“Finally thanks for providing a great service and all your help my patients often remark on how courteous and helpful our reception staff are and are often a little upset when they realise that your not here! Great service long may it continue!” – Podiatrist in Cleveland
The cost of losing out on new business can affect your company dramatically during these economic times, and an outsourced reception is one of the most efficient ways to help prevent this. If a new enquiry were to call your company and go through to an automated voicemail, what are the chances they would wait around for a call back?
Whether you run a small private practice, or one that sees hundreds of patients, it is not always practical or even possible to answer all of your calls. Here at Best Reception we have various private practices who not only use us because of our online booking system, but also to ensure that potential new enquiries are not missed and existing clients are catered to in the professional and friendly manner they expect.
Our aim is to blend seamlessly into the day to day running of your practice, achieved by answering your calls in a way that suits you and your practice. With the right knowledge to hand, your receptionists can give over the phone advice including prices, appointment lengths and even details on what their treatment will consist of. If requested we are also more than happy to book your appointments for you when you cant, either using our free online diary system or your own booking system via remote access.
All of our services are tailor made to meet your requirements so whether you are an osteopath, podiatrist, dentist or anything in-between, we are sure we have a service and a call plan to suit you!
“Cant imagine how you all do what you do . I think you all are amazing
And I have had some great comments from people who were surprised you werent here when they arrived!” – Some fantastic feedback from a Beauty Salon in Surrey
Having an in-house receptionist can be useful for putting calls through to the relevant departments and correct people, however you may find that the cost of an extra person working at the company is taking its toll. Would it be much more ideal if there was someone who could act as your switchboard service, but without the high price salary? If only there was a low cost, simple and easy way to have this service, without your callers even knowing that you do not have a front of house receptionist. There is! At Best Reception we can assist your clients in finding the correct person to speak to and putting them through, always in a friendly and professional way. This seamless process will leave your callers thinking they have spoken to a Receptionist at your front desk and ensure that they have had a helpful and pleasant experience when calling your company.
Alternatively, you may be experiencing a loss of calls when your main front desk receptionist is on the other line, having a lunch break, having a toilet break or off ill. The impact losing out on just a few calls can have on your business may be huge- especially if its an important client or a new enquiry calling, who may not be happy with going to voicemail and could even take their business elsewhere. Using Best Reception as an overflow service for when your in-house receptionist is unavailable will help to save you from ever missing an important call from a client again!
So why not experience the benefits of the Best Telephone answering service now – cut costs and increase business!
I wasnt sure what to expect as my first day at my new job as a Virtual Receptionist, I had worked in a very slightly similar environment before so a part of me imagined it would just be a matter of getting used to new clients, this was not the case, I have found that being a Virtual Receptionist is not as straight forward as being a front of house Receptionist and at times can be much more challenging..
I started my first day with a meeting with my new manager; we discussed the job role again then we spoke about what I would be doing over the following days and how he planned for me to progress over the next couple of days.
Firstly I was shown the system that is used for telephone answering, when I first saw it I thought it all looked very daunting as I had never seen anything like it before, there were lots of boxes, lists and writing everywhere, it all looked very complicated but I was assured I would get the hang of it, looking at how confident the other girls were on the system also made me feel more comfortable with giving it a go!
I did a few practice calls with Andy to try and get the hang of the system without the pressure of someone else on the other end of the line! This was good for practice and got me used to clicking the right buttons at the right time.
After a few practices I spent the rest of the afternoon shadowing one of the other Virtual Receptionists this involved using a system where I could listen in on her calls and hear how the clients and the receptionists interact with each other, I was also answering the calls but had the support of someone else being there and being able to hear what was being said so I felt more confident that less could go wrong.
The calls are divided into three groups depending on how hard they are; green orange and red (Green being the easiest and red being the hardest)
For the rest of the week I was sitting with the girls one at a time to take and listen to calls, I think this was the best way I could have been trained to take the calls because I got to listen to how each of the girls spoke with the different clients and how the different clients spoke to us and how they expected we spoke to the clients.
On the Friday of that week I sat on my own and took the call by myself but I had the security that if I felt unsure on how to answer a call or what to say to the clients, that everyone else in the office would be able to help.
Now at the end of my second week here at best reception I am working independently on my desk but knowing if I ever need any help I have everyone around me
I am really looking forward to my time ahead at best reception as I progress and move forward!
Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.
If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!
As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.
Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ignore list on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.