Fantastic Feedback!

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“Just to say again a huge thank you to all of you at Best Reception…
you have completed yet again another amazing month…
Crazy here.. not sure what I would have done without you all…”
– Beauty Clinic in Surrey

Call Answering for Independent Businesses

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From answering your calls to managing finances (and everything in between!), running an independent business requires a lot of time and hard
work. Hiring in house staff to take care of your admin may be something that is on the cards as your business grows and expands, but for a cheaper and easier alternative why not outsource your calls to Best Reception?

An outsourced reception can benefit your business in many ways, for example:

– Having your own receptionist answering your calls in your business name makes your company appear larger than it is, and gives it a more professional appearance.

– It can free up your time to concentrate on more aspects of the business than just answering your incoming calls.

– If you work from home, an outsourced reception can help to avoid unprofessional background noise, such as a doorbell ringing, dogs barking or noises from the street outside.

– We offer a free of charge sales screening service, so can stop pesky sales getting through and wasting your valuable time.

– Outsourcing your calls to us means that callers will not be put through to a voicemail, which can be off putting especially if it is a client’s first time calling your company and they are looking to do business.

– All messages will taken from calls will be sent directly to you, so you can deal with them in your own pace and in a way that is convenient for you.

– Coming through to a familiar receptionist will provide callers with a permanent base for your customers call, instead of being answered by a person ‘on the go’ if you are out of the office.

All of our services are tailor made to reflect you and the way you run your business; and include everything from simply taking messages and passing them on right up to appointment booking and diary management. So if you want an outsourced reception that is friendly, reliable and completely unique- contact Best Reception today to start your free trial!

Jetting off this summer? Keep your phone lines covered with our short term telephone answering cover!

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After an extremely long Winter, followed by an extremely wet Spring – Summer is finally here! If you’re planning a trip away this year to get to spend time outside of the office and relax, do you really want the annoyance of your phone ringing and disturbing your peace?

If you were to divert your calls straight to your voicemail there is no guaranteeing people will wait around to hear back from the message they left – and can you really afford to lose out on new business? By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are catered to in a professional and friendly manner. From one day to months, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Our calls plans are tailor made to suit you and your business, and could be the perfect solution for you- short time or otherwise. You will be assigned your very own team of Best Receptionists, who strive to ensure professional call handling at all times, giving you complete peace of mind whilst you’re away. Whether you are going for a long weekend in the country, a midweek business trip or a fortnight with the family in the sun, we all need a break from time to time. Best Reception’s telephone answering service ensures your business is in safe hands.

The extent of what we can do for you depends completely on what you are looking for from us. We will always take a detailed message from every call that comes in and send this over to you in an email (unless it is a cold call of course, this we will screen free of charge!), which can be sent to you as and when they come in or as a bundle at the end of the day, or even at the end of the week. Whilst we wouldn’t want to disrupt your holiday, we can put urgent calls through to your mobile or send you a text message if requested to do so, to ensure that no urgent matters go unresolved. If your company incorporates a diary system, we can manage this for you whilst you are away – making and rescheduling appointments and sending you an email to advise you of any changes. You can take advantage of our free online diary system, or we can use your existing system via remote access – the choice is yours!

So if you want your time away to be worry free, give Best Reception a call today to see what we can do for you!

Maintaining a professional appearance

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Running your own business requires a lot of things, but above all it requires a great deal of pride and professionalism in your work. As your company grows and expands around you and your work begins to pick up, you may find the high level of rapport and professionalism you were once able to maintain with your clients beginning to slip away. There is however an easy, and affordable, solution to this problem.
By outsourcing your calls to Best Reception you can ensure that your calls are always dealt with in a professional and friendly manner, by your very own team of virtual receptionists. This will help to free up your time, so that you will be able to focus directly on the running your business. Having the same five members of your own team answering your calls helps to ensure that your callers (especially those who call in regularly) are catered to in a familiar and welcoming manner, but always with a high standard of professionalism at all times.
An outsourced reception can benefit your company’s appearance in many ways, for example:

We will strive to answer your calls quickly and always in a friendly and professional manner.
We will make the company seem bigger than it is
We will screen out all of the sales calls that are unnecessary (free of
You will have the same people answering your calls
We can offer a free online diary service and update callers accurate information on your movements and when they are likely to have calls

So if you feel your company could benefit from an outsourced reception, ring Best Reception today for a 2 week, no obligation, free trial!

Some of our best feedback yet!

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“Bless you for you wonderful cheery voice and help…. Much appreciated… think I would have gone mad without all you lovely girls… thanks for being there!!” – Beauty Clinic in Surrey

Telephone Answering for an Osteopathic Clinic

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Here at Best Reception we have a number of Osteopathic, Sports Massage and Personal Training clients. One of our clients is a clinic who runs all of these in one place, and as they are often very busy with all their own customers, the use our services to help save their precious time. We book their appointments, answer any questions callers may have such as prices and what each session may entail, and put their calls through to them when they may need to speak to a client personally. We also send out reminders for them for all their clients’ appointments, helping them to save time as this is one less thing they have to worry about, and also making sure that all their clients remember that they have an appointment there, avoiding any missed appointments which will result in wasted time where another client could have come in.

With one particular company, we book their appointments by logging into an outside system, it is the same system that they themselves use, which means there will never be any mistakes or double bookings and it all simply goes onto the same booking system.

Some of their callers may be calling for different practitioners, or ones who may have left their company. Without an answering service these calls may waste your time as your forward on the callers to any ex employees, however we can save you time by giving the caller the number of the person they are trying to get hold of. This means you do not have to throw away your time dealing with customers who may not even come to your clinic.

So why not experience the many benefits of Best Reception today by arranging a free trial.

Call Answering for Podiatrists

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If you are a podiatrist, it can be tricky to be
available to answer all of your calls that come in. Especially if you are a
podiatrist running your own company, this can mean that it will not be cost
effective to employ an in house receptionist to answer your calls. Particularly
if like many other podiatrists you make many home visits, making it almost
impossible to answer any calls whether you are driving to the location or
treating the client. Outsourcing your calls to Best Reception can ensure that
whilst you are travelling to and from your clients, in with clients or busy
doing vital activities that ensure smooth running of your business, all of your
calls will be answered by quickly and professionally by your very own team of
virtual receptionists.
Our friendly receptionists can answer your calls
with a greeting of your choice, and give your callers any information they
require if this is provided to us. With the right knowledge, we can advise your
callers on your prices, appointment lengths and even give brief advice on what
Podiatry entails. If requested we are more than happy to book your appointments
for you either using our free online diary system or a current system you have
in place.
As a podiatrist, whether you work from home, within
a larger practice or at multiple locations, outsourcing your calls to Best
Reception means that you can have a full time receptionist available to book
and manage your appointments.

Benefits of using Best Reception as a booking service

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Whether you are a beauty therapist, hairdresser, osteopath or a chiropractor, Best Reception can help your business to run smoothly no matter what your trade. You may only be a small company, meaning answering the phone can be tricky due to being in other appointments or otherwise unavailable. Using our virtual reception service to make sure all calls are answered quickly and efficiently could result in never loosing a new enquiry due to them hanging up when they go to voicemail, and choosing to go somewhere else.

If you are a larger company you could already have a front of house receptionist, but she may not always be available to answer the phone, so you could use Best Reception as your overspill and just divert your calls to us as and when you need to.

Save time and money by having your own team of virtual receptionists always ready to answer the phone and book in appointments using the free online diary system we offer to all clients or allowing us to access your very own diary. We just simply need to know your opening hours and how long to book in appointments for and we can book in all patients for you. Provide us with more information on your business and we can answer questions from callers, giving the illusion that we are your own personal front of house receptionist. With some of our existing clients we cancel any appointments needed when a practitioner is unwell or something else has come up and can reschedule them back in for another day or time.

If you’re interested in using our professional and efficient booking service to handle all your bookings and client queries, call Best Reception today for a free trial.

Our Hairdressing Clients

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At Best Reception we answer calls for a wide array of businesses, amongst these are hairdressers. One of our clients, who run a salon in London, find our service particularly useful when busy with clients or on the other line. With their calls we act as an overflow service, explaining to callers that the receptionist is on the other line and will call them back shortly.

If you have a salon, your staff may be too busy with clients to answer calls, causing a call to be missed. This may be a potential new customer,  who may take their business elsewhere, making you loose out on new business. Or maybe your receptionist finds it difficult to cope with a high volume of calls, especially  when she is already on the phone. Whatever the case Best Reception are here to help.

Maybe your self employed and find it difficult answering the phone when your with a client or when you are travelling jobs. Again you can let Best Reception take away the worry of missing important calls in these circumstances.

You can choose how you would like to use our service, whether you would like an overflow receptionist to simply take messages or whether you would like a fully – fledged receptionist to take bookings on your very own diary. What ever you require, we can accommodate your needs.

Independent Driving Instructor

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Being an independent driving instructor in particular is a profession that can take you away fromyour phones. You will spend most of your working day out on the road, with your existing clients on driving lessons. This is why we have a large client base in this industry, as we provide a solution to ensure that all enquiries are dealtwith quickly and efficiently.

For many of our clients in this industry we use a free and easy to use online diary system, to book in lessons for their existing clients and new students, as well as reschedule lessons if required. Our clients have found that this not only keeps their existing clients happy by having their requirements quickly dealt with, but it also has significantly increased their clientele. This is because when their potential new students call in, they are always able to get through to a receptionist that can answer all of their questions and get them booked in, as opposed to being greeted by a voicemail or having their call unanswered.

Our sophisticated call handling software means that we can have easy access to a large amount of information, meaning that we can deal with questions and queries for you when you are out on lessons. For example, we can advise your callers on the prices of individual lessons, any bulk bookings you may do, the areas you cover, the type of car that you use, even information on booking theory and practical tests if you wish.