Focus more time on your business- Cut out those irritating sales calls!

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Running your own business requires a lot of time and hard work. Some days, nothing can seem more hard work than the annoying perseverance of unsolicited sales calls. No matter what size or category your business is, sales calls can be an unwanted interruption to the smooth running of any business day.

If they go undetected at their first point of contact, unsolicited calls can easily build up and you will find yourself not only wasting your time in talking to them but also paying out for calls that are of no use to you. Here at Best Reception we can help to eliminate this worry, saving you time and money, by offering our optional sales screening service completely free of charge!

As you can imagine, answering calls for such a large number of clients means that your team of virtual receptionists are wise to the tactics of cold callers. We will always try our hardest to ensure that none of these slip through the net, even if it involves giving you a quick call to check that you do not wish to speak to them. If a sales call does accidentally slip through the net, all you need to do is give us a call and let us know and we will delete this message from your monthly tally. By doing this, we can ensure that you will not be charged.

Also, the way in which we deal with sales calls is entirely up to you. Some of our clients with more persistent sales callers opt for an ‘ignore list’ on which we store the names and numbers of all the people they do not wish to speak to. For these people, we simply politely advise them that the client is not interested and to not contact again unless they are invited to do so. For some, we can ask them to e-mail so that their enquiries can be filtered and dealt with by the client themselves.

Answering Service for Driving Instructor’s

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Whilst on the road with a client your phone may ring, however you are not able to pick this up due to instructing a learner driver. The call will go to answer phone, and not wanting to leave a message the caller may hang up, and phone the next driving instructor on their list that can assist them straight away. Alternatively, you can use Best Reception’s call answering service and divert your phone straight to us so whilst you are unable to answer the phone your caller will go through to a professional and friendly receptionist. Here they can obtain information such as prices, lesson lengths, types of cars used, what cars you teach in and we can book them in for a lesson with you, if you would like us to.

The second scenario is obviously the best scenario for your business, you would not want to loose a potential client, and especially not when it can be avoided with the simple use of outsourcing your calls to Best Reception’s business phone answering service. Due to you spending most of your business time on the road, when it is illegal to answer the phone, it is a clear benefit to use our telephone answering service.

If you would like to save even more of your precious time, we can book in your driving lessons for you. Simply share your diary with us and we can access your availability and other appointments, enabling us to book in driving lessons for you.

So why not make a business decision guaranteed to make your driving school run much smoother, and give Best Reception a call.

Call Answering for Garage Door Companies

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Here at Best Reception we act as an answering service for a wide variety of companies, one of them being garage door companies. They find our service particularly useful as they may be unavailable on client sites and this may prevent them from answering the phone, which could lead to losing business. Or they may answer the phone, causing an unprofessional appearance and they will not be able to give their full attention to the client they are with. Avoiding these situations may help your business to grow even more. You can have complete peace of mind knowing your calls are being handled by your own professional and friendly team of receptionists, and even have the option for us to call you with anything urgent so you know you are never going to miss anything.

We can obtain any details you may need, such as what type of garage door they are looking for, or where they are based and will need it installed, or even where it is they heard of your company, so you know how to optimise your marketing for new enquiries.

At Best Receptionwe also give outinformation to callers that may be needed, for example prices orinformation on showrooms. With one of our companies we obtain the callers address when they are asking for a brochure, so you can simply send it out with ease with all the relevant details sent to you on an email.

Of course we are not limited to doing anything with just Garage door companies, we can obtain and provideinformation for any sector, and can help your business to run smoother and much easier. Why not callBest Receptiontoday for a free trial and see how your business can benefit!

A virtual reception- helping you to juggle your multiple phone lines

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If your company has a high call volume or more than one phone line, outsourcing your calls to Best Reception may be the best way to save you time and money by helping to ensure that you never miss a call or business opportunity again

Whether your business is small or large, it can be a struggle to keep on top of the large number of calls coming in on a daily basis. With a virtual reception, you can divert your calls to your very own team of friendly receptionists who will have your calls answered within seconds, in a way that suits you.

If your company has various divisions or is spread across a range of locations, that’s no problem! You can divert your calls (as many lines as you would like) to one centralised phone line that we will answer in your company name in a greeting decided by you.

With our service you can make certain that your calls will be dealt with efficiently and professionally, allowing you to disentangle yourself from the continual phone calls and focus your attention on the day to day running of your business.

Take Care of Your Existing Clients Before Someone Else Does!

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Taking care of your existing clients is just as important as recruiting new clients. They do not want to feel ignored or feel as they have no one to answer their questions ASAP. An outsourced reception will be ready and available to answer and help with any questions or queries they may have straight away. They will be on hand with all of the information provided to help the caller to the best of their ability.

       Getting New Clients is great, but keeping existing ones happy is all part of the job. They will be the ones recommending you to other clients. They were once a New client receiving the best attention to detail and winning proposal that made them join in the first place. As an existing client they would expect the same level of attention as they did when they started and that is not always easy with companies growing.

     Having an outsourced reception that is friendly and outgoing and who pride themselves on giving the best service they can, can make life a whole lot easier and you will be able to manage your work load much better and have more time for yourself and your clients.

     If you do not have enough time for your clients as they are all asking you to do things at once, things tend to get missed or forgotten and they will start to think that standards may have slipped. With Best reception we have multiple lines that calls will come through to our individual teams so they will not be missed. They will be dealt with as soon as the call comes in from beginning to end and will not be forgotten.  With the scripts that you provide us it is as if we were there at your company, and callers will assume we are in-house receptionists. You will be provided with a taylor-made service to suit your every need leaving you with the confidence that your customers are being taken care of stopping them from going elsewhere to someone who will.

Telephone Answering for Legal Services.

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Due to the latest ‘Tesco Law’ now more than ever legal services will find outsourcing their reception extremely beneficial to the running of their business. The new law allows non-lawyers to set up legal practices, enable supermarkets and other high street retailers to offer legal services to the public. This new law will vastly increase the competition within this sector, especially for those small high street firms. Best Reception offers a seamless answering service helping your organisation to appear as a larger enterprise. Appearing as a larger organisation gives off a high level of professionalism, therefore helping you to withstand the potential influx of new competition.

It is not very cost efficient for small companies to employ an in-house receptionist if they have a low call in take, however an answer phone or a busy tone can be extremely off putting to both new and existing clients. By helping you to ensure all calls are answered in a polite and professional manner you can avoid your customers going elsewhere, which is vital due to the possible increase of competitors. By having your phone answered by a team of friendly receptionists we help to build your customer relations ensuring they stay loyal to your company and remain happy with your service. Best Reception try to deal with the call as much as we can, helping you to manage your time efficiently freeing you more time for other aspects of your business.

By outsourcing your reception service to us at Best Reception you can improve the running of your company which will be even more beneficial now the new ‘Tesco Law’ has been put into action.

The Importance of Customer Communication

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           Customer communication is key in any field of any business. This has recently been brought to light due to a lot of talk on the news about ‘how much people really do trust their banks’. A current study on how much consumers trust their banks post-recession, this has shown that 57% of consumers in the UK and the US trust their banks overall. Interestingly 64% of people said that they trust self-service technologies such as ATM’s, e-commerce platforms and online accounts, however only 32% of respondents believe that their banks are doing a good job implementing policies that favour the customer’s first interest.
             The study reveals that improved customer communications would have the greatest impact when looking to improve customer trust, and it also enhances the importance of building relationships with customers and how trust in an organisation’s communications and frontline employees play a significant role.

            Outsourcing your calls can guarantee that all of your communications with your customers, clients and business associates are to the highest standard as you can ensure that someone is available to answer you calls all the time. This ensures none of your callers are greeted by a busy tone or an answering machine. You will also get an email every time a call comes in, so you can keep on top of each message and ensure that each caller has been responded to appropriately. This way you can maximise your communication with your customers, to make certain you have the best possible ‘business to customer’ relationship.

Client Feedback

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“I am really happy with the service so far. The messages have been coming through perfectly and I cant tell you how much lighter I feel!”

Well done girls! 🙂

Overcoming customer fear with Ecommerce Sites.

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Outsourcing your reception is a great way to help first time buyers overcome their apprehension of using your ecommerce site. Here at Best Reception we help to put you customers at ease by providing you with a professional consistent image. This is achievable by providing your customers with a contact number where a polite and friendly receptionist will be there to answer any questions or queries they may have. This is vital as many people are dubious of using ecommerce sites that are not widely known, so by outsourcing your reception to us we help overcome any fear by providing them with a real person to talk to.

Over the years ecommerce sites has become increasingly popular, but if the customer has any problems navigating your site you must have a number for them to ring. We understand that employing someone to just answer the phone for you can become extremely costly, especially when the phone is not ringing all the time. A solution for this is outsourcing your switchboard to Best Reception which helps cuts costs without compromising on the quality of your service. In many ways it will improve your customer services as your callers will always be speaking to a polite friendly receptionist who will be able to help with any questions and queries and even take a payment over the phone if they are not happy with doing this online.

I’m sure you are aware that many people do not like entering their card details online, so by using Best Reception as your answering service we can take these over the phone and put your callers’ minds at ease.

Bespoke Services.

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One of the most important services offered by any reputable telephone answering company will be their bespoke services. Here at Best Reception, we believe that offering a wide range of services for any sized company is vital, as we always aim to tailor-make our service to fit the requirements of any business.  

    Our bespoke services range from anything that your company needs from sorting out your post, taking messages, taking bookings, diary management to even placing orders for you. Our bespoke messaging service allows us to obtain any information you need, whether you need to know callers email addresses, date of birth or even their medical history!

   No matter how big or small your company is, we realise that you may need much more than just an answering service! We offer the widest flexibility when it comes to admin services and will do our utmost to accommodate your every need and requirement. These additional services include; sending out emails for you, typing up documents and reports as well as proof reading.

    By having knowledge of the company and doing diary management the receptionist will feel like an extended member of the company as they will know all of your movements and will be able to give callers accurate information as soon as they are asked for it.

  Having bespoke services will be extremely cost effective as you will not be paying for a receptionist full time front of house which will cost more than our services.