception can find the perfect solution. Call us today to find out more.

Out of hours calls

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Have you ever thought about what happens to your calls after office hours. Best Reception have a number of solutions that will help to suit your needs. We can offer to set up a voicemail service with your very own unique greeting. We can then even listen to your voice messages the next morning and call them back for you. However if you prefer we can forward the voicemails to you via email with the sound clip attached, this will be forwarded on at the time of the call so you can call them back at your convenience.

If this does not suit your needs, we can arrange a 24 hour service. This means your calls will be answered 7 days a week, 365 days of a year so no call is ever missed and you will always be provided with a professional and reliable service.

Alternatively we are here Monday to Friday8am – 7 pmand Saturdays8.30am-5.30 pmso if you’re hours are the typical 9-5 you may find our out of hours service particularly useful.

Call Handling For Sole Traders.

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Best Reception appeals to a wide array of clients, amongst those are Sole Traders. The main reason for the demand of the service among sole traders is to make the company appear bigger and to sound like they are office based. We currently handle calls for a sole trader that manages a gardening service. The owner of the company finds our service particularly useful as he is often working off site and therefore is rarely available to take calls. Therefore having us handling the calls helps to avoid disruption to his work, not only this but we also ensure that all calls are handled in a professional and polite manor. So whether you are a sole trader just starting up a business or a long term sole trader Best Reception are here to help.

New Opening Hours!

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As Best Reception are growing and our clients are covering a whole different category of businesses, we have decided the best way to deal with the demand and to appeal to more companies is to increase our opening hours. To offer an even better service to our existing clients and invite new companies to Best Reception, we will now be opening Monday to Friday 8am – 7pm and Saturdays 8.30am – 5.30pm. This has been met with a very positive response from our clients who are able to have there calls handled during these times with no extra charge!

Case Study – Nursing Homes

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One of our clients, who run a nursing home is Sussex, use our telephone answering service to handle a large volume of calls whilst they are busy with the day to day running of the home. They found that between looking after the residents, keeping up with paperwork and organising staff rotas, they were not always able to answer their phones. It is vital for the successful running of their business that all calls are answered, not only because family members need to always be in contact with the home, but also to help the growth of their business by having potential new enquiries dealt with professionally and efficiently.

One of the ways in which we save them valuable time is by accurately prioritising their calls. As this nursing home does experience a large volume of calls, this is a vital aspect of their service, so they can efficiently deal with more pressing matters. For example, family members calling the home with information about a resident is prioritised over any other matters. Also, any calls from healthcare professionals organising appointments for the residents are also urgently dealt with. As part of this service, any unwanted sales calls are also screened out, and any calls not directly about the residence of the nursing home are not put through, they are prioritised behind urgent matters.

Furthermore, we also send them a log of all calls put through to the home, as sometimes their day can become very hectic, and they may forget speaking to someone, so this way they have a record of all their callers!

Also, with this client, as calls may be of a sensitive nature, it is vital that all calls are handled in a professional way, always making sure all callers feel at ease and comfortable when engaging in conversation. This is something that all of our receptionists are extremely good at, not only assessing the urgency of the situation but showing empathy towards all callers. We understand that answering your calls means that we are representing your business, which is why we always strive to create a fantastic lasting impression on all of your callers!